DORA B. LEWIS

**** *. *** ****** **. Apt. *

Wichita, KS. 67210

Phone: 862-***-**** or 316-***-****

Email: accla8@r.postjobfree.com

MANAGEMENT – OPERATION/ACCOUNTS/PEOPLE

Top-performing, solutions-driven professional with 20+ years of experience leading organization through start-ups, change,

turnaround and accelerated growth. Personally credited with driving significant gains in revenues and bottom-line profits

through strategic merchandising and business development techniques. This was accomplished through leadership as well as

employee development. An engaging, professional communicator with the ability to put others at ease, quickly building

relationships based on mutual trust and benefit. Combine cross-functional expertise and experience in different arenas which

displays my over-all experience.

AREAS OF EXPERTISE

• Project Management Troubleshooting Needs Assessment

• Persuasive Communications Process Optimization Maintenance Management

• Vendor Negotiations Enforced Compliance Cost Reduction Strategies

• Inventory Management Employee Retention Customer Service and Retention

• Marketing Strategies Sales Analysis High-Impact Presentation

• Closing Skills/Employee Buy-In Building Relationships Time Management

• Report Management Scheduling/Payroll Task/Productivity Management

PROFESSIONAL EXPERIENCE

DBL INC. HBB - Nationwide – 2012-Present

Entrepreneur Virtual Project Management

Work independently with other entrepreneurs and organizations who can’t afford a full-time employee. This demographic

requires assistant for special projects, proposals, customer escalations, research, and etc. I’ve gone to several virtual assistant

websites and solicited clientele and I work on as needed basis. Responsibilities include managing day-to-day administrative

operations. Daily I demonstrate discipline through responding promptly to all clients, meeting turn-around times, utilizing time

management skills and meeting the demands of the client. Technically I utilized internet, Microsoft Office, Exchange, Docu-sign

and Share files.

COMCAST BUSINESS – Horsham, PA – 2011-2012

Business Account Manager

Accountable for acquiring new business from small businesses in assigned territory. Demonstrated knowledge of the latest

Comcast products and services while utilizing a consultative approach. Stayed abreast of latest technology, competition and sales

trends in order to best position Comcast products and services. My team was instrumental in generating large percentages of the

revenue in business services nationwide. Our team was the innovator in developing strategies, processes and procedures.

Operationally we implemented Sales force and maximized its usage then trained other teams in different regions in order to

generate higher revenue and created great efficiency within the organization. Exceeded management expectations by reaching

sales of more the 10k per month. I demonstrated strong customer relation and negotiation skills with new prospects and existing

clients in order to exceed management’s goals. Manage day-to-day administrative operations of all databases and systems.

Technically I utilized all in-house systems, Sales force, Microsoft Outlook, and Microsoft Office.

DORA B. LEWIS – Page 2

Excel, and Word and operated two computer systems simultaneously as well as all office equipment. My monthly

goals were exceeded which I was awarded substantial commission, bonuses and prizes.

WALMART – Wichita, KS, Kearny, NJ and Union, NJ – 2008-2010

Front End Manager – 08/08-01/09

Backroom Inventory Manager and Overnight Manager- 01/09-08/10

Manage a supervisory team in regards to workflow allocation using automated task manager, performance appraisals,

training/coaching, and development. Coordinated the daily operational objectives of performing each department functions in

order to properly repair store from daily traffic and prepare for the next day. Manage daily administrative operations which

included supervision/management of support manager as well as associates. Utilize task manager to monitor efficiency of

productivity which ensured completion of daily cycles. Conducted performance evaluations, coordinated, scheduled interviews

and participated in interviewing/hiring of staff to ensure an effective workflow. Resolved customer and associates challenges

through proactive investigation of issues in a liaison role; supported/department managers including Store Managers.

Participated in the implementation of the new Inventory Management System pilot project launch then moved to New Jersey to

train other stores which included all management in each store. Oversee special projects, daily projects as assigned; compiled

and prepared daily/monthly reports pertaining to inventory, scheduling/time and sales. Utilized various technology as well as

management skills in order to meet daily cycle objective and developed all management in developing their associates so we can

operate an 80-100 million dollar organization efficiently.

T-MOBILE – Wichita, KS 2005-2008

Customer Loyalty Specialist

Provided value-added service in the process of repairing and nurturing relationships by convincing customers to shift enticements

from competitors through unparalleled customer service and creative promotions. Rebuilt all damaged relationships with all

clients ranging from resident, commercial and VIP clients; this was completed by utilizing companies policies/procedures, in-

house technology and utilizing persuasive communication skill set which led to resolving the issue. Once relationship was rebuilt

then I exceeded monthly goals by generating revenue by closing new contracts which retained the client and secured residual

income. Coached and developed new associates while practicing team building skills.

Communities United Credit Union – Collection Manager Wichita, KS 2003-2004

AIG – Account Executive Wichita, KS 2003-2003

EDUCATION

Bachelor of Science in Business Management, BAKER’S UNIVERSITY, Wichita, Kansas-2007

Associates in General Studies, FRIEND’S UNIVERSITY, Wichita, Kansas-2000

Certification in State of Texas in Administrative Assistants, DELTA CAREER INSTITUTE, Beaumont, TX-1991

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