Joan Rose Durand

**** ******* ******** *****

Frederick, Maryland 21702

Mobile: 240-***-****

Home: 301-***-****

accllt@r.postjobfree.com

OBJECTIVE: Seeking administrative assistance/data entry position utilizing

my extensive

administrative and customer skills and experiences.

SUMMARY: Over fourteen years' experience in administrative assistance and

ten years in data

entry as well as seven years in customer's services.

WORK EXPERIENCE

Employer Name: The Frederick News-Post March

2013-Present

Frederick, Maryland

Job Title: Distribution Inserter:

. Feeds inserts packages into the machines(s)

. Jogs inserts and feeds the hoppers

. Manually removes jammed inserts from the hoppers as necessary and

restarts the machine

. Keep accurate counts of papers, read and complete simple reports

and job tickets, as well as track and retrieve inventory

. Stack papers and bundles off the press or inserter

Employer Name: Employment Plus

March 2013- Present

Thurmont, Maryland

Job Title: Mail Room Clerk:

. Receives, prepares acknowledges and controls (e.g., registered,

certified, overnight, etc.) sorts, batches and records mail

. Maintains inventory receipt documentation in date order to ensure

information is organized

. Performs out-going mail functions

. Keeps accurate account of all mail

. Assemble, bag and tag the mail to be delivered to the Post Office

. Scanning equipment insure data is entered

Employer Name: Spherion

August-2013- December 2013

Frederick, Maryland

Job Title: Data Entry:

. Reviewed new rental contracts to ensure that all information was

load into the system accurately

. Verified customer credit card on file and made correction when

needed

. Verified that both the charge monthly payments and the charged

past due payments were set according to what the customer signed

for on the contract

. Made necessary correction to name address and phone numbers

Employer Name: Zhest Dry Cleaning June

2005 - September 2012 Hagerstown, Maryland

Title: Manager:

. Managed and directed the whole plant's operations.

. Responding to written and telephone inquiries from customers.

. Hired, supervised and trained new employees.

. Took care of all administrative duties.

. Greeted customers.

. Responded to emails from creditors and customers

Employer Name: The Ballenger Group February 2000 -

May 2005

Frederick, Maryland

Title: Data Entry Specialist

. Maintained accounts, making proper adjustments to accepted and

denied proposals.

. Entered and Verified customers information

. Transmitted completed files to appropriate personnel for document

scanning.

. Prepared written notification to consumers requesting additional

information, when information was missing or invalid information

was provided by the creditor.

. Answered incoming creditor and attorney telephone inquiries.

. Entered creditor and budgetary information into the creditors'

database.

. Responded to emails from creditor and customers

Employer Name: Food and Drug Administration

March 1999-February 2000

Title: Records Management Technician:

. Entered consumer information into FDA database.

. Sorted, distributed and logged all incoming and outgoing mail.

. Trained new incoming administrative staff employees.

. Participated in staff meetings concerning administrative and

clerical staff.

. Answered telephones and directed calls to the appropriate

personnel.

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