JGT. PRISCILLA BASILEA
Phone: +919*********
E-mail: accl3k@r.postjobfree.com
Summary:
Excellent experience of 10+ yrs in the fields of Telecommunications and IT,
with hands on experience in Telecom Network Management Systems, Switching &
VOIP systems. Good understanding of various protocols SS7, SIP, ISUP. Good
experience handling support team.
Systems worked on:
PTT (Push to Talk) products such as PTT server (XPS) and PTT PC clients
(XPD, XPDA) and PTT mobile clients (XPC & XPW)
Nokia NMS2000, MSC/VLR, HLR, BSC
Lucent 5ESS Switch/ECP & OMP
Fortigate UTM
Operating Systems Known: UNIX, Linux, Windows
Protocols: SS7, SIP, ISUP
Projects Worked On:
FORTINET Inc. September 2012-
April 2013
Role: Professional Services Manager
- Extensive Analysis of the tickets raised by partners and customers and
suggest means to improve partner performance.
- Organize Fortinet certification Technical training for the partners
and customer in various cities of India.
- Goto market with Fortinet Professional services which cater to
specific network service requests from customers.
- Planning and execution of professional services.
- Coordinate with all the Regional teams (Delhi, Mumbai, Chennai and
Bangalore) to organize technical trainings & execute PS services.
- Interact with distributors, partners, EMEA & APAC teams for successful
quality work execution.
Sonim Technologies Inc., Bangalore April 2005 - March
2009
Role: Implementation/Support Manager
- Managed a team of 6 to provide 24/7 customer support & resolution
within the pre-defined SLA.
- Taken lead for deployment of PTT solution at customer's site.
- Assured the availability of PTT (push-to-talk) service for 99.5%.
- Good understanding of VOIP protocols and in-depth knowledge of SIP
Call flow like REGISTER, PUBLISH, SUBSCRIBE, NOTIFY, ACK, BYE, CANCEL
etc.
- In-depth troubleshooting when SIP calls don't mature, Identify
Presence issues, XML document handling etc.
- Carried out Implementation & Upgrade of PTT servers for various
clients in Netherlands, UK and South Africa.
- Interacted with Engineering/Development and QA teams for reviewing
product requirements and attended review meetings before the SW is
released.
- Used Network tools like Ethereal to identify network related issues
- Analyzed the SIP logs to identify the cause of failures and escalate
to development team for bug fixing if needed.
- Coordinated IOP of Sonim PTT solution with 3rd party servers/client
such as Nokia Siemens Network.
- Provided End to End Technical support to customers on different PTT
products such as XPS, XPC, XPA, XPDA, and XPW.
- Maintained & monitored the Linux servers hosted in 3 DCs across the
world where the PTT application servers were installed.
- Co-ordinated with the datacenters in UK & US, where the servers are
hosted, in case of failure.
- Direct customer ( Europe & US ) interaction to resolve their issues
real time and also support through an online tracking tool called
Rightnow tool
Environment : Linux, Windows
Reliance Infocomm Ltd, Chennai June 2003 - April
2005
Role: Performance Engineer
- Network congestion study and formulation of de-congestion measures
- Statistical study and projection of future Network traffic trends and
infrastructure
requirements
- Maintain up-to-date DFI database for all Chennai MSCs
- Good co-ordination work with EWC,Mumbai to get MSC WOs on time and
with minimal discrepancies in DFI assignments
- Identify E1s for SM load balancing to avoid overloading of SMs
- Carried out E1 augmentations
- Growing cellsites in 5Ess forms for integrating cell sites to the MSC
- Insertion of TGs in TGCOMP in 5ESS
- Regular Back-ups of 5ESS,ECP & OMP
- Comprehensive knowledge in using the Netrac tool to generate reports
- Customer complaints resolution
Equipment used: Lucent 5ESS, ECP & OMP
Wireless Facilities Inc., California, USA October 2001
- August 2002
Role: Telecom Engineer
- Used SQL scripting to generate performance data from Nokia NMS2000.
- Developed comprehensive knowledge on BSS Network Doctor Tool.
- Generated daily KPI reports.
- Studied and resolved adjacency discrepancies and missing neighbors in
network.
- Created adjacencies and deleted improperly defined neighbors in
network through Nokia NMS2000.
- Downloaded new frequency plan for entire Detroit (Michigan) AT&T
network, consisting of eight BSCs.
- Fined tuned the network by modifying RNW, Handover and power control
parameters through Nokia NMS2000.
- Downloaded planned parameter set from Nokia NMS2000 to network.
- Expertise in performing RF changes through Nokia NMS2000 applications
and MML commands.
- Used TEMS investigation tool to collected RF data and processed drive
test data by means of TEMS DESKCAT.
Test tools used: Nokia NMS 2000, TEMS Investigation tool and TEMS DeskCAT
BPO Systems Inc., SanFrancisco, USA March 2001 -
October 2001
- Underwent training on SONET Transport systems.
BPL Cellular Limited, India September 1996 - Feb
2001
Title: Deputy Manager (NMS) - Network Management Systems
- Network congestion study and formulation of de-congestion measures
- Planning of capacity enhancements of the Network.
- Statistical study and projection of future Network traffic trends and
requirements.
- SQL scripting for generation of reports on performance, congestion and
occupancy of different Network elements.
- Network parameter modifications and downloading of a planned parameter
set to different
Network elements from Nokia NMS.
- Launching measurements and observations on BSS performance
- Fault Management by remotely logging into Nokia BSCs
- Perform software upgrades in the Nokia BSC
- Run diagnostic tests on the Nokia BSC as a preventive maintenance
- Troubleshoot Network problems and take periodic backup of Nokia BSC
software package
- Integration of new BTSs to the BSC
- Data inputs to RF & Network Planning Team
- Operation and Maintenance of all NMS LAN elements like OMC-Front End,
HP servers,
Xterms and PCs; Basic Administration of HP-UNIX and ORACLE DB;
Liasioning with system
vendors and service centers.
- Implementation of Change deliveries and software patches for Nokia NMS
and HP servers
- Active participation in T10 software upgrade of Nokia NMS 2000.
- Total Network Management by monitoring the network as per the TMN
norms.
- Performance Analysis of the GSM network by monitoring the critical
parameters and
taking corrective actions.
- Daily NMS online backups,regular OS and database backups were taken.
- Checked system log files to debug failures, configured cron jobs and
monitored status of UNIX process.
- Monitored UNIX file system fill-up level and took corrective actions.
Environment: UNIX and Oracle Database
Equipment used: Nokia NMS2000, Nokia BSC, HP servers
Cross-Functional activities with Mobile Switching Center (MSC)
BPL Cellular Limited, India
- Operation & Maintenance of GSM MSC/VLR, HLR of Nokia DX-200 Switching
platform.
- Maintenance of PCM streams and co-ordination with DoT regarding stream
up-keepment.
- Preventive maintenance of GSM MSC/VLR, HLR of Nokia DX-200 Switching
platform by
running diagnostic tests, taking back-ups and trouble-shooting of
alarms at the initial
phase itself.
- Subscriber Management which involves the creation and deletion of
subscribers and
Provision of various value added services and bearer services.
- Observation of failed calls and providing solutions to reduce the
count of failed calls.
- Carried out analysis and interpretation of traffic measurement results
and measures taken
to reduce the number of failed calls
Environment: DX 200
Equipment used: Nokia MSC/VLR, HLR
Tools: SS7 Protocol Analyzer - Net Hawk
Education:
BE (Electronics and Communication Engineering) - Bharathiar University,
Coimbatore. 1992-1996
Technology and Systems Training Attended:
Nokia Dx200 O&M course from Nokia
Nokia NMS Application course from Nokia
Nokia NMS Administration course from Nokia
Nokia DX200 Base station Sub-System course from Nokia
HP-UNIX System Administration course from Micro Academy, Bangalore.
. Certified course on UNIX & C
. FCNSA & FCNSP