Robert T. Lewis

** ********* ****, **** *******, NJ 08520 . Email:

accmqh@r.postjobfree.com

Program/Project Manager

Blend of program/project management, process management, organizational

development, information systems, instructional systems, and business and

contract development with commitment to excellence. Ability to transform

organizations and deliver value through aligning processes to ensure that

programs/projects support strategic mission and objectives within scope,

budget, and schedule.

Professional Profile

. Results-driven program/project management professional with graduate

level education and a proven track record of increasing productivity,

quality, and customer satisfaction for large, complex programs.

. Creative thinker and analytical problem solver with demonstrated ability

to manage start-up programs/projects from planning through

execution/completion under the pressure of fast-paced, time sensitive

environments.

. Effective interpersonal communicator who effectively interacts with

clients, all levels of management, and technical staff.

. Decisive, energetic, focused team leader who develops and coaches high-

performing teams through implementing organizational change and process

improvements.

. Designer/developer of flexible PM tools using platforms such as JIRA (4

and 5) and SharePoint (2007 and 2010)

Areas of Expertise

. Project management:

. Project initiation & planning

. Project execution & control

. Project risk management

. Project tracking & reporting

. Project communication

. Process management:

. Operations process modeling

. Process improvement/re-engineering

. Statistical analysis

. Process implementation & training

. Organizational development:

. Organization readiness assessment

. Mapping of process functions to roles

. Mapping of organizational roles to jobs

. Assessment of job training needs

. Information/Telecoms systems:

. Requirements definition

. Functional design

. System, integration, and user testing

. User training

. Instructional systems:

. Audience analysis

. Course design & development

. Course testing & evaluation

. Business & contract management:

. Executive partnership

. Proposal strategy definition

. Solution architecture

. Proposal material preparation

. Oral presentation

. SOW development

. Contract/subcontract negotiation

. Technical skills:

. MS Project

. HP Quality Center

. JIRA 5 & 6, Agile, Zephyr

. PMBOK

. PRINCE2

. MS Visio

. Lean Six Sigma

. BPMN notation

. ITIL v2, 3

. CMMI 1.2

. eTOM 7.0

. HandySoft BizFlow

. SharePoint 2007/2010

. SOA & EAI architectures

. Various SDLC methodologies

. UML

. SQL

. MS Office

. Adobe Connect

. PeopleSoft 9.1

. APQC process framework

Professional Experience

Project Management and Organizational Development:

Identified, catalogued, and managed the integration of 90+ financial

systems with Princeton University's upgraded financial ERP (PeopleSoft

Financials):

. Assessed and catalogued over 300 financial systems potentially impacted

by the upgraded ERP

. Conducted interviews with system owners including process reviews to

assess integration impacts

. Developed and implemented various tools using SharePoint and JIRA to

catalogue both impacted systems and associated integration points

. Identified systems made redundant by the added functionality of the ERP

. Identified and documented over 330 integration points needing to be

built/enhanced to support the new chart of accounts

. Worked with development organizations (both internal and external) to

estimate the time and cost to build/enhance integration points

. Negotiated and documented data integration specifications for common

interfaces

. Developed integration project plans and used SharePoint-based and JIRA-

based tools for managing across the life cycle from design through build

and test for systems and integration points

Managed flow of software testing projects through Comcast's Corporate

Quality Control (CQA) for various network equipment (e.g., CMTSs, eMTAs,

IMS devices, etc.):

. Developed and implemented semi-automated flow of data from JIRA-based

software testing request system to MS Access-based system for tracking

request status and exceptions

. Created various ad hoc analyses of defect data using HP Quality Center,

SQL queries, and MS Excel

. Created SharePoint-based tools for administering testing accounts used

throughout Comcast's CQA organization

Managed ManTech's delivery of software services in support of US Army's

Software Engineering Center (SEC):

. Planned and managed a budget of $12M with 4 major software releases for

Electronic Key Management & Battlefield Command & Control systems

. Managed staff of 29 technical professionals

. Developed and implemented a SharePoint-based document management system

for managing Prince2 compliant project management artifacts

Managed HPTi's delivery of Tier 3 IT services in support of DoD's high

performance computing, Productivity Enhancement, Training & Technology

Transfer (PETTT) program:

. Obtained an outstanding assessment for the first half year of performance-

based contract

. Planned and managed a budget of $15M with over 200 deliverables for

current contract year

. Managed staff of 40 technical professionals (30 with PhDs) including

recruiting & salary administration

. Designed, developed, and implemented SharePoint and Access tools for

managing bi-weekly status reporting for a staff of 40 high performance

computing professionals that reduced the reporting cycle time from 5 to 2

days

Managed SAIC's operations support for the start-up of the District of

Columbia's new voice and data network:

. Defined the DC-NET transport operations organizational structure and

associated job descriptions including the Network Operations Center (NOC)

. Recruited staff to the staff positions defined above

. Planned and tracked schedules and budgets using MS Project

Managed a practice (Network and Network Management Information Systems

Architecture and Planning) at Telcordia Technologies with ~45 engineers and

~$15m in earned revenue:

. Provided systems engineering and solution implementation services to

start-up telecoms service providers for:

- Network architecture and design and network management information

systems and NOC architecture, requirements definition, and design

based on eTOM process framework

- Network infrastructure construction project management

- Instrumental in the planning, design, building, and operation of

numerous, new carriers in the US & UK

Managed systems engineering projects for telecommunications network

management information systems in LEC networks (i.e., RBOCs) while with

Bellcore:

. Supported clients in achieving their goals of defining and deploying a

MIB-based Traffic Surveillance OSs based on open, distributed network

management platforms to replace their current legacy OSs

. Enhanced and maintained the Operations Technology GRs as premier source

of NE functional requirements for Traffic Surveillance and providing

systems integration support for implementations/ deployments

Managed comprehensive IT training program for DTCC:

. Defined comprehensive training curriculum

. Selected vendor courses and managed $700K course procurement budget

. Coordinated delivery and follow-up evaluation to ensure best value

Served as Board member and Treasurer of TeleManagement Forum:

. Managed the long-term financial viability of the organization and

provided short-term operational oversight

Process Management:

Developed and implemented a university-wide process architecture for

financial services:

. Adapted the APQC process classification framework to an institution of

higher education

. Catalogued and classified over 200 level 4 processes using SharePoint-

based tools

. Modeled and mapped 35 level 4 processes for sponsored research and

defined strategy for support in PeopleSoft 9.1

Revised and updated project management process architecture for DoD PMO

function:

. Incorporated PRINCE2 methodology as the basis for major restructuring

. Designed and developed process implementation tools in SharePoint

Created process architecture for IT services for DoD high performance

computing contract:

. Defined key processes to support both pre-planned and ad hoc service

requests & implemented in SharePoint to provide automation for scaling

contract

. Defined Software Development Life Cycle (SDLC) model as basis for CMMI

Level 2

Facilitated enterprise transformation of a leading UK telecoms provider

while with SAIC's Global Telecom Group:

. Created a process overlay based on ITIL v2 and eTOM frameworks that

supports consistency across managed services (i.e., server hosting and

network)

. Reduced the touch points for managed service customers

. Enhanced the Service Management role to be consistent with BS15000

. Implemented extensive automation to support end-to-end processes by

installing and configuring a BPMS (HandySoft BizFlow)

Managed SAIC's operations support of the District of Columbia's start-up

voice and data network (DC-NET):

. Mapped operations processes for DC-NET transport operations using BPMN,

ITIL and eTOM process frameworks

. Provided initial automation to support end-to-end processes through the

use of a BPMS and integrated processes with network management

information systems

Developed and taught courses in process management at DTCC:

. IT Project Management processes that comply with CMMI 1.2 using Role

Activity Diagrams (RADs)

. IT Service Management processes that use HP Service Center and comply

with ITIL v3

. Participated in CMMI appraisals of DTCC software development and project

management processes

Managed a practice (Network Management Operations Planning) with ~45

engineers and ~$12m in earned revenue:

. Provided systems engineering and solution implementation services to

telecoms service providers for network management information systems

architecture, requirements definition, and design based on eTOM process

framework

Introduced quality management processes and procedures for a large,

information technology literacy course at Cabrini College that included the

following components:

. Excel based gradebooks to provide for consistent grading across all 15

sections involving 9 instructors

. Statistical grade analysis to identify anomalies with tests, projects,

and instructors

Information/Telecoms Systems:

Led SAIC's operations support of the District of Columbia's start-up voice

and data network (DC-NET):

. Identified the network management information system functions (e.g.,

Remedy) that will support the operations processes and integrated systems

with end-to-end processes

Led major proposals for Next Generation OS deployments based on SOA and EAI

architectures and using COTS packages while with SAIC's Global Telecom

Group; acted as:

. Proposal manager

. Solution architect

Led systems engineering projects for telecommunications network management

information systems in Local Exchange Carrier (LEC) networks (i.e., RBOCs)

while with Bellcore:

. Led industry effort to define an OSI/CMISE-based interfaces and related

information models for Traffic Surveillance as part of migration to TMN

(Telecoms Management Network) architecture

. Provided systems integration support for implementations/deployments of

legacy Operations System/Network Element (OS/NE) interfaces for Traffic

Surveillance and Memory Administration

Planned and specified telecommunications network management information

systems in LEC networks while with Bellcore:

. Led team of engineers that defined TL1 messages for OS/NE interface for

switching and transport maintenance including alarm surveillance and

performance monitoring

. Created TL1 language specifications that served as the basis for a family

of OS/NE interface functions

Managed IT training courses (e.g., SOA, UML, UNIX, Java) including

developing curriculum, identifying and selecting training vendors,

coordinating schedules, evaluating vendor performance, and administering

Learning Management Systems (LMSs)

Instructional Systems:

Developed and taught courses (both in-class and on-line using WebCT) at

Cabrini College in:

. Information technology literacy skills for MS Office (Excel, Access,

PowerPoint)

. Management information systems

. Project management using MS Project

. Systems analysis, design, and implementation using UML, SDLC, Visio, and

Web Services

Developed and taught courses at DTCC in:

. IT Project Management processes in support of CMMI 1.2 appraisal

. IT Service Management processes that comply with ITIL v3

Developed a course implementation methodology for Instructor Led Training

(ILT) and eLearning courses at Cabrini College and DTCC

Business and Contract Development:

Developed new opportunities for SAIC's Global Telecom Group in the UK and

US:

. Led major proposals for Next Generation network and OS deployments and

negotiated resulting service agreements/contracts

Developed new opportunities for Telcordia's Plan, Design, Build, and

Operate (PDBO) solution for new telecoms entrants in the US and UK:

. Acted as executive partner for existing major accounts

. Led the cross-organization effort to define Telcordia's PDBO solution:

- Prepared sales support material defining PDBO capabilities

- Participated in a variety of sales efforts for targeted at targeted

markets

- Wrote case studies for existing engagements

. Led major PDBO proposals to new telecom entrants and existing carriers

(both domestically and internationally), negotiated service contracts,

and acted as:

- Proposal manager

- Systems solution architect

Developed business strategy for a network and network management

information systems architecture and planning practice while with Telcordia

Technologies:

. Refocused practice around Plan, Design, Build, Operate (PDBO) solutions

for new telecoms entrants including restructuring resources into:

- Solution architecture (Network & operations systems)

- Solution implementation (Network & operations systems)

. Developed significant resource capability in network implementation

(e.g., OSP & CO engineering)

. Acted as Chief PDBO solution architect for practice

. Developed and managed (internal and external) client relationships:

- Organized and participated in sales presentations, proposals, and

negotiations that resulted in closed contracts of $25M+ in most recent

year

- Developed new accounts (e.g., Southern Telecom, Reliance, ipsaris);

and negotiated contracts that resulted in closures of $12M+ in most

recent year

EXPERIENCE

Princeton University, Princeton, NJ: 2012-present

. Project Manager

Comcast (as consultant), Moorestown, NJ: 2011-2012

. Project Manager

ManTech International, Fairfax, VA: 2010-2011

. Program Manager

High Performance Technologies, Inc. (HPTi), Reston, VA: 2008-2010

. Program Manager

Depository Trust & Clearing Corporation (DTCC), New York, NY: 2007-2008

. Senior Process Training Technologist

Cabrini College, Radnor, Pa: 2006-2007

. Assistant Professor in Information Science and Technology

SAIC, Piscataway, NJ: 2002-2006

. Senior Program Manager: 2003-2006

. Consultant: 2002-2003

Telcordia Technologies (formerly Bellcore), Red Bank, NJ: 1997-2002

. Senior Director and Practice Manager: 1997-2002

Bell Laboratories/Bellcore, Holmdel/Red Bank, NJ: 1982-1997

. Director: 1987-1997

. Member of Technical Staff: 1982-1987

EDUCATION and CLEARANCES

Certificate in Project Management, Boston University, Boston, MA

Certificate in Information Networking, Carnegie Mellon Institute,

Pittsburgh, PA

PhD, Systems Engineering/Operations Research, Georgia Institute of

Technology, Atlanta, GA

MS, Instructional Systems Technology, Indiana University, Bloomington, IN

BS, Industrial Engineering, Pennsylvania State University, State College,

PA

US Secret Clearance

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