A madou Kholle

Atlanta GA ***** Cell: 832-***-**** Email: a accmh3@r.postjobfree.com

Summary Seasoned professional and recent graduate with a bachelor’s degree in Information

Technology seeks to leverage the following proven professional abilities in a technical role:

d iligently t roubleshooting and resolving complex network issues in a t imely manner; patiently

p roviding service to clients that exceeds their expectations; and using analytical prowess to

i dentify optimal solutions to business obstacles in order to add tangible value to the team.

E ducation & T raining

Westwood College –Midtown Campus Atlanta, GA

Bachelor of Science: Computer Network Management G raduate 2013

• Dean’s L ist for Academic Excellence – 3.09 GPA

Relevant Coursework: Computer Applications, Desktop Hardware, Desktop Operating Systems,

L inux Operating Systems, Microsoft Network Operating Systems, Advanced System

A dministration with Directory Services, Network Essentials, Routing Protocols and

Concepts, LAN Switching, WAN Technologies, Linux System Administration, Technical

T roubleshooting, Project Management and Technical Documentation, Virtualization

Technology, Electronic Messaging Systems, Network Operations and Monitoring, Network

I nfrastructure and Configuration, Database Management Systems, Emerging Technologies,

Wireless Technologies, Network Security, Windows Security, Linux Security, Firewalls and

VPNs, Network Management Capstone

CompTIA Atlanta, GA

A+ Certification, CCNA Graduate 2013

Polytechnic School Dakar, Senegal, Senegal

Associate of Applied Science: Management information Graduate 1999

Relevant Coursework: Communications and Marketing, Computer Networking

Technical Skills

Security Technologies: SSH, Anti-Virus Tools (Norton, Symantec, McAfee etc.) Sonic Walls

Systems: U nix-Based Systems (Linux, Ubuntu, Red Hat, Fedora Core 2), Windows (2003 –

2008R)

Networking: L AN/WANs, VPNs, Cisco Routers, Firewalls, Active Directory, Mailbox Server,

Command L ine Functions: HTTP/ HTTPS, UDP, TCP/IP, STP, OSPF,

PPP/PPPoE, HD LC, etc.

Software: MS Office 2007 – 2012, MS Project, Visio XP, Exchange Server 2010

Database: M ySQL, SQL

Virtual Technology: V Mware, VLAN

Cbeyond 06/2013- 01/2014

H igh level of network systems and t roubleshooting

E xcellent verbal and wr it ten communication skills.

E xcellent customer service skills

A bility to diagnose and t roubleshoot methodically and efficiently.

A bility to manage multiple tasks with frequent interruptions, occasionally in urgent

situations.

A bility to communicate, interact and work effectively and cooperatively with people from

d iverse ethnic and educational backgrounds.

T iggar Computer Repair Atlanta, GA

Hardware Tech In tern 09/2012 - 12/2012

• Displayed courtesy and strong interpersonal skills with all customer interactions

• Provided thorough support and problem resolution for customers

• Provided base level IT support to company personnel

Contact this candidate