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Customer Service Insurance

Location:
Baltimore, MD
Posted:
February 13, 2014

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Resume:

chavela basilio-horton

Very positive and goal oriented.

Baltimore, MD

accn27@r.postjobfree.com - 443-***-****

Im very out going positive and very motivated.

ADDITIONAL INFORMATION

Chavela Basilio- Horton

3300 West Belvedere Ave

Baltimore M.D 21215

443-***-****(c) 410-***-****(h)

accn27@r.postjobfree.com

OBJECTIVE

Motivated, hardworking professional with extensive administrative and customer service skills.

Detail oriented and organized, looking to work for a company that offers new learning opportunities within

a team environment.

Work as a team or without supervision.

Professional Experience

10/2012 to 10/2013 Smart Pain Management Owings Mills MD

Insurance Verification Specialist/Front Desk Coordinator

• Responsible for the pre-verification of insurance for patients before arrival time of appointments

• Ensures insurance coverage by telephone on internet, resolves any issues with coverage and escalates

complicated issues to a supervisor or manager

• Verify insurance for eleven providers at four different locations

• Process any paperwork needed for patients and make phone calls to get there insurance taken care of if

not covered

• Obtain referrals for patients, Close in the evenings and balance all funds collected on day to day basis copay’s

etc.

• Assist patients with coordination of benefits

• Update managers from the four locations in reference to insurance termed or active

• Input data or information such as new insurance or patient information in the program Next Gen, also upload

patient information or documents in EMR

• Schedule patient’s appointments new patient’s, established patients also procedures, check in and check

out, schedule EMGS, answering phones, and processing mail, filing medical records or EMR etc.

• Collect copays from patients, scan new insurance cards, update patient information such as birthdate,

address, insurance changes, phone numbers, etc.

3/2008 to 09/2012 Little Bears Den Baltimore, MD

On site Nursing- Assistant

• Assist Resident Nurse with healthcare needs of minor children

• Served as a liaison with parent communication and child wellness issues

• Help to maintain a healthy environment according to State rules and regulations

• Provide information to local parent health board

• Maintain health records of each registered child, to include health release forms

• Ensure shots and records are up to date and accurate

12/2005 to 01/2008 Federal Hill Medical Center Baltimore, MD

Medical Assistant/Biller in Coder

• Responsible for ICD-9 Coding.

• Responsible for billing and collections.

• Responsible for computerized billing.

• Responsible for vital signs, EKG's, injections, dosage calculations, urinalysis.

• Responsible for filing, answering the phone, patient registration.

08/2002 to 12/2004 Terminix International Owings Mills, MD

Inbound Sales Associate

• Responsible for daily and monthly filing.

• Responsible for prospecting new business for the inspectors.

• Responsible for scheduling termite inspections.

• Responsible for monthly sales quota.

EDUCATION

1997- 2001 Forest Park Senior High School Baltimore, MD

High School Diploma

2006-2008 Medix- West Baltimore, MD

Medical Assistant

Medical Biller/Coder

Mastered in ICD-9 Coding, vital signs, CPR, Urinalysis, Injections, Phlebotomy

References Available Upon Request



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