Terri L. Nimmer

**** *. **** ******, *********, Ohio 44105

Phone 216-***-**** E-mail address: accnay@r.postjobfree.com

PROFILE

A self motivated, hard working, tested counselor, receptionist, and customer ser vice candidate, capable of working independently with minimal supervision within complex conditions and circumstances while managing challenging assignments while showing initiative and due diligence in all areas of customer service.

CAREER HIGHLIGHTS

Ability to make rational decisions and resolve conflict

Ability to accurately record, remember, and verbally communicate detailed information

Ability to work nonstop for long hours

Ability to provide one-on-one problem solving exchanges

Articulate and very effective working with people of different backgrounds and temperaments

Cooperative and enthusiastic and able to understand and follow complex instructions.

Enjoy helping others

Excellent ability to write, count and read documentation

High level of accuracy and strong attention to detail

Maintain a professional and positive attitude and appearance

Proven ability to provide information regarding policies and procedures in an exact customer-friendly way

Thorough understanding of an assortment of forms, applications, and transactions

Teachable and accountable

EDUCATION

Cleveland State University - present

Social Work Masters seeking PT student

University of Tennessee at Martin

Bachelors of Science in Psychology

WORK EXPERIENCES

TRANSITIONAL HOUSING INC. – Cleveland, Ohio

(VOLUNTEER) Volunteer Coordinator, February 2013 – August 2013

Recruited, trained, retained, assigned and recognized the contributions of volunteers.

Assigned volunteers to activities (direct) and / or other needed functions (indirect).

Developed the Volunteer Care Plan for assignments based on need.

Provided ongoing regular contact with volunteers to assess and supervise their activities.

Maintained all necessary volunteer records, files, availability, and assignments.

Participated in the orientation of volunteers and attended committee meetings.

Planned and sponsored events.

Maintained data base and undertake any other administrative duties as assigned.

ORGANIZING FOR AMERICA – Cleveland, Ohio

(VOLUNTEER) Deputy Field Organizer, September 2012 – November 2012

Coordinated with field staff to ensure good organization and accuracy of project files.

Coordinated and planned activities to seek out targeted market of non -registered voters.

Assisted voters with relevant information needed to participate in the election process.

Completed registration forms and assisted with early voting practices.

Accurately maintained, updated, and added entries to the program databa ses, and maintained a permanent project file system.

Developed and distributed weekly project tracking reports.

Distributed marketing materials and literature, door –to-door.

Organized and facilitated marketing and training events and meetings.

Provided assistance with customer service and scheduling of other volunteers when needed.

Politely answered telephone and assisted with mailing materials when needed.

LAURA’S HOME - Cleveland, Ohio

(VOLUNTEER) Receptionist, February 2011 – May 2011

Courteously answered, screened, and transferred calls using a multi-line phone system.

Took messages and used paging system.

Handled sensitive face-to-face and/or telephone dialogues.

Assisted in random fire drills.

Provided one-on-one problem solving exchanges, and performed light administrative duties.

IMG - Cleveland, Ohio

Switchboard Operator/Receptionist, September 1995 – December 2010

IMG is the world’s premier and most diversified sports, entertainment, and media enterprise and operates over 60 offices in 30 countries worldwide. My key responsibilities included:

Politely answered, screened, and transferred calls to appropriate personnel from all over the United States, using a multi-line phone system, and assisted with mailing materials when needed.

Took and retrieved messages, and operated overhead paging system.

Extended hospitality services and distributed name badges to guest.

Scheduled and reserved conference rooms, and kept daily record of all Cleveland employees’ whereabouts.

Calculated and assisted with payroll preparation for North America offices.

Sorted and delivered mail and inter-office correspondences.

Utilized postage machine and ordered offices supplies.

Demonstrated strength to push, pull and lift up to 50lbs.and ability to reach, bend, twist, and stoop.

Shipped and received using FedEx, DHL, UPS, local couriers, and United States Postal Services.

Prioritized, organized, and exercised confidentiality.

Operated standard office equipment including Microsoft Office products.

Supported all levels of IMG employees by performing light admini strative duties such as filing, typing and data entry.

MURTIS H. TAYLOR MULTI SERVICE CENTER - Cleveland, Ohio

Case Manager/Support Team Associate, July 1989 – May 1993

COMMUNITY GUIDANCE, INC. – Cleveland, Ohio

Case Manager/Housing Coordinator, October 1986 – December 1988

NORTHEAST COMMUNITY MENTAL HEALTH CENTER – Cleveland, Ohio

Social Worker/Case Manager, September 1985 – October 1986

The three above non-profit, community based systems apply integrative methods to support, empower and promote the well-being of individuals, families, and communities by providing information and services to a neglected

populace. In cooperation with clients and other human service and mental health professionals, I exercised similar roles at all three organizations, which included:

Completed intake screening procedures (basic history fact finding assessments).

Assisted with money management, public transportation, trip planning, and basic living training with optimisms to empower and incorporate a sense of independence.

Assisted with and completed forms/applications such as SSI, Medicaid/Medicare, food

stamps, disabled bus passes, and so forth.

Developed and monitored personal service/treatment plans identifying individual goals and objectives to attain self-management skills.

Coordinated discharge planning; and reviewed and completed routine forms and reports.

Thoroughly listened, interpreted, and assessed each client’s needs in order to work towards conceivable solutions.

Advised and prevented crisis situations and other unusual problems and emergencies by providing guidance.

and direction through face-to-face and/or telephone connection .

Facilitated group therapy for a maximum of 15 residents and monitored medication.

Issued assignments while providing on -hands training and assistance with household chores an d basic meal planning.

Trained and evaluated personal hygiene and good grooming procedures by expression and example.

Located appropriate housing options and accommodations for displaced clien ts unable to live independently.

Assisted and supplied general support to Sponsor Operators in the surrounding areas.

In conjunction, functioned as a liaison while linking, referring, advocating, and working closely with clients, families, communities, local and State hospitals, and other human service and mental health professionals; in efforts to endorse and sustain continuity of care.

SKILLS

Experienced in Microsoft Office products, most proficient in Word, Excel, and Outlook

Experienced in Visio and Shore-Tel Communicator System

AWARDS & CERTIFICATES

ADMINISTRATION FOUNDATION COURSES sponsored by Services to Adult Care Homes

Fire Safety, Record Keeping, Introduction to Government Systems and Residents Right

CARE BASIC COURSES sponsored by the Services to Adult Care Homes

Medication and Nutrition & Personal Care

FIRST AID/CPR CERTIFICATION sponsored by the American Red Cross

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