JATIN SANGHAVI MBA, PMP, ITIL, CSM Cell Phone: 416-***-****

Email:

accln5@r.postjobfree.com

Objective Seeking position as a Program Manager / Director/Project

Director

Summary

A result oriented IT professional with 21+ years of IT experience (Techno -

Business) of which 15+ years hands-on in Program/Project Management,

Application Development & Change Management experience. Directing,

Mentoring, Coaching, Leading, Planning and Executing programs / projects

from inception to development to transition to support while demonstrating

abilities in execution of numerous multiple IT projects over CAD$ 3million

- CAD$ 30+ million per year for 300-5000 person months (multi year) with

team size ranging from 20 - 100 and with multi location project execution

(global delivery) following ISO and SEI CMMI processes along with PMI based

software development life cycle (SDLC) and Agile Methodology.

Core Competencies

Techno Business Program / Portfolio / Project Management

Executing application design, software development, implementation, change and

outsourcing projects

Enterprise/ Integration / Infrastructure projects

Technical Pre-Sales Functions & IT Service Management (ITSM)

Business Process Re-engineering (IT Governance)

Cost control, Revenue maximization and Increasing project profitability

Devising and preparing Business RFP's (Request for Proposal's)

Vendor Management and Procurement Management

Recruiting, leading, mentoring & monitoring team members

Application development/maintenance/change management and MIS reporting

Agile/Project Management methodologies

Business Domains

eCommerce(B2B, B2C, Payment Gateway, Self-Serve, Residential Services)

Business Intelligence(Credit Risk, Market Risk, Campaign Management, Data

Quality, Reporting, Data Marts and Data Warehouse),

Insurance(Life, Fleet Management and P&C), Telecom(Billing, Application

Integration, BSS & OSS),

Financial Services(Wealth Management, Capital Markets, Forex, Cash Management,

Investment Banking - GIC), Banking(Credit Card, Data Warehouse, Data Marts,

Pre-mortgage, Commercial Banking), Online Channel/Portal - Content Management

System along with shopping,

Manufacturing & Logistics, Aviation and Travel & Tours(Ticketing),

Customer Relationship Management (CRM), Supply Chain Management (SCM),

Enterprise Resource Planning (ERP), Retail and Procurement, Outsourcing,

In-house development, Transitions

PROFESSIONAL EXPERIENCE

Employer: TD Bank July'12

- Till date

Senior Program Manager (Contract)

> Responsible for program/application management within the Retail Banking,

Wholesale Banking, Direct Channels Online, Technology Enterprise Solution

and Wealth Management to be implemented across North America and bridging

the gap between Business & Technology by working closely with

Senior/Executive Management.

> Selected as 1 of the Top 5 CIO projects that were well managed, executed

and delivered successfully on time, on budget of $58+ million and in scope

as per Hybrid methodology. Directed, Mentored, Coached, Lead & Managed 70-

90+ cross functional business/technical resources including project

managers, managers, team leads, senior staff and ensure that lean six

sigma procedures, lean six sigma processes are documented to provide

seamless service delivery and IT service management.

> Accountable for Profit & Loss, strategic & tactical planning,

development, evaluation, change management, coordination and delivered IT

program/projects. Managed business/technology projects with participating,

contributing and approving.

> Business Transformation/Strategy recommendation to program plans,

workflow, business requirements, project plans including timelines,

testing plans, training plans, and post-implementation support transition

plans. Provide leadership in risk/issues management, financial management

and provide regular updates to VPs, Senior Managers, Business and IT

stakeholders.

> Developed, Enhance and Implemented business requirement along with

application/change management, systems integration and infrastructure

environments for B2B transaction systems, consumer web portals, Enterprise

Integration Architecture environments, middleware development and

enterprise integration technology in large scale environments using Linux,

Oracle, JAVA, J2EE, Oracle, IBM Webshpere Application Server, Mainframe,

IBM Webshpere MQ Messaging, ESB, Oracle Service Bus (OSB), WLI, SOA,

Architecture (Service Oriented Middleware).

Employer: Rogers Communication Inc. May'11

- April'12

Senior Program Manager (Contract)

> Responsible for managing portfolio of telecom enterprise level

application development (BSS, OSS, Order processing, Upgrades of webshpere

and Oracle servers), enhancements and supporting programs(rogers.com) with

online channels and enterprise infrastructure management concurrently for

ecommerce(self-serve, residential services for Wire line, Wireless, Cable

internet and Cable TV) to be implemented across Canada and bridging the

gap between Business and Technology by working very closely with

Senior/Executive Management.

> Accountable for Profit & Loss and deliver IT projects on time, on budget

of $30+ million per year and in scope as per Scrum methodology (Agile).

Direct, Mentor, Coach, Lead & Manage 75-90+ cross business/ technical

resources including scrum masters (project manager), managers, teams and

senior staff.

> Build and maintain collaborative relationships with business partners,

vendors, teams and stakeholders which are key to success. Liaise with

other programs, directors, project managers to coordinate

interdependencies and resolve project risk/issues. Negotiate and manage

various vendors by using Rogers's procurement/vendor management

application along with change management.

> Improved program application delivery efficiency and effectiveness by 20%

by program/project retrospective, business processes improvement and

artefacts, incorporating lessons learned, best practices and implementing

the feedback loop of these learning into the programs with implementing

Agile IT Governance along with IT service management tools.

> Business Transformation recommendation to program/project plans,

workflow, BI-reporting, data warehouse, data marts, complete with

charters, business requirements, project plans including timelines,

testing plans, training plans, change management and post-implementation

support transition plans. Provide leadership in risk/issues management,

financial management and provide regular updates to VPs, Directors,

Business and IT stakeholders.

> Developed, Enhance and Implemented business requirement for Sales and

Service Portal (SSP), application development along with systems

integration and infrastructure environments such as telecommunications

flow-through provisioning, business to business transaction systems,

consumer web portals, Enterprise Integration Architecture environments,

middleware development and enterprise integration technology in large

scale environments using Linux, Oracle, PeopleSoft, customized Financial

tools/templates, JAVA, J2EE, Oracle, IBM Webshpere Application Server,

Mainframe, IBM Webshpere MQ Messaging, Oracle Service Bus (OSB), WLI, SOA,

Architecture (Service Oriented Middleware).

Employer: IBM Canada Ltd. Jul'10

- May'11

Senior Project Manager (Contract)

> Participation in understanding client's enterprise level business

application development (POS, WMS, BI, SAP-SCM), enterprise infrastructure

requirements, planning & designing change request with client groups,

execute at the same time ensuring that deliverables are meet on time,

within budget and as per quality guidelines laid by IBM, Loblaw and

President Choice Financial Banking (TSYS e-statement, online banking

channels like retail banking). Integrated with TSYS via MQ on the ESB

infrastructure for credit card balance, e-statement and credit card

payment history and pre-mortgage approval bridging the gap between

Business and Technology and implementing IT service management tools.

> Continuously improve existing business processes, application development

& infrastructure, technology and tools with the objective of increasing

service quality & business, response time (SLA) and reducing cost by 15%

at program level. Direct, Mentor, Coach, Track, Lead, Monitor, Plan, Cost

and Schedule deliverables as per client's agreement and approval using

RUP/UML, Agile methodology and implementing Agile IT Governance.

> Accountable for ensuring business needs and outcomes of project delivery

are achieved as per the created business case and responsible for managing

multiple portfolios/projects by providing solutions for the business needs

of Executives, as well as, complex Enterprise-wide initiatives/programs

that span business like President Choice Financial Banking and Loblaw

Supply chain.

> Negotiate with the business partner, various vendors and clients for the

project plan for major applications development, workflow, data warehouse,

BI-reporting and infrastructure projects of a complex nature involving

multiple systems crossing multiple services with multiple dependencies

under the global delivery model(onsite offshore model) with $20 million

budget and with 65+ resources.

> Developed, Enhanced and Implemented their current business requirement

(Financial Services & ERP/SAP - Supply Chain Management) as new stores and

distribution centre are being established, upgrading webshpere & oracle

servers and using Oracle, Hyperion, PeopleSoft, SAP, customized Financial

tools/templates, JAVA, J2EE, Oracle, IBM Webshpere Application Server,

Mainframes, IBM Webshpere MQ Messaging, SOA, TSYS, Enterprise Service Bus

(ESB) Architecture (Service Oriented Middleware).

Employer: CGI Dec'08

- Jul'10

Senior Project Manager

> Ensuring delivery of application end-to-end services to customers like

Manulife Financials( Life and P&C), Aviva (Large Infrastructure BI

projects including data warehouse implementation with BI-reporting),TD

Bank (Wealth Core Platform, Commercial Banking, Cash Management),

Economical Insurance(P&C and fleet management) & Foresters Insurance(large

Infrastructure projects with change management).

> Initiatives as required besides ensuring work & business processes meet

audit and budget requirements including written authorization of work,

project management procedures, reporting and professional services

invoicing et all (IT Governance), growing the business and bridging the

gap between Business and Technology.

> Leading and directing the team in developing product for the P&C and

Fleet Management. The product was developed within 8 months from gathering

business requirements from various sources including Economical Insurance

at a cost of CAD$ 1 million with 10-12 people. This was an end to end

product development and was implemented at various client sites.

> Single handily initiated, designed and executed Project Management

offering as a service to be offered to all CGI clients by producing

artefacts, process, procedures, templates, ITSM tool like HP-PPM for all

Project Managers and at the same time introducing new business service.

> Review existing processes, technology and tools with the objective of

increasing service quality, response time and reducing cost by 10%. Track,

Lead, Direct, Monitor, Plan, Cost and Schedule deliverables as per client

agreement and approval using UML & Agile Methodology. Increased the

business by CAD$ 4 million doing technical pre sales for in house

developed product.

> Delivered multiple projects for Manulife Financials (P&C) with budget of

$ 2 million, 18 team members for four months where the client wanted to

migrate from legacy to Java, J2ee and with enhancement to their business

requirement and Service Oriented Middleware and using Oracle, Mainframe,

.NET, PeopleSoft, customized Financial tools/templates, JAVA, J2EE,

Oracle, IBM Webshpere Application Server, IBM Webshpere MQ Messaging, SOA,

Enterprise Service Bus (ESB) Architecture (Service Oriented Middleware).

Employer: Epoch Technologies

Jan'08 - Oct'08

Senior Director - Projects (Contract)

> Designing and implementing Agile process related to program/project

management in line with ISO and SEI CMMI processes along with PMI Based

Software Development Life Cycle for Online Channels/Portal - Content

Management System (CMS) product development along with shopping.

Connecting to banks for using their payment gateway to process any online

shopping payments using Agile methodology (Scrum).

> Enhanced, developed, delivered and successfully Implemented Content

Management System for clients like Reliance ADA, ShoppetillUdrop.com, Mid-

day.com & Rediff.com with budget ranging from $ 500,000 - $ 4 million with

8 - 20 resources with an average of four months implementation cycle per

account.

> Heading, directing, designing, developing and delivering new systems &

applications for dramatic improvements in the IT related

operations/projects for Online Portal business and by upgrading the

current infrastructure to accommodate business growth.

> Responsible for Business Strategic Planning & Management along with

acquiring new business with 80% success rate. Actively involved in

decision making functions with the Executive Management and growing the

company by 20% in profit and business by 100%.

Employer: Hexaware Technologies Limited

Jan'05 - Dec'07

Senior Program Manager (working onsite in USA, Canada, UK and India)

> Responsible for production line, project/program/application development

management entailing supervision of all the financial aspects of

project/program along with customer satisfaction, customer support, change

management, complaints handling, BSS, OSS, BI implementation, data

warehouse, workflow, data marts and monitoring for Financial Institution

and Banks (Commercial Banking & Cash Management) using SAS.

> Significantly engaged in client relationship management for Fortune 1000

overseas clients based in North America (Unisys USA, Ernst&Young USA,

ICICI Bank, Wells Fargo USA), Europe (Ernst & Young, UK), MEA and India

(SAS India, ICICI Bank, UTI Bank, HDFC Bank)

> Implementing various SAS products like SAS Information Map Studio 3.1,

SAS Management Console 9.1, SAS Campaign Management Studio (CI), SAS

Interactive Management, SAS Ops Risk, Data Quality at various client

sites.

> Actively involved in technical pre-sales and distinctively secured

multiple projects of over 50-5000 person months worth US$ 3 million - US$

25 million with successful project execution, technical pre-sales,

building client relationship and bridging the gap between Business and

Technology.

> Directing, developing, delivering and managing a team of 130 hardcore

technical resources and assisting the Project Managers in estimation and

management of a multi-million dollar contract for multi years for a

Fortune 1000 company from different locations across the globe and

executing project under UML & Agile methodology on various Mainframes,

.NET, Java technologies.

Employer: BlueStar Infotech Limited

Dec'03 - Dec'04

Senior Director - Projects (working onsite in USA and India)

> Accountable for defining Businness/technologies, application development,

change management and MIS reporting for various projects complying with

client requirements and heading J2ee/oracle projects for Capital Markets

like Swaps, Forex.

> Gained comprehensive exposure in dealing with high profile clients from

CEOs, COOs, VPs along with overseas clients across Europe and North

America.

> Played an imperative role in technical pre-sales, delivering multiple

projects of over 50-400 person months worth US$ 100,000 - US$ 3 million.

> Managing and directing a team of 45 hardcore technical resources and

assisting the Project Managers in estimation of new projects and project

management under UML & Agile methodology (XP).

> Successfully presented, managed, developed, delivered & implemented

numerous leading-edge product development projects for a variety of

enterprises solution and increasing project profits by 15% using Extreme

Programming (Agile).

Previous Employment History

Company Name Designation Tenure

RBC Royal Bank of Canada Project Manager Apr'02-

Nov'03

Birla Technologies Limited Senior Program Manager

Mar'01-Mar'02

Infopro India Private Limited Senior Director - Projects

Mar'00 - Feb'01

International Turnkey Systems Project Manager

Jul'97 - Feb'00

Digitec & Gremlin Systems Co-Founder May'93

- Jul'97

Qualifications

Master's Degree in Business Administration (MBA - IT & Finance)

Louisiana, USA (Integrated with BBA)

1992

Diploma in Computer Science (DCS)

Datapro Institute of Technology, Bombay

1991

IT Skills

Project Management Tools: Microsoft Project, Microsoft Office, HP

Project & Portfolio Management, Program Management,

Project Management, Project Management methodologies

(Agile, Scrum, XP, Kanban), Microsoft Project Central

Business Intelligence/Analytics SAS 9.1.3 (Base & Macros), SAS

Information Map Studio 3.1, SAS Management Console

9.1, SAS Campaign Management Studio (CI), SAS

Interactive Management, SAS Data Quality (DQ) & SAS

OpsRisk Monitor

RDBMS : Oracle, MS SQL, MySQL, Access

GUI Tools : Rally, SQL*Loader, Import/Export Manager, Oracle

Enterprise

Manager, Oracle Database Designer, Visio Pro Diagram

Designer, ER-Win

Web Designing Tools : Java Scripting, Java, JSP, J2EE (EJB), JSF,

JMS, WSDL

XML, Jbuilder, Struts, Junit, Jmeter, ASP, ASP.net,

VB, VB.net

Networking Servers : Novell Netware 2.2, 3.12, 4.0, Windows NT

4.0/2000 Advanced Server

Web / Application Servers: IIS, Java Web Server, BEA Weblogic, IBM

Websphere, SOA suite, WLI,

Oracle 9i servers, Oracle Service Bus (OSB), TSYS, MS

Exchange, Crystal Reports Server, Unix Server, Linux

Server, Apache Server

TraininGS, Workshops & CERTIFICATIONS

. "Internet Business Analysis Tool Workshop", Canada.

. "ITIL Foundation V3", Canada

. "Project Management Training & PMP" from PMI, USA.

. "Agile Project Management & Kanban", Canada

. "Certified Scrum Master (CSM) & Certified OpenAgile", Canada

. "OOAD with Rational Rose from Rational Software", USA.

. "Oracle Certified Professionals Program (OCP) - Database Administrator (V

8.0)", USA.

. "Certified Software Quality Assurance and Testing (CSQA)", UK.

. "ISO 9000 Certified Software Quality Auditor", Norway.

. SAS Information Map Studio 3.1, SAS Management Console 9.1, SAS Campaign

Management Studio (CI), SAS Interactive Management, SAS Ops Risk",

India.

. "Business Continuity Management (BCMI)", India

Other Information

. Member - Project Management Institute (PMI), USA, 2001 - Present.

. Chair person (2006, 2007 & 2008) for the Election Nominating Committee

for PMI, Mumbai chapter, India

. Member of mentorship program for Indian Institute of Management (IIM) -

Calcutta & Humber College - Toronto.

. Onsite projects in countries like Canada, U.S.A, UK, Cyprus and India.

. Offsite projects for Canada, Netherlands, U.S.A, UK, Spain, Germany,

Italy, France, MEA, Greece, UK, Malaysia, Singapore, Hong Kong and

Australia.

Contact this candidate