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Customer Service Manager

Location:
Brady, MT, 59416
Posted:
February 10, 2014

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Resume:

Joey Robinson

**** ******* ***

Huntsville AL, **803

Phone 256-***-**** Cell 256-***-****

QUALIFICATIONS:

* A highly successful Manager with production and materials background,

assembly, machining, MRP, JIT, Kaizen, Team Concept and ISO,TS.

* In-depth knowledge of sales forecasting, scheduling, purchasing, and

customer service.

* Highly skilled in leading materials and production teams to on-time

delivery of quality products.

EMPLOYMENT HISTORY:

STEELCASE, Athens, Al.

2008-Present

Steelcase Manufacture high end office furniture Leader in Lean

Manufacturing.

Materials Zone Leader

Responsible for all material scheduling, maintain inventory levels and

kiting of material for manufacturing. Warehouse function and maintain

inventory accuracy.

Process improvement activities. Man power planning.

RTI, INC. 189 RTI Drive, Rainsville, Al

2004-July 2007

Leading plastic manufacture and highest quality to Honda automotive.

Purchasing and Logistics Manager

Responsible for all material planning, and transportation, and inventory

for direct and indirect materials. Responsibilities also include all

purchasing functions.

FEDERAL MOGUL, 1500 Freeman Ave, Athens AL

2002-2004

One of the larges automotive supplier in the World.

Customer Service Manager

Responsible for all in coming customer orders and direction of all

scheduling for the shop

floor activities. Verifying that all orders are shipped on time and all

Customer needs are directly communicated tome.

SCI, INC., Huntsville, AL

2000-2002

Leading Manu acting in Contract building in Electronics and Medicinal

supplies.

v

Responsible for directing all materials and assembly functions for the

machining and welding shops, along with materials planning and purchasing.

SALGA PLASTICS, INC., 241 ABC Blvd., Gallatin, TN

1998-2000

Production Manager

* Schedule production to meet customer requirements, maintain quality

standards, and adhere to budgeted production standards.

* Monitor and improve the overall process.

* Supervise all employees in production department.

* Train and evaluate production supervisors.

* Determine root causes of process problems.

* Interface with all departments to achieve and maintain business goals and

objectives.

ONAN CORPORATION, Huntsville, AL 1976-1999

A world leader in the design and manufacture of power generation equipment

power systems and small gasoline engines--Onan Corporation shut down and

sold engine business to Linemar of Canada. During the period of September

1997-March 1998, directed and implemented the start-up of the new Linemar

Engine plant in Guelth, Canada. Set up plant inventory control, material

planing, line scheduling (including the five Linemar plants that supplied

machine parts to the assembly plant), the assembly line, oversaw the

training of all new hires, line balance, and quality issues.

Production Control Manager (1993-1998)

Responsible for directing the management of all materials functions such as

sales forecasts, master scheduling, shop floor scheduling, purchase

material planners, receiving, and the wash and paint department, including

supervision.

* Headed all scheduling of customer and engineering orders into the

Manufacturing Master Schedule (MMS) within the proper lead-time to meet

customer demand.

* Coached and directed in the training of new master schedulers and shop

schedulers.

* Participated in the re-engineering efforts to improve product and reduce

redundancies in processes.

* Headed improved delivery for emergency orders from 86% to 99%.

* Maintained the master production schedule for six production assembly

lines producing 120,000 units per year in 800 configurations.

* Audited sales shipments against forecasts for accuracy in maintaining

financial goals.

* Coached and guided in the maintenance of the Manufacturing Planning

Schedule (MPS) system and the Unit Lot Order (ULO) system.

* Coordinated the purchasing of inventory by the purchasing planners.

* Interfaced with sales, purchasing, engineering, and customer

representatives to ensure continuous product quality as well as ongoing

scheduling integrity.

Area Manager (1992-1993)

Managed the performer gasoline engines line (approximately 80 employees).

Coached and guided employees to meet high quality standards with

outstanding performance. Responsible for meeting customer deliveries and

quality expectations while containing costs for company profitability.

Superintendent (1990-1992)

Responsible for all functions of production control and manufacturing.

Directed and implemented all processes for order entry, master scheduling,

shop scheduling (both assembly and manufacturing).

Production Control Supervisor (1987-1990)

Directed and maintained the material functions of the master scheduler,

shop scheduler, material handlers, receiving dock and the wash and paint

department.

Production Superintendent (1986-1987)

Responsible for all assembly lines and wash and paint supervisors. Coached

and assisted in successfully achieving and maintaining productivity,

delivery, quality, and safety goals.

Production Scheduler (1976-1986)

Developed schedules for machining and assembly departments (continuous

flow, engine assembly, kits and accessories, controls and armature) and the

coordination of parts flow to those departments to meet assembly

requirements and customer demand in a timely manner.

EDUCATION:

UNIVERSITY OF ALABAMA--Huntsville Management Training

Huntsville, AL

CALHOUN COMMUNITY COLLEGE Business Management

Decatur, AL

BUTLER HIGH SCHOOL Graduate

Huntsville, AL

CERTIFICATES:

* Team and Lean Trainer

* Cummins Production System

* Recognition Training

* APICS Certification Training

* ISO 9001and TS16000 Implementation

* SPC

* Quality Training

* Failsafing/Ergonomics

* Problem Solving (EPG and CACI)

JOEY ROBINSON

2117 Britain Ave. SW

Huntsville, AL. 35803

256-***-**** Cell 256-***-****

Dear Sir or Madam:

Please consider my enclosed resume for a job with your firm. I possess a

solid background in production and materials management, including sales

forecasting, purchasing, scheduling, and customer service.

I would appreciate an opportunity to meet with you to further discuss my

background and the possibility of joining your firm.

Thank you for your time and consideration.

Sincerely,

Joey Robinson

Enclosure: resume



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