Tracy Mburu

**** ****** **** *** ***

Eden Prairie, MN, 55346 United States

712-***-****

accm9t@r.postjobfree.com

PROFESSIONAL EXPERIENCE

Volt Management Minnetonka, MN United States

St. Jude Medical April 2013 – January 2014

Medical Assembly Worker

• Worked in a Cleanroom environment.

• Worked with small parts to build medical devices.

• Worked with microscope to inspect parts.

ADECO St. Louis Park, MN United States

Pearson March 2013 – April 1013

Temporary Call Center Agent

• Took messages to ease the call flow for agents and offer call backs by trained agents.

Alorica North Sioux City, IA United States

Call Center Agent Apr 2011 – Feb 2013

• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as

actions taken.

• Check to ensure that appropriate changes were made to resolve customers' problems.

• Determine charges for services requested, collect deposits or payments, or arrange for billing.

• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding

money, or adjusting bills.

• Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.

Daktronics Brookings, SD United States

Assembly Worker Aug 2005 – Nov 2009

• Assemble electrical or electronic systems or support structures and install components, units, subassemblies, wiring, or

assembly casings, using rivets, bolts, soldering or micro-welding equipment.

• Read and interpret schematic drawings, diagrams, blueprints, specifications, work orders, or reports to determine

materials requirements or assembly instructions.

• Explain assembly procedures or techniques to other workers.

Casey's General Store Sibley, IA United States

Pizza Maker Aug 2009 – Nov 2009

• Clean food preparation areas, cooking surfaces, and utensils.

• Cook and package batches of food, such as hamburgers and fried chicken, which are prepared to order or kept warm until

sold.

• Prepare specialty foods such as pizzas, fish and chips, sandwiches, and tacos, following specific methods that usually

require short preparation time.

• Operate large-volume cooking equipment such as grills, deep-fat fryers, or griddles.

• Read food order slips or receive verbal instructions as to food required by patron, and prepare and cook food according to

instructions.

• Measure ingredients required for specific food items being prepared.

• Clean, stock, and restock workstations and display cases.

• Cook the exact number of items ordered by each customer, working on several different orders simultaneously.

• Wash, cut, and prepare foods designated for cooking.

• Serve orders to customers at windows, counters, or tables.

• Prepare dough, following recipe.

7635 Howard Lan Apt 103 Eden Prairie,, MN,, 55346 United States 712-***-**** accm9t@r.postjobfree.com

Max Theaters Sibley, IA United States

Manager Aug 1999 – May 2010

• Start projectors and open shutters to project images onto screens.

• Monitor operations to ensure that standards for sound and image projection quality are met.

• Operate equipment in order to show films in a number of theaters simultaneously.

• Splice separate film reels, advertisements, and movie trailers together to form a feature-length presentation on one

continuous reel.

• Inspect movie films to ensure that they are complete and in good condition.

• Inspect projection equipment prior to operation in order to ensure proper working order.

• Remove film splicing in order to prepare films for shipment after showings, and return films to their sources.

• Splice and rewind film onto reels automatically, or by hand, to repair faulty or broken sections of film.

• Open and close facilities according to rules and schedules.

• Sell and collect admission tickets and passes from patrons at entertainment events.

• Greet patrons attending entertainment events.

• Examine tickets or passes to verify authenticity, using criteria such as color or date issued.

• Guide patrons to exits or provide other instructions or assistance in case of emergency.

• Maintain order and ensure adherence to safety rules.

• Provide assistance with patrons' special needs, such as helping those with wheelchairs.

• Direct patrons to restrooms, concession stands and telephones.

• Refuse admittance to undesirable persons or persons without tickets or passes.

• Settle seating disputes or help solve other customer concerns.

• Assist patrons in finding seats, lighting the way with flashlights, if necessary.

• Search for lost articles or for parents of lost children.

• Count and record number of tickets collected.

• Operate refreshment stands during intermission or obtain refreshments for press box patrons during performances.

• Verify credentials of patrons desiring entrance into press box and permit only authorized persons to enter.

• Work with others to change advertising displays.

EDUCATION

SOUTH DAKOTA STATE UNIVERSITY Brookings, SD United States

Completed coursework towards History and Education, May 2011

• working towards a history degree

• towards teaching history to 5th-12th grades

NORTHWEST IOWA COMMUNITY COLLEGE Sheldon, IA United States

Completed coursework towards Generals, January 2010

• General Classes taken for transfer to SDSU

SIBLEY-OCHEYEDAN HIGH SCHOOL Sibley, IA United States

High School Diploma, May 2003

ADDITIONAL SKILLS

• Knowledgeable with Microsoft Office, especially Word and Power Point, but know Excel and Access.

• Can Multi-task on the computer with different programs and multiple windows

• Can easily learn new tasks and adapt to new situations

Contact this candidate