JGT. PRISCILLA BASILEA

Phone: +919*********

E-mail: accl3k@r.postjobfree.com

Summary:

Excellent experience of 10+ yrs in the fields of Telecommunications and IT,

with hands on experience in Telecom Network Management Systems, Switching &

VOIP systems. Good understanding of various protocols SS7, SIP, ISUP. Good

experience handling support team.

Systems worked on:

PTT (Push to Talk) products such as PTT server (XPS) and PTT PC clients

(XPD, XPDA) and PTT mobile clients (XPC & XPW)

Nokia NMS2000, MSC/VLR, HLR, BSC

Lucent 5ESS Switch/ECP & OMP

Fortigate UTM

Operating Systems Known: UNIX, Linux, Windows

Protocols: SS7, SIP, ISUP

Projects Worked On:

FORTINET Inc. September 2012-

April 2013

Role: Professional Services Manager

- Extensive Analysis of the tickets raised by partners and customers and

suggest means to improve partner performance.

- Organize Fortinet certification Technical training for the partners

and customer in various cities of India.

- Goto market with Fortinet Professional services which cater to

specific network service requests from customers.

- Planning and execution of professional services.

- Coordinate with all the Regional teams (Delhi, Mumbai, Chennai and

Bangalore) to organize technical trainings & execute PS services.

- Interact with distributors, partners, EMEA & APAC teams for successful

quality work execution.

Sonim Technologies Inc., Bangalore April 2005 - March

2009

Role: Implementation/Support Manager

- Managed a team of 6 to provide 24/7 customer support & resolution

within the pre-defined SLA.

- Taken lead for deployment of PTT solution at customer's site.

- Assured the availability of PTT (push-to-talk) service for 99.5%.

- Good understanding of VOIP protocols and in-depth knowledge of SIP

Call flow like REGISTER, PUBLISH, SUBSCRIBE, NOTIFY, ACK, BYE, CANCEL

etc.

- In-depth troubleshooting when SIP calls don't mature, Identify

Presence issues, XML document handling etc.

- Carried out Implementation & Upgrade of PTT servers for various

clients in Netherlands, UK and South Africa.

- Interacted with Engineering/Development and QA teams for reviewing

product requirements and attended review meetings before the SW is

released.

- Used Network tools like Ethereal to identify network related issues

- Analyzed the SIP logs to identify the cause of failures and escalate

to development team for bug fixing if needed.

- Coordinated IOP of Sonim PTT solution with 3rd party servers/client

such as Nokia Siemens Network.

- Provided End to End Technical support to customers on different PTT

products such as XPS, XPC, XPA, XPDA, and XPW.

- Maintained & monitored the Linux servers hosted in 3 DCs across the

world where the PTT application servers were installed.

- Co-ordinated with the datacenters in UK & US, where the servers are

hosted, in case of failure.

- Direct customer ( Europe & US ) interaction to resolve their issues

real time and also support through an online tracking tool called

Rightnow tool

Environment : Linux, Windows

Reliance Infocomm Ltd, Chennai June 2003 - April

2005

Role: Performance Engineer

- Network congestion study and formulation of de-congestion measures

- Statistical study and projection of future Network traffic trends and

infrastructure

requirements

- Maintain up-to-date DFI database for all Chennai MSCs

- Good co-ordination work with EWC,Mumbai to get MSC WOs on time and

with minimal discrepancies in DFI assignments

- Identify E1s for SM load balancing to avoid overloading of SMs

- Carried out E1 augmentations

- Growing cellsites in 5Ess forms for integrating cell sites to the MSC

- Insertion of TGs in TGCOMP in 5ESS

- Regular Back-ups of 5ESS,ECP & OMP

- Comprehensive knowledge in using the Netrac tool to generate reports

- Customer complaints resolution

Equipment used: Lucent 5ESS, ECP & OMP

Wireless Facilities Inc., California, USA October 2001

- August 2002

Role: Telecom Engineer

- Used SQL scripting to generate performance data from Nokia NMS2000.

- Developed comprehensive knowledge on BSS Network Doctor Tool.

- Generated daily KPI reports.

- Studied and resolved adjacency discrepancies and missing neighbors in

network.

- Created adjacencies and deleted improperly defined neighbors in

network through Nokia NMS2000.

- Downloaded new frequency plan for entire Detroit (Michigan) AT&T

network, consisting of eight BSCs.

- Fined tuned the network by modifying RNW, Handover and power control

parameters through Nokia NMS2000.

- Downloaded planned parameter set from Nokia NMS2000 to network.

- Expertise in performing RF changes through Nokia NMS2000 applications

and MML commands.

- Used TEMS investigation tool to collected RF data and processed drive

test data by means of TEMS DESKCAT.

Test tools used: Nokia NMS 2000, TEMS Investigation tool and TEMS DeskCAT

BPO Systems Inc., SanFrancisco, USA March 2001 -

October 2001

- Underwent training on SONET Transport systems.

BPL Cellular Limited, India September 1996 - Feb

2001

Title: Deputy Manager (NMS) - Network Management Systems

- Network congestion study and formulation of de-congestion measures

- Planning of capacity enhancements of the Network.

- Statistical study and projection of future Network traffic trends and

requirements.

- SQL scripting for generation of reports on performance, congestion and

occupancy of different Network elements.

- Network parameter modifications and downloading of a planned parameter

set to different

Network elements from Nokia NMS.

- Launching measurements and observations on BSS performance

- Fault Management by remotely logging into Nokia BSCs

- Perform software upgrades in the Nokia BSC

- Run diagnostic tests on the Nokia BSC as a preventive maintenance

- Troubleshoot Network problems and take periodic backup of Nokia BSC

software package

- Integration of new BTSs to the BSC

- Data inputs to RF & Network Planning Team

- Operation and Maintenance of all NMS LAN elements like OMC-Front End,

HP servers,

Xterms and PCs; Basic Administration of HP-UNIX and ORACLE DB;

Liasioning with system

vendors and service centers.

- Implementation of Change deliveries and software patches for Nokia NMS

and HP servers

- Active participation in T10 software upgrade of Nokia NMS 2000.

- Total Network Management by monitoring the network as per the TMN

norms.

- Performance Analysis of the GSM network by monitoring the critical

parameters and

taking corrective actions.

- Daily NMS online backups,regular OS and database backups were taken.

- Checked system log files to debug failures, configured cron jobs and

monitored status of UNIX process.

- Monitored UNIX file system fill-up level and took corrective actions.

Environment: UNIX and Oracle Database

Equipment used: Nokia NMS2000, Nokia BSC, HP servers

Cross-Functional activities with Mobile Switching Center (MSC)

BPL Cellular Limited, India

- Operation & Maintenance of GSM MSC/VLR, HLR of Nokia DX-200 Switching

platform.

- Maintenance of PCM streams and co-ordination with DoT regarding stream

up-keepment.

- Preventive maintenance of GSM MSC/VLR, HLR of Nokia DX-200 Switching

platform by

running diagnostic tests, taking back-ups and trouble-shooting of

alarms at the initial

phase itself.

- Subscriber Management which involves the creation and deletion of

subscribers and

Provision of various value added services and bearer services.

- Observation of failed calls and providing solutions to reduce the

count of failed calls.

- Carried out analysis and interpretation of traffic measurement results

and measures taken

to reduce the number of failed calls

Environment: DX 200

Equipment used: Nokia MSC/VLR, HLR

Tools: SS7 Protocol Analyzer - Net Hawk

Education:

BE (Electronics and Communication Engineering) - Bharathiar University,

Coimbatore. 1992-1996

Technology and Systems Training Attended:

Nokia Dx200 O&M course from Nokia

Nokia NMS Application course from Nokia

Nokia NMS Administration course from Nokia

Nokia DX200 Base station Sub-System course from Nokia

HP-UNIX System Administration course from Micro Academy, Bangalore.

. Certified course on UNIX & C

. FCNSA & FCNSP

Contact this candidate