BOBBY A. MAHARAJ

**** *. ***** ***. ***. ****, Las Vegas, NV 89148

Cell 650-***-****

Email: accmll@r.postjobfree.com

OBJECTIVE: To secure a position in a growing and dynamic

organization, emphasizing on increasing knowledge and

skills and providing an opportunity for further

advancement and professional achievement.

PROFESSIONAL SKILLS:

. Able to Design and implement quality assurance test plans

and strategies

. Excellent in following established testing standards,

processes and procedures

. Proficient in overseeing internet data center operations

. Excel in troubleshooting hardware, software, network and

blackberries issues

. Ability to quickly grasp new ideas and concepts and

incorporate them into daily work procedures

. Successful at completing multiple tasks simultaneously

without compromising quality or timelines

. Dedicated to integrity, high work ethics, quality

performance and ensuring client satisfaction

. Excellent rapport with all levels of management, personnel

and customers

. Qualified user in Windows 7, Vista, XP, Word, Excel,

SharePoint, PowerPoint, Access, SQL, Soap UI, XML

. Monitoring tools: eWatcher, NetCool, SiteScope, Enterprise

System Monitoring (Hp Open View)

. Automation: Selenium IDE, CIT Web Service testing tool

. Paytester Plus, SAS (Slot Accounting System), PA Tools

Suite, Beyond Compare, Matrix

PROFESSIONAL EXPERIENCE:

INTERNATIONAL GAME TECHNOLOGY (IGT) June 2013 - October 2013

CONTRACTOR (BEYONDSOFT)

6355 S. BUFFALO DRIVE, LAS VEGAS, NV 89113

PRODUCT ASSURANCE ENGINEER

. Performed manual, regression, functional, integration, user

acceptance, automated, and load testing of gaming software

. Evaluated and reported hardware, software and firmware

issues, bugs and variances via Quality Center (HP

Application Lifecycle Management tool)

. Analyzed debug logs (XML) to verify communication protocol

. Performed SQL data query for transaction processing

verification

. Validated the interface between 2 host systems

. Worked with network communication protocols such as TCP/IP

and serial communication

. Wrote and maintained test scripts for the testing of gaming

hardware, software and business process for user acceptance

testing

. Documented and reported status and results of current

testing to project management

ZAPPOS INC. (AMAZON COMPANY) May 2010 - November 2012

2280 CORPORATE CIRCLE, SUITE #100, HENDERSON, NV 89074

QUALITY ASSURANCE TESTER

. Tested Back Office System tools (SiteManager, Everclear,

Zapporo)

. Worked on testing Shared Inventory Project (Sharing

inventory between Zappos & Amazon)

. Developed, executed and maintained test cases for manual,

automation, regression, integration, functional, user

acceptance and smoke testing

. Understanding of automation tool that is used to test on

Zappos.com website (Selenium IDE)

. Knowledge of SQL, able to query database for testing

verification

. Worked closely with the Development Group in regards to

testing, bug findings/fixes, deploys, while tracking this

in Jira Ticketing system

. Attended weekly meetings with Project Management Group for

current and future projects

. Have some knowledge in Tealeaf (Tealeaf System

Administrators responsible for creating and maintaining

business and/or technical events)

ECOMMLINK, November 2006 - May 2009

319 E. WARM SPRINGS ROAD, SUITE 100, LAS VEGAS, NV 89119

SOFTWARE QUALITY ASSURANCE ENGINEER

. Performed and documented functional software testing

(manual) of web application used by internal and external

clients

. Executed smoke, functional, regression, integration, and

user acceptance testing

. Researched, evaluated and analyzed problems and program

issues reported by Customer Support Department

. Testing of web services and back end jobs used by web

application using CIT testing tool

. Responsible for ATM/POS AP Certifications with networks

(Pulse and lan)

. Revised functional specs and understand technical

requirements to complete testing quickly and accurately

. Tested in black box in addition to Server/API

. Knowledge of relational databases SQL, able to ran queries

which helped in testing effectively within the environment

. Developed and maintained positive and negative test

cases/test scripts

. Worked closely with the development team and project

management office to design and implement tests while

identify problems and meet deadlines

. Used Issue View ticketing system to track and report all

the existing bugs

ZTRADINGINDUSTRIES, LLC. May 2004 - July 2006

6625 S. EASTERN AVENUE, SUITE 100, LAS VEGAS, NV 89119

IT HELP DESK TECHNICIAN

. Responsible for providing excellent internal and external

customer support with their daily issues

regarding desktop, hardware, software, network, WAN and

LAN, via telephone and e-mail

. Reestablish e-mail services when down, user administration,

resolving VPN and blackberries issues

. Assisted with level 2 technical issues and dispatch MIS

personnel as outlined in established procedures

. Created trouble tickets in our automated ticketing system and

assign to appropriate department

. Contributed to the efforts of the rest of the Customer Service

Team and leverage their knowledge of zPawn software and

maintenance where directed by the Customer Service Manager

. Developed and maintained Help Desk procedures and documentation

in our Access database which includes general information such

as updated project documentation, summary of Help Desk training

material and FAQ's

CABLE & WIRELESS / EXODUS COMMUNICATIONS, November 2000 - August

2003

2505 AUGUSTINE DRIVE, SANTA CLARA, CA 95054

LEAD WEB HOSTING ANALYST / OPERATIONS SUPPORT SPECIALIST

. Monitored URL, web transactions, nodes, TCP/IP ports, and

hardware for local and international

customers

. Performed basic troubleshooting on hardware, URL and TCP/IP

ports

. Ensured that customer's servers and websites have 100% uptime

. Promptly restored network outages affecting hundreds of

customers

. Utilized Siebel and Remedy ticketing systems to create trouble

tickets and track their progress

. Advanced user of eWatcher, NetCool, SiteScope, and Enterprise

System Monitoring (Hp Open View)

. Received inbound calls from the customers and answered their

questions regarding website down time

and network outages

. Promoted to Lead Web Hosting Analyst within one year

. Communicated network outage via email to internal departments

and to the customers

. Evaluated employee's performance and resolved issues as they

arose

. Processed reports for management in an Excel spreadsheet

. Updated department and customer's escalation procedure, trained

employees on the new procedures

NEXTEL PARTNERS INC. February 2000 - September 2000

6880 BERMUDA ROAD SUITE #100, LAS VEGAS, NV 89119

TECHNICAL SUPPORT / CUSTOMER CARE

. Received inbound calls from customers and provided excellent

technical support regarding cell phone

issues and error messages

. Troubleshoot cell phones in Tris system in timely manner, and

resolved the issue on first call strategy

. Created trouble tickets and tracked issues in Remedy ticketing

system

. Provided excellent customer service by answering questions

regarding coverage, phone features,

rate plans, and monthly billing via telephone or email

IASCO, September 1998 - January 2000

1633 OLD BAYSHORE HWY SUITE #280, BURLINGAME, CA 94010

RECRUITING / ADMINISTRATIVE, DATA ENTRY COORDINATOR

. Maintained over 4,000 pilot employment applications and resumes

in Fox Pro and Access database

. Entered new applications received daily into the Access database

. Revised qualifications and updated the Access Database

. Communicated with pilots via telephone and email to evaluate

their qualifications for any future

contracts

. Involved in recruiting pilots with the contract manager

. Maintained pilot's vacation and sick leave record in Excel

. Migrated Fox Pro database to Access database to make it user

friendly

. Developed, maintained, and organized filing system for new

applications and resumes received

from pilots daily

PROVIDIAN BANCORP, January 1997 - July 1998

4900 JOHNSON DRIVE, PLEASANTON, CA 94566

COLLECTOR / CUSTOMER SERVICE

. Received inbound and outbound calls on an auto dialer

. Collections of Front End and Non-Legal delinquent accounts,

using motivators and preventative

measures while following set policy and procedures

. Resolved customer concerns and explained legal procedures for

account closures

. Utilize FEDORA and TOTAL SYSTEMS. Train peers on new call

strategy Rapid Dial

FRANKLIN TEMPLETON, January 1996 - December 1996

3366 QUALITY DRIVE, RANCHO CORDOVA, CA 95670

PROMOTIONAL CLERK / LEAD CLERK

. Retrieved updated literature requirements from M.I.S.

department and uploaded new information into

proprietary system

. Programmed system to output up to 80,000 literature pieces

to be distributed on monthly basis

. Received work order from brokers and sales department to

collate literatures, sales kits, and sales folders,

delivered materials in timely manner

. Worked on special projects and assisted other departments

as needed

. Updated all completed project files and entered accurate

data into EXCEL spreadsheet for reports

relating to financial information and distributed to

management

. Coordinated jobs with the vending companies and various

departments within the company

. Solved employee problems as situations arose

. Trained and evaluated employee performance

. Ordered materials needed to complete work order from

brokers and sales department, using internal

ordering system called Big Ben

MONTGOMERY WARDS, May 1994 - December 1995

2300 FASHION ISLAND BLVD, SAN MATEO, CA 94044

SALES AND CUSTOMER SERVICE

. Answered customer's question and assisted with their sales

. Responsible for receiving merchandise restocking and

returning defective items

back to vendors

CITICORP, January 1990 - April 1994

1810 GATEWAY DRIVE, SAN MATEO, CA 94044

CUSTOMER SERVICE AND COLLECTOR

. Answered customer's questions and collected on delinquent

accounts on an auto dialer

. Resolved issues and updated customer accounts on daily

basis

EDUCATION:

. City College of San Francisco, August 1994 - June 1996

General computer Curriculum

. City college of San Mateo, August 1992 - June 1994

General Education Curriculum

PERSONAL:

I am an adaptable and patient person who strives to do quality

work. I enjoy working with my fellow employees and employers. I

would contribute to the efficiency, productivity and

profitability of your department and company.

Contact this candidate