Customer Service High School

D'Lavia Willis

Customer Service Agent for Corinthian Colleges-I

Aurora, CO

accmvl@r.postjobfree.com - 720-***-****

WORK EXPERIENCE

Customer Service Agent for Corinthian Colleges-I

Ultimate Staffing Services - Englewood, CO - September 2013 to January 2014

7887 E. Belleview Ave Suite 120 Englewood, CO 80111 Temp Agent September 17, 2013 to January 24,

2014- Customer Service Agent for Corinthian Colleges-I handled inbound and outbound calls.

Comcast Circuit Provisioner

Apex Systems Inc. Comcast Corporation Inc - Centennial, CO - August 2012 to July 2013

As a Comcast Circuit Provisioner, I submit new porting orders for small business customers. I also status these

orders daily and take the necessary steps to make sure the project managers are able to resolve the rejects

and keep the customer updated on the status of their port. I use a variety of systems to make sure the order

is processed correctly and also noted so the project managers can easily read and understand what is going

on with their order. I respond to daily emails regarding escalated orders. I answer incoming calls from I.E.'s

with questions about orders or requests to trigger (activate) a number(s). Often times, I'm doing many different

things all at the same time.

NASR Tier 2 Tech 2

Comcast Corporation Inc - Greenwood Village, CO - June 2006 to July 2011

Greenwood Village, CO. NASR Tier 2 Tech 2 June 4, 2006 to July 31, 2011- As a NASR Tech I've had

to work many different jobs all at the same time. I worked Local Number Portability (LNP VoIP), Directory

Assistance/Directory Listing (DA/DL), Cable Data Video (CDV VoIP) Repair and Provisioning, Telephone

Number Administration (TN Admin), Day of Install (DOI VoIP), and Wholesale, all for residential customers. I've

worked as a trainer, and on several special projects. Working LNP I worked on trouble tickets and escalations

emails. I ported telephone numbers from all companies. As DA/DL again I worked on tickets and escalations,

removing published information that was originally supposed to be non-published. I was one of few who worked

on email requests from peers to have numbers removed in error from a customer's billing accounts. I took

several Day Of Install calls for porting issues, and High Speed Internet issues. I worked Repair Tickets for

customers with issues making and receiving calls locally, long distance and internationally. I had to call these

customers who were typically upset, which was very understandable since the issue was already on going for

quite some time now. I normally had to calm the customer down first, and then explain to them what caused

the issue in first place and what the next step was to resolve the issue. I worked with these customers from

start to finish, minimizing the frustration of being transferred all over the place. This was my favorite part of my

job, being able to work with someone who is angry and bring them back to loving our company. I helped to

train local markets to work issues that were considered Tier I work. I helped train my peers with working with

certain systems and helped train new hires on LNP and how to use some systems.

Cashier

Best Buy - Aurora, CO - October 2005 to December 2005

seasonal) - As a seasonal cashier I had to ring up the customers, make sure that their experience was good

while in the store, offer warranties on any product they purchased, make sure they got received the correct

change, and end their experience with a smile. I also had to make sure my area stayed nice and neat; during

down times I had to clean the register area, make sure that customers were able to see that my register was

open, or get to the correct department if they were lost. I came in before the store opened or stayed until after

closing hours to make sure all the shelves were stocked with the appropriate items, vacuum, and wipe down

the front of the store.

Skills

• Accounts Receivable

• Typing Data Entry

• Customer Communication

• Bookkeeping

• Customer Care

• Multitasking

• Detailed Oriented

• Cash Handling

• Detailed Writing

• 10 KEY

• Computer Aided Dispatching

• Building and Removing TNs from the switch

• Computer Literature

•

EDUCATION

Bachelors in Criminal Justice

COLORADO TECHNICAL UNIVERSITY

2010 to 2013

High School Diploma

GEORGE WASHINGTON HIGH SCHOOL

2002 to 2005

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