Mary Oke

Permanent Address

**** ******** ******

Philadelphia, pa, 19142.

646-***-****

accmjz@r.postjobfree.com

Objective: Ability to secure a position that will enable me to use my

strong communication & organizational skills, customer service background

and my ability to work well with people.

Education: Lincoln University, PA Classification: Graduated

05/04/2008 Minor(s): French

Major(s): Biology/Pre-Med (05/2008) Degree: Bachelor of Art

Quinnipiac University, CT. Classification: second Year (2013-

2014)

Major(s): Biomedical Science (05/2014) Degree: Master of

Biomedical Science

Study Abroad: Mahidol University Thailand,

Salaya 06/2006 - 08/2006

Internship: Mahidol University Hospital Thailand,

Salaya 05/2006 - 08/2006

University of Maryland Eastern Shore Maryland, USA

06/2007- 08/2007

Research: Coral Reef & Mangrove Thailand,

Salaya 07/2006 - 08/2006

Skills: Computer programs: Microsoft Word, Excel, PowerPoint, and

Payroll. Areas of interest: Cell/Molecular Research,

Microbiology, and French (understanding it being spoken)

Work Experience:

SallieMae Newark, DE

03/2009 - 08/2012

Private credit collection

. Responsible for performing collection activities in an effort to

recover losses from assigned accounts.

. As a Collector I locate and communicate with debtors via the

telephone and written notices in order to obtain repayment in full

or to establish acceptable payment arrangements.

. Additionally, as a collector I resolve issues of a non-routine

nature as necessary.

. As well as perform skip tracing and contract observance functions

to ensure compliance of all company, client, and federal and state

regulations.

PHH Mortgage Mt laurel, NJ

11/2010 - 04/2011

Collection Rep 1

. Responsibilities, contact all delinquent loan accounts.

. Answer incoming calls from delinquent homeowners.

. Ask probing questions to communicate default information.

. Research all problems related to delinquencies and handle

accordingly.

. Handle incoming mail.

. Adapt investor changes and system enhancements.

. Set up repayment agreements.

. Filing/Clerical back up.

Biology Department Lincoln University, PA

01/2007 - 05/2008

Lab Assistant

. Cleaning Lab Equipments, Making Experiments with Lab Instructor,

Cleaning Labs, & Arranged the equipment's.

. Assesses specimen suitability and requisition completion to

facilitate specimen processing. Follows up on all problems with

appropriate documentation; utilizes all available resources to

assume optimum outcome and minimal customer dissatisfaction.

. Participates in inventory of supplies and materials. Recognizes and

promotes inter dependencies with other areas of the laboratory.

Provides information to requester in a pleasant and prompt manner.

Practices safety policies to maintain a safe working environment.

Processes customer telephone inquiries and other requests for

service in a professional manner.

Kc Variety Company Philadelphia, PA

02/2002 - 06/2004

Front Desk

. Provide front desk coverage between the hours of 8am to 12am daily in

one or more residence hall.

. Provide friendly and professional customer service at all times.

. Answer phones and respond to inquiries of residents and the general

public.

. Issue/re-program keys and generates lock-out codes.

. Sign out games and equipment.

. Submit IT and Housing work order requests.

. Maintain security by becoming familiar with surroundings and CNU

residents and guests.

. Sign guests in and out of the halls.

. Be available to assist with all move-in and move-out time periods

including Welcome Week.

. Provide front desk coverage as scheduled/needed through graduation and

during break periods when the

. Serve as "essential personnel" as needed in times of emergency

response i.e. severe inclement weather.

Act 101 T.I.M.E Program Lincoln University, PA

01/2006 - 01/2007

Office Assistant

. Answer the telephone calls, clean the entire file that have to be

Range, tended to student that need help, & kept track of all stock and

supplies order. And having energy to work.

. Maintains supplies by checking stock to determine inventory levels;

anticipating requirements; placing and expediting orders; verifying

receipt; stocking items; delivering supplies to work stations.

. Maintains equipment by completing preventive maintenance;

troubleshooting failures; calling for repairs; monitoring equipment

operation; monitoring and purchasing meter fund.

Lincoln University

Residence Hall Assistant Lincoln University, PA

03/2004 - 08/2005

Sign-In Coordinator

. Ensure all visiting guest are properly signed-in at lobby desk

. Keeping track of resident occupancy.

Activities/ Organization Membership:

Vice President Biology Club (07/08) - To assist the president in the

discharge of the presidential duties, to work closely with the president,

to perform all duties as called upon by the organization.

Treasurer International Student Association (06/07): To be responsible for

all the financial transactions of the organization, to refuse release of

any fund before Executive Committee approval, responsible for banking all

funds.

Treasurer French Club (06/07): To be responsible for all the financial

transactions of the organization, to refuse release of any fund before

Executive Committee approval, responsible for banking all funds.

Woman Soccer at Lincoln University (04/06): main field Player.

Awards/Honors: Honor Award, White William Scholarship, Core Philly

Scholarship, All-Star Award, Honorable Mention Science Fair and Dean's

List.

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