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Customer Service Manager

Location:
Atlanta, GA
Posted:
February 12, 2014

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Resume:

Hillary Lipko

**** **** ****, **********, ** ****9

404-***-****

accncw@r.postjobfree.com

Experience

Social Media Consultant

*/**** – Present, Atlanta, GA & Fort Worth, TX

I advise client companies regarding their online media presence, especially pertaining to those companies’ articles on

Wikipedia. I provide expertise in the community standards and style requirements of Wikipedia and assist clients with

expanding the information available about their organizations on the website while adhering to those standards.

Graduate Researcher at Georgia Tech

1/2009 – 1/2011, Atlanta, GA

Worked with an interdisciplinary research team on the development, testing, and deployment of an electronic election

observation system for the Carter Center. Also conducted a study of computer-assisted legislative redistricting methods

for the purpose of generating and analyzing large data sets created using one of these methods.

Research Assistant at Georgia Tech School of Public Policy

4/2008 – 8/2008, Atlanta, GA

Used Geolytics software to compile time-adjusted census data, gathered information about air quality improvement

programs around the country by administering questionnaires to program directors, and organized and coded this data

for later analysis.

Intern Policy Analyst at Georgia Tech Research Institute, Office of Policy Analysis and Research

8/2006 – 1/2007, Atlanta, GA

Researched current and emerging technologies and related policy issues in the areas of identity management,

information security, and internet and telecommunications. Monitored related state and federal legislation and

interpreted potential implications, and wrote several briefings on select issues in these areas for the purpose of

educating and advising legislators and businesspersons.

Intern Policy Analyst at Georgia General Assembly

1/2006 – 5/2006, Atlanta, GA

Researched past, current, and pending legislation in Georgia and other states and coordinated resources for the

formation and presentation of new legislation for the state House committees on Science & Technology, Health &

Human Services, Ethics and Congressional & Legislative Reapportionment.

Editor, Writer at the Technique

8/2003 – 5/2008, Atlanta, GA

Served as a writer for the entirety of the period listed above. Served as Entertainment section editor from 8/2004 to

8/2005, lead copy editor from 8/2005 to 5/2008 and Advertising Manager from 1/2006 to 5/2007. Duties included

designing layouts and advertisements, editing articles by other writers and managing a staff of approximately 25

writers and columnists.

Skills

Communication:

• Writing and copy editing using AP Style Guide, Chicago Manual of Style, MLA and APA.

• Strong presentation skills

• Basic French literacy

Computing and software:

• Adobe Creative Suite design and publishing experience (primarily InDesign and Photoshop)

• Expert user of MediaWiki and Wordpress media management platforms

• Expert user of Microsoft Office

• IT/helpdesk experience

• Experience using STATA and SPSS

Education

M.S., Public Policy from Georgia Institute of Technology, December 2010

Specialization in Technology Policy with a focus on technology governance, privacy, and civic engagement.

Coursework in information security best practices, public management and policy analysis.

Thesis: “Analysis of Utah’s Congressional Districts Using an Algorithmically-Generated Model: A Case Study.”

B.S., Public Policy from Georgia Institute of Technology, May 2008

High Honor designation. Minors in Computer Science and Law, Science & Technology. Coursework in internet law,

intellectual property, constitutional law, information security and user interface design.

Community involvement

Director, Information Services at MomoCon

5/2012 – Present

Trained, scheduled and managed a staff of over 30 volunteers to provide information and customer service to attendees

at a 10,000+-member annual convention.

Senior Staff, Information Services at Dragon Con

8/2010 – Present

Provided information and customer service to attendees at a 50,000+-member annual convention. Coordinated

resources and information across six convention hotels to ensure uniformity and accuracy of information given to

attendees. Trained new volunteers in department procedures.

Robotics competition judge for FIRST LEGO League

4/2008 – Present

Volunteered to evaluate middle school robotics teams on teamwork and robot design at the Georgia state competition,

North Texas regional competition, and international competitions.

Co-founder, WikiProject Georgia Tech on Wikipedia

11/2006 – Present

Co-founded and coordinated an effort to improve Georgia Tech-related articles on Wikipedia. Increased Georgia

Tech’s profile and media exposure by making information about it readily available. Became very familiar with wiki

markup, Wikipedia editing policies (including the manual of style), article improvement processes, and Wikipedia's

internal culture and authority structure.



Contact this candidate