Latoya Jones

acclv6@r.postjobfree.com

630-***-**** (home)

Summary

"To obtain a Customer care representative position where my customer relations experience can be fully

utilized to improve customer satisfaction and enhance the company brand name.”An unwavering

commitment to customer service, with the ability to build productive relationships, resolve complex issues

and win customer loyalty. Strategic-relationship/partnership-building skills -- listen attentively, solve

problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes.

Career Highlights

Assigned to ECOM team for great written communication.

Experience

Customer Service Representative/ IT

Ace Hardware Corporation

April 2012 - November 2013 (1 years 7 months) • Oak Brook, Illinois

Consumer/Vendor/Retail Support, Handle inbound calls, assist with computers problems, databases,

operating systems, Outlook express, password reset. effective interpersonal communication (written,

verbal, visual, electronic,) Train new employee's SAP Remote PC Ticket Escalation

Customer Service Representative

Illinois Toll way

February 2008 - March 2011 (3 years 1 months) • Lisle, Illinois

100+ inbound calls/ day customer support assist with payments Open/close accounts

Store Manager

All American Cash Advance

September 2006 - August 2007 (11 months) • North Aurora, Illinois

Manage store revenue, including cash handling, deposit reconciliation and delivery of deposits to bank.

Approve customers loans Collections took care of the day to day operations of the store

Education

Triton College

Some College Coursework Completed

Skills

• Personality characteristics, like – patience, poise, tact. Self-Presentation and communication

skill

• SAP experince

• Microsoft Office Excel

• Languages

• English

References

Carlos Carrera

Manager, Ace

773-***-****

Professional

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