Richard Taylor, MBA

**** *********** **.

Corbin, KY 40701

606-***-****

acclxj@r.postjobfree.com

Objective:

Apply unique skills and experience to long-term career goals in a supervisory role

Education:

M.B.A. University of the Cumberland’s, Williamsburg, KY May 2012

B.A. Eastern Kentucky University - Richmond, KY May 2005

Computer Skills:

• Microsoft Office, (SharePoint, Project, Access, Excel, and Word, Advanced User),

AutoCAD Designer, (Advanced User).

• USCIS Mainframe and Record Databases, NFTS, EDMS, (Advanced User and

Trainer).

• Entrust Encryption Software for Internal Communications

• Advanced Windows Operating System user, (Windows XP\7\8).

Work Experience:

Computer Sciences Corp.

May 2007- October 2013

Case Resolution Unit Clerk

U.S. Citizenship & Immigration Services Records Digitation Facility Williamsburg KY

• Worked closely with U.S. Citizenship & Immigration Services Office of Security

and Integrity to maintain identity security and maintain proper Records security

within the facility

• Generated and reviewed systems reports, authored flow charts to track file

movement, track files and expedited if necessary

• Created new processes and updated standard operating procedures and

documentation

• Monitored production and quality control reports and outcomes to meet contract

obligations

• Interacted with USCIS field agents to resolve Immigration file issues

• Liaison to USCIS government officials

• Reviewed government policies and digitize documents for accuracy

• Created new accounts and updated government system processes

• Utilized meeting management tools to schedule and conduct contract meetings

• Worked closely with USCIS Records office leaders to meet all contract

requirements

Technical Staffing Solutions - London, KY

November 2005 - May 2007 Office Manager

• Quality and Office Management Role

• Ensured quality control

• Authored and Editor of Contract reporting for non-compliance issues, errors and

compliance

• Ensured waste minimization

• Supervised product and services quality

Kentucky Department of Parks, Frankfort, KY

May 2005 - November 2005

Historic Interpreter-William Whitley House State Historic Site

• Public Relations, Tour Guide for Historic Site

• Researched history, gave tours, operated gift shop, controlled inventory

• AutoCAD drafting of site and surrounding area

Eastern Kentucky University - Richmond, KY

August 2003 – May 2005

Student Worker

• Served as research and teaching assistant

• Filed and managed documents, maintained computer databases

Cumberland Valley National Bank - Corbin, KY

June 1986 – July 2000

Loan Officer

• Assisted with new accounts and certificates of deposit

• Received and processed loan and escrow payments

• Generated loan documents for new and renewal loans

• Balanced MLA, PLA and Commercial bank accounts

• Served as Real Estate Mortgage Loan Specialist

• Contacted attorneys for title search and mortgage preparation, reviewed title

searches

• Contacted County Court Clerk for taxes and pro-rate taxes

• Scheduled and closed Real Estate Mortgage Loans

• Interacted with customers to complete and approve/deny loan request

HONORS/AWARDS

• CSC 2012 NPS President Award for Excellence in Client Satisfaction

• Sigma Beta Delta International Honor Society for Business, Management and

Administration

Work References

Gayle Troxell CSC Site Manager Cell 606-***-****

Home 606-***-****

Patricia Phillips DHS RDF Site Director Cell 606-***-****

Juanell Maggiora CSC Supervisor Home 606-***-****

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