DELEVON MULKEY-RHODES

***** ***********

OAK PARK, MI 48237

313-***-****

accmhv@r.postjobfree.com

CAREER OVERVIEW

Self motivated, dependable, hardworking and detail oriented Customer Service Representative with an extensive background in client interface, data entry and logistics.

CORE STRENGTHS

Customer Service 10-Key

Client Relations Problem Solving

Organizational Skills Fast Learner

Communication Skills Listening Skills

Cash Management Adaptability

MS Office Multi-line Phone

WORK EXPERIENCE

AT&T-Detroit, MI

Customer Assistant

January 2013-Present

Accurately and efficiently troubleshoot and resolve DSL High Speed Internet connection issues; data entry in IWFT/notepad for notation purposes in customers accounts; adhere to monthly metrics and scorecard

US Ameribank-Clearwater, FL

Lockbox Specialist

February 2012-August 2012

Accurately process deposits for P.O. Box customers; data entry for daily reports to deploy to internet for customer viewing; prepare spreadsheets to outline number/type of deposit and monthly totals

Brinks-Tampa, FL

Assistant Supervisor/ATM

September 2010-February 2012

Brinks-Detroit, MI

Teller/Customer Service

August 2007-August 2010

Accurately and efficiently verify cash residuals; prepare cash swaps; maintain cash/emergency cash inventories; conduct monthly audits on all cash inventories/tellers; data entry in BAMS/ICASH to prepare daily reports and transmit ending cash balance to customers; handle customer complaints/requests and cash balance discrepancies; delegate tasks/assignments to employees