MARILYN MASCARENHAS
**** ****** ********, ***********, ******* L4Z 3T8
accm2u@r.postjobfree.com
Tel: 647-***-****
CUSTOMER SERVICE REPRESENTATIVE
SUMMARY OF QUALIFICATIONS
. Over 10 years of administrative experience, customer service and
accounting in the social services, electronics, property management and
travel sectors
. Excellent communication and interpersonal skills to deal effectively with
diverse populations
. Team player with excellent organization and time management skills
. Answered and screened 50 calls a day and directed to Executives, Managers
and Team Coordinators
. Reviewed and input100 invoices using SAP on a daily basis
. Proficient in MS Word, Excel, PowerPoint, Access, Outlook and Internet;
keyboarding
75 wpm
EMPLOYMENT HISTORY
Customer Service Representative/Office Administration
Davis + Henderson - Mississauga, Ontario
2011 - Present
. Receive inbound customer service inquiries regarding student loans
. Quote balances, interest rate, monthly payment and payouts
. Debt Management Tools i.e. Repayment Assistance, Revision of Terms and
Interest Relief
. Provide information regarding federal/provincial disbursements
. Follow procedures and guidelines for each province
. Answer queries to students across Ontario regarding student loans
Administrative Assistant
Maple Ridge Community Management - Toronto, Ontario
2011
. Contact for unit owners for administrative matters and problem solving
. Responsible for day to day running of 250 unit condominium building
. Liaised with the Board Members and the Management company for the smooth
running of the building
. Ensured that homeowners comply with the Rules and Regulations through
correspondence
. Maintained up to date owner information; scheduled bookings for party
room
. Deposited Common Element Fees in the bank on a weekly basis.
. Posted approximately 35 accounts payable invoices on Yardi on a weekly
basis.
Marilyn Mascarenhas accm2u@r.postjobfree.com
905-***-**** Page 2
Administrative Assistant
2006-2010
Andrejs Management Inc - Mississauga, Ontario
Active Management Ltd - Mississauga, Ontario
. Responsible for day to day running of 220 unit condominium building
including obtaining quotations and tenders and arranging for work to be
carried out for the maintenance and improvement of the building
. Contact for unit owners for administrative matters and problem solving
. Liaised with the Board Members and the Management Company for the smooth
running of the building
. Maintained up-to-date owner information; scheduled bookings for party
room
. Ensured that homeowners comply with the Rules and Regulations through
correspondence
Administrative Assistant
2001-2005
Nucleus Independent Living - Toronto, Ontario
. Recorded and transcribed minutes for monthly board meetings and
distributed completed minutes by email to 14 board members one week
before subsequent meetings and booked conference calls
. Checked invoices for accuracy and issued approximately 30 accounts
payable cheques per month; deposited cheques in the bank on a bi-weekly
basis
. Answered and screened approximately 50 calls a day and directed to
Executive Director, Manager of Human Resources, Manager of Finance and
Team Coordinators
. Ordered office supplies for 10 staff on a bi-weekly basis
. Ensured all office equipment and furniture were in good working order
EDUCATION AND PROFESSIONAL DEVELOPMENT
Office Administration courses
Seneca College - Toronto, Ontario
2009
Business Writing Skills
Sheridan College - Brampton, Ontario
2009
Minute Taking Workshop
Metro Toronto Convention Centre - Toronto, Ontario
2001
Bachelor of Arts
St. Joseph's College - Karachi, Pakistan
1992
REFERENCES AVAILABLE UPON REQUEST