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Customer Service Manager

Location:
Clinton, MS
Posted:
February 11, 2014

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Resume:

Amanda J. Ragland

601-***-**** accmov@r.postjobfree.com

Summary of Qualifications

I have seven years of experience, including as a Campus/Learning Center Manager, as a Mississippi

Market Manager and as a Plan Coordinator in industries including higher education, retail, and

operational management. Most recently, I have been working as a Campus/Learning Center Manager

at University of Phoenix from June 2010.

My skills and experiences include: purchasing, budgeting, employee discovery and dev elopment,

inventory management, event management.

I have studied Business Management at University of Phoenix and have studied Mus ic, Business at

Hinds Community College.

Professional W ork Experience

University of Phoenix June 2010 - September 2013

Campus/Learning Center Manager Flowood, MS

Maintain excellence in operations on campus, event coordination, campus security initiatives, budget

and finance reconciliation, coaching and development of student services staff, ethics and compliance,

disability compliance and maintenance, and alumni relations.

Francesca's Collections May 2008 - June 2010

MS Market Manager Ridgeland Mississippi

Maintained multiple store sales goals, payroll, scheduling, hiring, merchandising lead, mainta ining

appropriate stock levels, handling of all store operational issues, training associates, audits, store

inventories, etc. Stores maintained bonus level sales under my leadership during 85% of my

employment.

ING Americas September 2006 - April 2008

Plan Coordinator Jackson Mississippi

Enrollment of new plan holders, changes or reinstatement of policies, customer service, and retirement

provisions, etc. Handled retirement option for the state of MS and coordinated and changes by

communication to state employees.

Education

Hinds Community College August 1997 -January 2000

Music, Business Raymond, MS

University of Phoenix June 2010 -June 2012

Business Management Online

Additional Leadership Skills

Budgeting, Business Acumen, Coaching Staff, Compassion, Creative Strategy, Culture Change,

Customer Service, Delegation, Ethics and Compliance, Event Management and Planning,

Interpersonal Savvy, Inventory Management, Legal Compliance, Organizational Talent, Patience,

Professionalism, Purchasing, Safety Compliance and Training, Stra tegic Vision, Talent Management.



Contact this candidate