Mary George

408-***-****

accnp5@r.postjobfree.com

PROFESSIONAL EXPERIENCE

WAIMEA DANCERS, San Jose, California

(Polynesian Dance Company)

Office Manager

(01/15/10-Present)

. Responsible for payroll, scheduling studio maintenance and cleaning,

advertising, and responding to studio phone calls and email

. Hired and supervised instructors, scheduled classes, designed and

produced advertisements.

. Planned and publicized studio events, recruited new students, managed

office schedule

. Organized dance programs for Birthdays, Graduation parties and Other

Special Occasions.

CINTAS, San Jose, California

Customer Service/Accounts Receivable

(05/23/07-02/06/09)

. Keep records of customer interactions or transactions, recording

details of inquiries, complaints, or comments, as well as actions

taken.

. Check to ensure that appropriate changes were made to resolve

customers' problems.

. Refer unresolved customer grievances to designated departments for

further investigation.

. Compare disputed merchandise with original requisitions and

information from invoices and prepare invoices for returned goods.

. Helped to input new contracts into the database .Assisted in the

development of new policies and procedures. Assisted in the training

of new associates. Performed market research surveys on customer

needs and requirements. Prepared weekly sales reports.

. Generated repeat business through successful client follow up.

Accounts Receivable

. Locate and notify customers of delinquent accounts by mail,

telephone, or personal visits to obtain payment.

. Advise customers of necessary actions and strategies for debt

repayment.

. Persuade customers to pay amounts due on credit accounts, damage

claims or to return merchandise.

. Answer customer questions regarding problems with their accounts.

. Record information about financial status of customers an d status

of collection efforts.

. Receive payments and post amounts paid to customer accounts.

. Negotiate credit extensions when necessary.

BLUE DART EXPRESS LTD, Bangalore, India

Customer Service Representative

(02/10/1995-04/30/1997)

Blue Dart Express was a licensee of Federal Express

. Liaison between customer and internal teams.

. Handled routes and followed through on all customer requests and

inquiries.

. Review all incoming orders for accuracy of pricing, shipping methods

and payment terms. Manage customer accounts and notify

customers of schedule changes.

. Track shipments by reviewing specific ship logs and provide to

customers as requested. Provide backup support and coverage to other

team members who are out.

. Responsible for all aspects of order and data entry for the Customer

Service Team.

. Process change in orders including reschedules, cancellations etc.

. Send delivery acknowledgment to customers.

OVERSEAS EDUCATIONAL SERVICES, Bangalore, India

(06/01/1994-12/20/1994)

Executive Assistant

. Prepare reports, memos, letters, financial statements and other

documents

. Answer phone calls and direct calls to appropriate parties

. Read and analyze incoming memos and reports to determine their

significance and plan their distribution.

. Perform general office duties, such as ordering supplies and office

equipment

. Open, sort, and distribute incoming correspondence.

. Make travel arrangements for executives.

. Organize and plan company events.

. Prepare responses to correspondence containing routine inquiries.

. Prepare agendas and make arrangements, such as coordinating catering

for luncheons and other meetings.

. Provide clerical support to other departments.

. Manage and maintain executives' schedules.

. Supervise and train other clerical staff and arrange for employee

training by scheduling training or organizing training material.

. Meet with individuals, special interest groups and others on behalf of

executives.

EDUCATION

Bishop Cottons College, Bangalore, India

BA (Psychology, Sociology, English Literature), Apr 1994

ADDITIONAL SKILLS

. MS Word,

. MS Excel,

. PowerPoint,

. Outlook,

. Experience with MAC OS

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