*** ********* **** *** ******, CA ***** • 562-***-**** • accmj2@r.postjobfree.com

Communication Skills Multicultural Awareness

Analytical Skills Research Skills

Computer Literacy Manage Multiple Priorities

Brittney Taylor

Professional Profile

An independent and self-motivated young professional with excellent research and writing skills and the ability to grow positive relationships with colleagues and business contacts.

Ability to manage multiple simultaneous tasks, to balance competing priorities and respond quickly to changes and needs. Ability to quickly learn software programs. Immense

knowledge and use of modern procedures, methods and computer equipment. Managerial experience. Skills include proficiency in Microsoft Office suite, Magento, Netsuite, OMX,

PayPal and Cybersource. Ability to communicate clearly, both orally and in writing.

E xperience

September 2013- Present

LifeProof/Otterbox San Diego

San Diego, CA

Customer Service Administrative Supervisor

Direct and coordinate the supportive services department of a business organization.

Prepare and review operational reports and schedules to ensure accuracy and efficiency.

Analyze internal processes and recommend and implement procedural or policy changes to improve operations, such as supply changes.

Conduct classes to teach procedures to staff.

Train and evaluate personnel.

Provide staff with assistance in performing difficult or complicated duties.

Plan and prepare work schedules, and assign employees to specific duties.

Attend company meetings to exchange product information and coordinate work activities with other departments.

Prepare sales and inventory reports for management.

One of five people within LifeProof asked to be part of Transition Team.

Sept. 2012- Sept. 2013

LifeProof/Otterbox San Diego

San Diego, CA

Customer Service Administrative Support

Resolve customers' service or billing complaints by performing activities such as refunding money or adjusting bills.

Confer with customers by telephone or in person to provide information about products or services, and obtain details of complaints.

Resolve problems concerning transportation, logistics systems, or customer issues.

Collaborate with other departments to integrate logistics with business systems or processes, such as customer sales, order management,

accounting, or shipping.

Recommend optimal transportation modes, routing, or frequency.

Communicate freight transportation information to customers or suppliers, using transportation management, or electronic freight information

systems, to improve efficiency, speed, or quality of transportation services.

Admin of the Month January 2013 and September 2013

July 2012- September 2012

LifeProof

San Diego, CA

Customer Service Representative

Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

Check to ensure that appropriate changes were made to resolve customers' problems.

Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.

Resolve customers' service or billing complaints by performing activities such as exchanging merchandise.

Obtain and examine all relevant information to assess validity of complaints and to determine possible causes.

Education

Aug. 2007-May 2012

San Diego State University

San Diego, CA

Bachelor of Arts in Psychology

References

References are available on request.

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