Steve C. Burris
Chicago, IL *0617
Objective: To obtain a customer service position with a company that offers the potential to learn and
grow within the organization.
Professional Experience
Videojet Technologies - Wood Dale, IL December 2000-November 2013
Customer Service Representative
• Received inbound calls from customers and processed purchase and credit card orders.
• Took ownership of the entire order fulfillment process.
• Checked inventory and tracked shipments.
• Troubleshot equipment via telephone.
• Dispatched technicians to fulfill service requests.
• Processed and approved return material authorizations on exchange items.
APAC Customer Services - Deerfield, IL
E-Commerce Representative August 2000-December 2000
• Received incoming customer service calls, electronic mail and internet inquiries from prospective
customers.
• Provided internet sales leads for sales team.
• Answered customer questions, requests and concerns in a timely professional manner.
Avon Products - Morton Grove, IL
Communication Specialist May 1993 - June 2000
• Read and interpreted all correspondence received with purchase orders from representatives.
• Calculated tax rates, commissions, and made any necessary adjustments as needed to representatives’
accounts.
• Analyzed and solved problems independently.
• Communicated with representatives about any questions or adjustments they may have had.
• Sent explanatory notices and letters to representatives regarding accounts.
• Credited representatives’ accounts for damaged or defective merchandise.
• Processed orders that requested replacement of all return goods.
Alpha/Numeric Operator
• Adjusted and corrected all purchase orders and correspondence received with the purchase order through
a CRT which displayed a visual image of the purchase order.
• Fully operated CRT Terminal and maintained working relationships with all levels of management
and non-stop customer service.
• Consistently keyed the equivalent of 54,000 keystrokes.
Education
Triton College, River Grove, IL January 1988 - May 1990
Computer Skills
MS Office Word/Excel/Outlook 2010, Oracle