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Customer Service Medical

Location:
Tucson, AZ
Posted:
February 10, 2014

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Resume:

MEDICAL BILLER/CODER DAVID

BUNTING

***-

TUCSON, AZ 85710 accltx@r.postjobfree.com

***-****

SUMMARY

Well-seasoned in customer service/allied medical fields, I have excelled in (3) particular areas in my

career life:

• Medical – patient care and medical staff relations; Field Service Technician for Medical Records

• Inbound call centers – consumers in auto/home insurance, lost/stolen credit card fraud

• Medical Claims billing/processing

I have an extensive knowledge base in all of the above areas as an asset to the companies I have been

employed. Reliable multi-tasking to resulting resolution. I adapt quickly to any work environment and

work well under deadline and team goal pressure. Possess strong attention to detail and extensive

knowledge of Windows OS software.

I seek a challenging position that I can not only practice my present skill level, but further myself in

knowledge and usefulness.

PROFILE

HIPAA compliance trained Customer-focused

Strong planning/organizational skills Multi-skilled

Technical expertise Great personality works well with others

Strong work ethic/professional Data entry @ 7500

Team player with positive attitude Typing @ 40

Good written/ spoken communication A/R +180 reconciliation/actual collections

Exercises good judgment Medicare EOMBs/denials ; insurance

EOB

CPT coding; ICD-9 coding denials/follow-up

EMRs – variable software, records management Physician office/clinic/hospital etiquette

Specialty DME billing

RELATIVE EXPERIENCE

HOCK’S MEDICAL SUPPLY 10/2009 –

10/2010

MEDICAL BILLER – VANDALIA, OH

• Processed denials/claims for Medicare/co-insurances, OH Medicaid – Durable Medical

Equipment

• Extensive phone contact with payors

• Data entry

• A/R reconciliation

• Dispatch of service fleet/tracking of delivery tickets from order to completion

CARESOURCE/CBS STAFFMARK PERSONNEL 12/2008 –

07/2009

MEDICAL CLAIMS ANALYST/DATA ENTRY – DAYTON, OH

• Assembled fragmented claims for analysis

• Data entry of claim information into internal software

HEALTH MGMNT SYSTEMS, INC - TS EMPLOYMENT/I.O.S 06/2007

– 11/2008

MEDICAL BILLER – COLUMBUS, OH

• Case management of OH Medicaid claims in subrogation

• OH Medicaid Disbursement report interpretation

DAVID

BUNTING

Page 2

BADGER ACQUISITION/OMNICARE HEALTH NETWORK, LLC

03/2000 – 12/2006

MEDICAL BILLER TO CO-INSURANCE MANAGER – COLUMBUS, OH

• Durable Medical Equipment/Oxygen claims processing

• A/R reconciliation 180+

• Promoted to Manager after successful reduction of A/R by 57% in 1 year period

• OH Medicaid, Medicare, co-insurances, third parties, private pays

MOST RECENT EXPERIENCE

GE FINANCIAL SVCS/ICONMA, LLC 04/2013-

10/2013

CUSTOMER SERVICE REP – DAYTON, OH

• Serviced inbound calls for lost/stolen credit cards

• Satisfied customer needs with professionalism and expedience

• Maneuvered Windows XP OS programs, DMOS, and specific websites required for

attaining essential information to assist with consumer needs

METLIFE/TS EMPLOYMENT – INSURANCE OVERLOAD STAFFING, INC

12/2012 – 04/2013

CUSTOMER SERVICE REP – DAYTON, OH

• Serviced inbound calls for auto/home insurance policy holders

• Maneuvered state specific websites to follow strict auto insurance requirements

• Maneuvered Windows XP OS programs

• Satisfied customer needs with professionalism and expedience

ECS/ENTERPRISE CONSULTING SOLUTIONS

02/2011 – 12/2012

FIELD SERVICE TECH – OHIO

• Serviced 100 mile radius territory

• Retrieved hard copy medical charts/EMRs from physician offices, clinics, and hospitals

• Interacted and presented professionally with office and medical staff

• Appropriately re-assembled charts to specifications and replaced charts in office

• Transmitted uploaded data to corporate office upon completion of workday

• Responsible for assigned computer equipment: laptop, scanner

EDUCATION

• US AIR FORCE TECH TRNG – ADMINISTRATIVE ASST 03/1977 –

08/1977

• APOLLO COLLEGE – MEDICAL ASSISTANT 02/1991 –

02/1992

• SINCLAIR COMMUNTIY COLLEGE – SURGICAL TECH 03/2011

– 06/2011

U.S. AIR FORCE VETERAN – HONORABLE DISCHARGE 03/1977 –

03/1979



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