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Customer Service Sales

Location:
Chicago, IL
Posted:
February 08, 2014

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Resume:

Leslie Mason

Citizenship :United States Citizen Date of birth : 12 Jan. 1992

Contact

Tel : 773-***-****

e-mail : acckvc@r.postjobfree.com

Address

***** ***** *****, *******, **. 60617

Profile

Objective To find a challenging career in an esteemed organization so that I may grow

professionally, while earning a good reputation amongst my peers. I am seeking a

position that will utilize my skills and expertise while offering the chance for

advancement.

Availability Open availability everyday of the week.

Key Skills

My key skills include but are not excluded to interpersonal and communication. The ability to multi task.

Great team player. Excellent customer service skills. Great planning and organization skills. I also have

very proficient computer and clerical skills. In addition to, cashier skills with skills in retail and. receptionist

skills. Team player and ability to work independently. Highly detail-oriented, organized and able to establish

priorities. Ability to type 50 wpm.

Education

2012 to 2015 Bachelor of Science in Education and/ Elementary Teacher Education ( May 2015)

SCHOOL NAME, Chicago State University, Chicago, Illinois

2010 to 2014 Bachelor of Arts and Sciences (Did Not Complete)

SCHOOL NAME, Ferris State University, Big Rapids, Michigan

2006 to 2010 High School diploma (June 2010)

SCHOOL NAME, Hyde Park Career Academy, Chicago, Illinois

Work Experience

Ameristar Hotel and Casino Part-time

Cage Cashier August 2013 to Present

Organize, sort, combine and verify all data.

Maintain and manage all inventories when needed.

Answer phone calls and emails.

Promote great guest service and greet all guests.

Promote all promotions and deals.

Operate assigned bank or window according to procedure.

Verifies previous count sheet from assigned bank or window count sheet from the Main Bank.

Counts down bank or window at the end of each shift and reconciles to the cage accountability.

Responsible for the operation of assigned bank or window according to regulations.

Ensures that contents of the banks are organized to ensure that they can be readily counted at shift

changes.

Prepares and completes all job related paperwork as approved in the Internal Control Submission.

Responsible in assisting with the NRT kiosk when needed in relation to emptying or filling the units.

Participates and attends meeting as requested.

Completes Currency Transaction Reports as required by law.

Ashes Salon and Spa, Chicago, Illinois Part-time

Receptionist/Customer Service Representative April 2012 to April 2013

Answer inbound customer phone calls, schedule appointments, provide highly detailed information on

company’s various programs and services, and get back to customers in a timely manner.

Faxing, filing, photo coping, and scanning.

Organize, sort, combine and verify all data.

Maintain and manage all inventories when needed.

Answer all phone calls and emails.

Promote great guest service and greet all guests.

Promote all promotions and deals.

Provide clerical support to customer service manager.

Speak to different clients to help with any basic questions pertaining to any services and products.

Take incoming customer satisfaction follow-up survey calls, as well as daily customer confirmation calls.

Typing letters, memos, customer correspondence.

Updating all customer information in various databases.

Up-sell the salon based products.

Target, Chicago, Illinois Part-time

Cashier/ Retail Sales Associate / Greeter May to November 2012

Services the customers by answering any questions they had about the store or locating a department.

Ring up customers merchandise and promote Target Red Cards.

Organize clothes on the rack in order by size and color.

Check the spacing between the merchandise and perform rack alignment when needed.

Collect re-shop and distribute it to the designated location.

Promote great customer service.

Ask the customers if there was any additional services they might need assistance with it.

Recommended merchandise based on individual requirements.

Advised customers on utilization and care of merchandise.

Provided advice to clients regarding particular products or services.

Inform customer of deals and promotions that were offered at that time.

Explained the use and advantage of merchandise to customers.

Up-sell the promotional products.

Seasonal/Temporary/Part-time

Cristal’s Candy Store

Cashier/ Sales Associate January, 2006 to March 2013

Receive payment by cash, check, credit cards, vouchers, or automatic debits.

Issue receipts, refunds, credits, or change due to customers

Maintain clean and orderly checkout areas.

Check inventory on the merchandise.

Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash

registers, or optical price scanners.

Balancing the cash register.

Run errands for the owner.

Answer customers' questions, and provide information on procedures or policies.

Provide quality customer care.

Update merchandise pricing.

Greet customers entering establishments.

Answering any questions or concerns from customers.

Resolve customer complaints.

Sort, count, and wrap currency and coins

Stock shelves, and mark prices on shelves and items

Calculate total payments received during a time period, and reconcile this with total sales.

Compute and record totals of transactions.

Up-sell the promotional products.

Temporary

Hyde Park Career Academy

Assistant Clerk June 2006 to May, 2010

Created, mailed off and, recorded transcripts.

Sort the mail.

Assist the parents, teachers, students and staff members direct their agendas to the appropriate person.

Compute, record, and proofread data and other information, such as records or reports.

Maintain and update filing, inventory, mailing, and database systems, either manually or using a

computer.

Open, sort and route incoming mail, answer correspondence, and prepare outgoing mail.

Complete work schedules, manage calendars and arrange appointments

Count, weigh, measure, and/or organize materials.

Troubleshoot problems involving office equipment, such as computer hardware and software.

Deliver messages and run errands.

Review files, records, and other documents to obtain information to respond to requests.

Communicate with customers, employees, and other individuals to answer questions, disseminate or

explain information, take orders and address complaints.

Answer telephones, direct calls and take messages.

Operate office machines, such as photocopiers and scanners, fax machines, voice mail systems and

personal computers



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