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Customer Service Sales

Location:
Evergreen Park, IL
Posted:
February 11, 2014

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Resume:

Steve C. Burris

**** ***** *******

Chicago, IL *0617

312-***-****

Objective: To obtain a customer service position with a company that offers the potential to learn and

grow within the organization.

Professional Experience

Videojet Technologies - Wood Dale, IL December 2000-November 2013

Customer Service Representative

• Received inbound calls from customers and processed purchase and credit card orders.

• Took ownership of the entire order fulfillment process.

• Checked inventory and tracked shipments.

• Troubleshot equipment via telephone.

• Dispatched technicians to fulfill service requests.

• Processed and approved return material authorizations on exchange items.

APAC Customer Services - Deerfield, IL

E-Commerce Representative August 2000-December 2000

• Received incoming customer service calls, electronic mail and internet inquiries from prospective

customers.

• Provided internet sales leads for sales team.

• Answered customer questions, requests and concerns in a timely professional manner.

Avon Products - Morton Grove, IL

Communication Specialist May 1993 - June 2000

• Read and interpreted all correspondence received with purchase orders from representatives.

• Calculated tax rates, commissions, and made any necessary adjustments as needed to representatives’

accounts.

• Analyzed and solved problems independently.

• Communicated with representatives about any questions or adjustments they may have had.

• Sent explanatory notices and letters to representatives regarding accounts.

• Credited representatives’ accounts for damaged or defective merchandise.

• Processed orders that requested replacement of all return goods.

Alpha/Numeric Operator

• Adjusted and corrected all purchase orders and correspondence received with the purchase order through

a CRT which displayed a visual image of the purchase order.

• Fully operated CRT Terminal and maintained working relationships with all levels of management

and non-stop customer service.

• Consistently keyed the equivalent of 54,000 keystrokes.

Education

Triton College, River Grove, IL January 1988 - May 1990

Computer Skills

MS Office Word/Excel/Outlook 2010, Oracle



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