Tyler A. Essman

**** *. ****** **. ******: Home-913-***-****,

Olathe, KS 66061 Cell-913-***-****

E-Mail: accl1k@r.postjobfree.com

Professional Experience

UPS Nov. 2013-

Jan. 2014

Loader/Unloader

. Load and unload UPS packages of all varieties for their transport to

other hubs or distribution centers

Olathe Toyota and Scion-Olathe, KS

March 2013-Oct. 2013

Sales Consultant

. Consult with prospective customers about our inventory of vehicles

. Answer sales calls and set appointments for possible clients to come

to the dealership and test-drive, have their vehicle appraised, and/or

receive a quote on what a new vehicle may cost to them

. Try to sell potential clients to the benefits of purchasing one of our

vehicles

. Process the paperwork for the sale of a vehicle, transfer of a title,

and financing terms agreed upon by the dealership and customer

Farmers Insurance - Olathe, KS

Sept. 2012-March 2013

Service Advocate

. Field phone calls from Farmers agents regarding their clients' auto,

home, and life policies, e.g. discount eligibility, premium

adjustments/overrides, policy guidelines, billing options and pay-plan

arrangements, private policy updates or modifications, etc.

. Provide company clients with a thorough understanding of their

personal policy details via email or over the phone when these clients

needed assistance and his or her agent was not available

. Mail and/or email agents and clients copies of policy documentation

such as personal insurance ID cards, required government filings,

insurance election agreements, memorandums of insurance, annual

mileage forms, etc.

. On a daily basis would issue, cancel, and reinstate auto, home, and

life policies after review of the properly provided documentation and

confirmation of payment received when necessary

The Overland Park Marriott - Overland Park, KS

May 2012-Sept. 2012

Front Desk/Guest Services Associate

. Check-in and check-out guests at the front desk

. Place room-service orders and wake-up calls for guests within the

hotel

. Provide customers with information regarding the amenities within the

hotel and of the surrounding area to ensure their stay is as

comfortable as possible

. Field phone calls from outside the hotel regarding potential guest

inquiries of reservation availability

. Answer general questions from guests about the hotel property, their

specific reservations, room types, and hotel procedures on a daily

basis

PepsiCo (formerly PepsiAmericas) - Olathe, KS

Jan. 2008-March 2011

Marketing Equipment/Vending Support-Olathe, KS, St. Joseph and Sedalia, MO

Worked successfully within a departmental team to generate customer loyalty

and revenue through our vending units and capabilities. Oversaw inventory

management, repair, and operation of units.

. Personally responsible for monitoring 20+ service technicians

throughout the Kansas City Metro area to ensure their service and

maintenance calls met all contractual requirements

. Daily monitoring of vending machines, coolers, and fountain units for

location change and maintenance

. Maintain centralized, current and accessible records of all equipment

units

. Thorough knowledge of KRONOS timekeeping system (required to enter all

installers' work time and job-site activity)

Merchandiser (Jan.-Dec. 2008)-Liberty and Lee's Summit, MO and Lawrence, KS

geographic territories

Primary duty was to work with on-location store managers to create the most

aesthetically pleasing way to present Pepsi products that would reflect

highly on both their specific location and Pepsi as a whole.

. Created easily accessible promotional displays and maintained

inventory product

. Ensured there were no safety hazards

. Communicated consistently with on-site managers to guarantee their

product needs were being met

. Operation of forklifts when necessary

THE HOME DEPOT- Lawrence, KS June

2005-June 2007

Kitchen and Bath Department/Flooring Department Associate

Cross-trained in each department, and as such was fully capable to provide

the customer service expected in each department. Customer service was

first and foremost by accurately assessing the needs of each customer.

. Special ordered consumer goods such as faucets, home appliances, high-

end flooring, and custom window treatments

. Provided customers with flooring estimates

. Dealt with customer concerns as needed

. Provided a safe and hazard free work area in compliance with company

initiatives

. Certified on forklift and order picker machinery

The Kansas Machine Shed- Olathe, KS

Summer 2004-Summer 2006

Server/Waiter

Served food and beverages to customers in a clean, healthy, and satisfying

environment.

. Often hosted, sat, and served large parties of up to 30 customers

. Provided proficient customer service, including addressing customer

complaints and concerns as satisfactorily as possible for both the

customer and the restaurant

. Maintained a clean and clutter-free work area

TECHNICAL SKILLS

Proficient in Microsoft Office 2007/PowerPoint/Excel/Word, PeopleSoft,

KRONOS Timekeeping system; 60 wpm.

EDUCATION

Pursuing BA in Psychology (2.5 years completed)-University of Kansas,

Lawrence, KS

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