Anthony Taylor

**** *******

Houston Tx *****

713-***-****

accms5@r.postjobfree.com

Objective : To obtain a Fulltime position with in your company with room

for advancement .

Skills:

multitask on both the phone and computer, 10 key by touch & sight,

Microsoft, excel, word, data entry, type 30 wpm, onsite, yardi, attention

to detail,

Experience:

Brown CroftVillage Apartments- Manager/ leasing (10/12 to Present

Rent collection, leasing, evictions and late fee collections etc

Take care of all minor maintaince issues, including electrical, plumbing,

HVAC maintaince. Work with maintance guys for major repairs, find

reasonable contractors and make sure repairs are done correctly

Daily walk through of properties and prompt attention to repair issues

Responding to tenant phone calls on company phone, tenant emails and any

other means of communication in a timely manner

Daily updates to senior management on tenant management issues

Any other managerial issues.

Presto Supply- Account recievables & Payables 05/10 to 10/12

Release pending sales orders in pro-active and timely manner

Maintain accurate customer information in system(

Setup new customers and/or customer job information(

Research and resolve invoice disputes(

Assist with collections(

Answer customer calls for invoice copies, proof of delivery, or other

requests(

Send out monthly statements to customers(

Prepare lien waivers, forwarding to customers and scanning into system(.

Macys - Part Time sales 03/08 to 06/10

Customer service, open new accounts, stock shelves, inventory, sales,

set sales, sold Mattress home goods.

Somer Set Apartments- Leasing Agent 04/05 to 12/07

. Greet prospects and qualify by covering all criteria (ask questions;

utilize completed guest cards, etc.).

. Immediately record all telephone and in-person visits on appropriate

reports.

. Files own guest cards and maintain according to established

procedures.

. Inspect models and available "market ready", communicate related

service needs to Property Manager.

. Demonstrate community and apartment/model and apply product knowledge

to clients needs by communicating the features and benefits; close the

sale.

. Have prospect complete application and secure deposit in accordance

with the company procedures and Fair Housing requirements.

. Update availability report, process applications for approvals. (i.e.,

credit check, rental history, etc.) Submit processed applications to

the Community Manager for approval. Follow up with applicant regarding

status.

. Ensure apartment is ready for resident to move-in on agreed date.

. Immediately follow-up on prospects that did not close and attempt to

close sale again. If unable to help prospect, refer them to sister

communities to meet prospect's needs.

. Secure new resident's signature(s) on appropriate paperwork prior to

move-in. Orient new residents to community.

. Assist in monitoring renewals. Distribute and follow-up on renewal

notices.

. Monitor advertising effectiveness. Gather information about market

competition in the area and file.

. Represent the company in a professional manner at all the times.

Burlington Coat Factory - Customer Service Manager 02/03to 04/05

. Investigate customer's problems and find solutions.

. Hire, train, and terminate customer service & cashiers

. Handle major incidents that cannot be resolved by cashiers

. Resolve complaints

. Issue refunds to customers.

. Oversee product exchanges and returns.

Compile and print reports on overall customer satisfaction.

.

Contact this candidate