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Customer Service Administrative Assistant

Location:
Mississauga, ON, Canada
Posted:
February 12, 2014

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Resume:

MARILYN MASCARENHAS

**** ****** ********, ***********, ******* L4Z 3T8

accm2u@r.postjobfree.com

Tel: 647-***-****

CUSTOMER SERVICE REPRESENTATIVE

SUMMARY OF QUALIFICATIONS

. Over 10 years of administrative experience, customer service and

accounting in the social services, electronics, property management and

travel sectors

. Excellent communication and interpersonal skills to deal effectively with

diverse populations

. Team player with excellent organization and time management skills

. Answered and screened 50 calls a day and directed to Executives, Managers

and Team Coordinators

. Reviewed and input100 invoices using SAP on a daily basis

. Proficient in MS Word, Excel, PowerPoint, Access, Outlook and Internet;

keyboarding

75 wpm

EMPLOYMENT HISTORY

Customer Service Representative/Office Administration

Davis + Henderson - Mississauga, Ontario

2011 - Present

. Receive inbound customer service inquiries regarding student loans

. Quote balances, interest rate, monthly payment and payouts

. Debt Management Tools i.e. Repayment Assistance, Revision of Terms and

Interest Relief

. Provide information regarding federal/provincial disbursements

. Follow procedures and guidelines for each province

. Answer queries to students across Ontario regarding student loans

Administrative Assistant

Maple Ridge Community Management - Toronto, Ontario

2011

. Contact for unit owners for administrative matters and problem solving

. Responsible for day to day running of 250 unit condominium building

. Liaised with the Board Members and the Management company for the smooth

running of the building

. Ensured that homeowners comply with the Rules and Regulations through

correspondence

. Maintained up to date owner information; scheduled bookings for party

room

. Deposited Common Element Fees in the bank on a weekly basis.

. Posted approximately 35 accounts payable invoices on Yardi on a weekly

basis.

Marilyn Mascarenhas accm2u@r.postjobfree.com

905-***-**** Page 2

Administrative Assistant

2006-2010

Andrejs Management Inc - Mississauga, Ontario

Active Management Ltd - Mississauga, Ontario

. Responsible for day to day running of 220 unit condominium building

including obtaining quotations and tenders and arranging for work to be

carried out for the maintenance and improvement of the building

. Contact for unit owners for administrative matters and problem solving

. Liaised with the Board Members and the Management Company for the smooth

running of the building

. Maintained up-to-date owner information; scheduled bookings for party

room

. Ensured that homeowners comply with the Rules and Regulations through

correspondence

Administrative Assistant

2001-2005

Nucleus Independent Living - Toronto, Ontario

. Recorded and transcribed minutes for monthly board meetings and

distributed completed minutes by email to 14 board members one week

before subsequent meetings and booked conference calls

. Checked invoices for accuracy and issued approximately 30 accounts

payable cheques per month; deposited cheques in the bank on a bi-weekly

basis

. Answered and screened approximately 50 calls a day and directed to

Executive Director, Manager of Human Resources, Manager of Finance and

Team Coordinators

. Ordered office supplies for 10 staff on a bi-weekly basis

. Ensured all office equipment and furniture were in good working order

EDUCATION AND PROFESSIONAL DEVELOPMENT

Office Administration courses

Seneca College - Toronto, Ontario

2009

Business Writing Skills

Sheridan College - Brampton, Ontario

2009

Minute Taking Workshop

Metro Toronto Convention Centre - Toronto, Ontario

2001

Bachelor of Arts

St. Joseph's College - Karachi, Pakistan

1992

REFERENCES AVAILABLE UPON REQUEST



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