Amanda Osuch

***** *** *****, *** ******* TX ****2

210-***-****

accnh5@r.postjobfree.com

CUSTOMER SERVICE PROFESSIONAL

Very determined individual with a great work ethic. Characteristics include team morale (motivator)

Overview

while remaining productive and paying attention to detail (assigned task). Working well with others is

my specialty along with being a self managed employee (goals oriented). I’m reliable and look forward

to an opportunity to grow with your organization for development and career aspirations. I have

excellent communication skills and telephone techniques. I am reliable, I strive to always keep a

positive attitude and have the ability to learn quickly.

Exceptional Customer Service/Sales

•

Resourceful (independently able to find answers)

•

Fast Learner (computer systems)

1.

Able to defuse/reduce escalations

4.

Call Center Experience

2.

Work Well With Others

5.

Adapt Well to Change (policies

3.

Excellent Problem Solving Skills

6.

and procedures)

Farmers Insurance, San Antonio, TX 3/2012 Present

Employment

Insurance Customer Service Representative

Utilizing Agency computer systems, to assist customer with questions about their policies or payment

processing. Providing excellent customer service to policyholders. Analyze clarify and resolve

intermediate policy and account related questions/transactions from internal and external customers.

Citi Bank, San Antonio, TX 1/2011 12/2011

Customer Service/ Sales

Provided excellent customer service while processing transactions to enhance customer’s banking

experience. Sales experience includes: Home Equity Line of Credit, Credit Cards, CD, Checking, and

Saving.

Wachovia Bank, San Antonio, TX 5/2009 12/2010

Deposit Recovery

I took inbound/outbound calls to recover overdrawn accts. Processed payments (credit cards, checks or

internal transfers), made payments arrangements, closed accts (if ness.)

JpMorgan Chase, San Antonio, TX 3/2008 4/2009

Financial Advisor/Customer Service

I provided quality service to customers w/ their credit card accounts and answered all questions they

had. Sold fraud and ID protection to the customer. Also processed balance transfers.

North Park Lexus, San Antonio, TX 1/2006 1/2008

Front Desk Receptionist

Politely greeted customers to provide sales associates and answer basic question in person /via

telephone communication. Answered all incoming calls for the dealership.

St. Phillips College, San Antonio, TX 2006 2008

Education

Basic college credits received, Business Administration

South West High School, San Antonio, Tx

High School Graduate 2003

Personal Enjoy and active in:

Crafting Projects

1.

Scrapbooking

2.

Contact this candidate