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Manager Customer Service

Location:
Sunnyvale, CA
Posted:
February 13, 2014

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Resume:

Linda Russell

*** *. ** ****** ****, Sunnyvale, CA 94087

408-***-**** accn0v@r.postjobfree.com

QUALIFICATIONS / STRENGTHS

Self-starter and problem solver.

Superior organizational/prioritization skills.

Collaborative and a team player.

Build/leverage relationships to accomplish goals.

Success and achievement driven.

Strong analytical and communication skills.

Excellent multi-tasking and time management skills.

Experience at both start-up and established companies.

EXPERIENCE

Fonterra Co-operative Group Limited 3/2009 – 9/20/2012

Executive Assistant to VP of Product Groups / VP of Optimisation / Director Global Portfolio Optimisation

& Customer Visit Coordinator / Office (floor) Manager

Multi-tasked with high attention to detail to deliver accurate results under a large workload in a fast paced

and changing environment.

Maintained high degree of integrity and confidentiality when dealing with sensitive material.

Paid high attention to detail; ensured weekly and bi-weekly reports were accurate and delivered on time

internally.

Exceptional organizational skills and time management skills.

Team player; excellent cross-functional working relationships.

Customer service & follow-through as it related to internal teams as well as customers outside of Fonterra

(including vendors).

Strong written and verbal communication skills.

Ability to handle difficult situations in a professional manner.

Maintained multiple calendars, scheduled appointments; event management within the teams; prepared

expense reports; coordinated travel arrangements; typed letters and memos and handled traditional daily

office tasks as needed by any member of the team.

New employee setups/on boarding/office moves; IS reports (ensuring the right people are charged to the right

cost centre, and cutting company costs).

Organized Customer Visits (meeting room, catering, meetings, gifts, all customer requests).

Cousins Properties Incorporated 2007 – 2/2009

Executive Assistant to the VP Retail Leasing and 5 direct reports including Property Manager

Maintained high degree of integrity and confidentiality when dealing with sensitive material.

High attention to detail; ensured all deal sheets for new tenants were compiled accurately and delivered on

time.

Exceptional organizational skills and time management skills.

Motivated self-starter with proven talent organizing and prioritizing heavy workflow.

Ran weekly Real Estate Committee Meetings; maintained multiple calendars, scheduled appointments

(including meetings at Trade Shows); prepared expense reports; coordinated travel arrangements; typed

letters and memos and handled traditional daily office tasks as needed by any member of the team; entered

all sales for Property Manager in JD Edwards.

Participated in a beta test for a new software package (I Channel) which was rolled out across the division

November 2008.

General Dynamics SATCOM Technologies (previously TriPoint Global) 2001 - 2007

Executive Assistant to the VP of Sales & Marketing

Reported to VP & assisted 8 Direct Reports

Daily administrative functions: appointments (including annual sales & channel partner meetings);

correspondence as well as compilation of monthly bookings report and monthly report to the President;

reconciliation/analysis of the detailed bookings log; administer the distribution of valued customer pricing;

compiled and distributed the 90-Day bookings forecast.

Monitored department’s expenses to budget.

Maintained confidential department files/records.

Managed payroll function for the department.

Provided user support for the CRM system (SalesLogix).

Gilat MultiMedia, Inc./Spacenet/Starband 1998 - 2001

Executive Assistant & Office Manager to the General Manager

Reported to GM & assisted 15 employees (including direct reports & teams).

Developed office management procedures for the establishment of a start up business.

Scheduled and coordinated appointments, meetings, conferences and travel to ensure effective management

of GM's calendar.

Established and maintained official documents and confidential records in appropriate files to ensure

organization of materials.

Performed clerical duties such as typing, note taking; managed daily mail & expense reports;

Answered/screened calls; ordered supplies while ensuring control of budget.

Responsible for Human Resources administration; assisted in the implementation of employee benefit

programs; established procedure for enrollment of all new employees.

KP Consulting 1993 - 1998

Assistant Office Manager, Bookkeeper, Payroll Supervisor

Managed payroll function for 24 client locations; responsible for entire process from adding new employees

and calculating hours, to generating paychecks and compiling client reports.

Responsible for the accounts receivable and payable function, own client’s monthly accounting work.

Provided administrative support including correspondence, bulk facsimile submissions, banking, as well as

secretarial functions.

Quest Personnel 1991 – 1993*

Recruitment Consultant (Recruiter)

Interviewed, tested, screened and scheduled temporary employment candidates.

Administered references, credit checks and criminal records.

Recruited new corporate clients, maintained active client database and ensured client satisfaction.

Responsible for the transition of candidates from temporary to permanent employment positions.

* Immigrated to the United States in 1993.

EDUCATION & COMPUTER SKILLS

University of Witwatersrand (Johannesburg, South Africa)

Higher Diploma in Education (equivalent to Bachelor of Arts in Education) 1985 - 1988

Microsoft Office: Word, Excel, Power Point, Outlook; Internet proficiency; SAP; Spendvision; SalesLogix; JD

Edwards

*References available upon request



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