John E Brown

acclnw@r.postjobfree.com

770-***-****

SAP FUNCTIONAL AND TECHNICAL PROFESSIONAL with extensive exposure to

ERP applications, methodologies and analytical tools to successfully

implement and support various landscapes. Experience includes:

. SAP Performance and Tuning

. SAP Sales and Distribution (SD)

. System Implementation and Configuration

. SAP Internet Sales R/3 Edition/E-Commerce for ERP

EXPERIENCE

SAP Business Consultant

International Business Machines Atlanta, GA July 1997 -

Present

Global Deployment and Test Manager

April 2009 - Present

. Primary lead for multiple end to end projects, including requirement

gathering, project builds, testing, and production releases

. Provided a proposed project plan to complete open development tasks and

to accommodate additional functionality request made by various business

teams.

. Managed a team of 8 support consultants ensuring that reported production

system incidents are resolved with defined service level agreements

. Reviewed, revised and authored test steps, test scripts and testing

scenarios.

. Validated the functional production-readiness of the new SAP system on

behalf of the business community prior to Go-Live.

. Interviewed current team and potential resources to balance onsite and

off shore testing teams.

. Reported daily progress to executive level management

. Defining reporting requirements for various project audiences and error

tracking to ensure timely break-fix solutions.

. Performed "hyper-care" analysis on major production issues related to

back order scheduling and complex returns processes

. Coordinated the engagement of SAP Global Support for production system

support issues to negate instances of hampered performance or production-

down situations

. Confirmed SAP Blueprint accommodated baseline functionality as per signed

statement of work with system integrator.

. Performed break-fix analysis on User Acceptance Testing errors and

communicated findings to implementation team.

. Acted as center of expertise to assist the training department update all

work instructions and training programs affected by the transition to the

SAP-enabled environment.

Team Lead

December 2006 - March 2009

. Executed Blue Print sessions for Business Partners (Partners, Roles, and

Relationships), Opportunity Management (including Sales Methodologies)

and Organizational Model that included education and adjusting the

client's level set

. Worked with the MDM team to created data needed for testing and post Go-

Live

. Configured a highly-customized demonstration system based on exacted end-

user requirements within a limited timeframe.

. Created several unique business partners, business partner relationship,

partner determination procedures, text determination procedures, user

status profiles, organizational determination profiles, opportunity and

sub-opportunity types, action profiles, pricing procedures and copy

controls to accommodate functionality from legacy application as well

short-comings the business found unacceptable for a new solution.

. Tailored Customer Interaction Center user-interface to meet requirements

of various user groups.

. Tested 16 user authorization profiles across entire scope of

functionality to validate compliance of corporate security standards.

. Trainer production teams on how to navigate the material master module

. Provided Production Support for Business Partners, Organizational Model

and Opportunity Management in weeks following Go-Live.

SAP Order-to-Cash Architect

August 2006 - November 2006

Assessed IBM's North American existing SAP functionality to provide IT

executive management the guidance required to make decisions for upgrades

and establishing global functional architecture design.

Developed strategic lists of alternatives that would utilize SAP products

after a thorough examination of existing system configuration, training

documentation, customer-defined programs, and additional desired

functionality in addition to client interviews with members of Campbell's

business, functional and technical teams.

Lead fact-gathering workshops, documented requirements while researching

and providing architectural and application expertise.

SAP Sales Support Lead

December 2004 - July 2006

. Organizational Management Mapped domestic and international organization

to appropriate Sales, Service and Marketing organizations. Incorporated

non-standard departments into Sales, Service or Service Hierarchy to meet

requirements related to Lead Management, Account Management and Complaint

Management scenarios.

. Business Partner Refined Business Partner Relationships maintained in

legacy ERP and Service applications. Development "Service Tag" model

for Technical Service Center to track value-added services provided to

indirect customers and Indirect Customer models.

. Incentive and Commissions Management Detailed overhaul of current

incentive program for salaried sales representatives that allowed

commission sharing for multiple Sales Representatives for a single

customer and aligned commission model standard incentive programs.

SAP Sales and Distribution Functional Test and Team Lead

April 2001 - November 2004

. Managed the SAP Sales and Distribution Functional team implementing and

Order Entry, Order Management, Billing and Revenue Recognition

. Supervised the Blue Print process and Scope determination for internal

business units affected by Sales and Distribution module. Directed tasks

of five Subject Matter Experts, set deadlines and validated results from

discovery processes.

. Integrated highly specialized manual pricing procedure into standard SAP

functionality while retaining flexibility.

. Reduced the processing time for order management and billing processes by

automating manual processes to address customer-specific needs for

billing documentation. Prior to SAP billing was considered work of one

full-time equivalent (FTE), post Go-Live worked was incorporated into

subset of work duties for Billing Specialist.

. Reengineered delivery and shipment process through retraining Material

Handling staff and reassignment or eliminating tasks utilizing SAP

technology.

. Designed and conducted stress tests for the "Order-to-Cash" scenarios

within the SAP R/3 Application.

. Authored Business Process Procedure documents that became core reference

and instruction material.

. Coordinated end user training for 100 individuals in five functional

categories over the course of two months.

EDUCATION

Bachelor of Arts, Economics/American Studies Georgia State University

TECHNICAL

APPLICATIONS: SAP R/3, Microsoft Office

DATABASES: IBM DB2, Microsoft Access, Microsoft SQL and Filemaker

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