Melissa K Smith

*** ***** ** 606-***-****

Corbin, KY 40701

m acckqz@r.postjobfree.com

Objective

To obtain a position that will enable me to use my strong organizational skills,

quality assurance background, education and ability to work well with people.

Experience

Sept 2013 - P resent Serco-na

L ondon,KY

Quality Assurance (PCC)

• Background check complete

• Pa rticipate in daily team meetings regarding the overall product for

t he facility

• Pa rticipate in daily quality assurance audits

• P rovide feedback into the development of new audits.

Dec 2010 – Sept 2013 TeleSolv Consulting,

L LC Williamsburg, KY

Quality Assurance Evaluator

• Hold government clearance

• Participate in daily team meetings regarding the overall product for the

p roject

• Participate in daily quality assurance audits of the RDF in each area of the

facility

• Assist in problem solving, team projects, and special projects as requested

• Review final digitized product for accuracy

• Provide Corrective / Preventative Actions

• Completed on line courses related to auditing and quality assurance

• Experience in the following computer programs: Word, Excel, Access, Outlook

Sept 2006 – Dec 2010 CSC / Datatrac

W illiamsburg, KY

Q uality Control Clerk

• Held government clearance

• Participated in daily and weekly team and facili ty meetings

• Reviewed final digitized product for accuracy

• Provided Corrective / Preventative Actions as feedback to other departments

• Assisted in other departments within the facility to clear up backlog

• Assisted with creating ISO work instructions and helped in maintaining ISO

certification

• Successfully completed course in In ternal Quality Auditing

• Performed In ternal Audits

• Experienced in the following computer programs : Lotus, Word, Excel

Oct 2003 – Ma rch 2006 Pearson Government

Solutions Corbin, KY

Customer Service Specialist

• Answer incoming phone calls on behalf of client; provide accurate and

appropriate information to callers.

• Correctly completed call guides; gathered and verified all required

i nformation

• Attended telephone skills and program information t raining sessions;

demonstrated mastery of subject matter within specified t imeframes

• Closely adhered to contact center scheduling, ensuring adequate telephone

coverage during contact center hours of operation

• Assisted in specialist / supervisor calls

• Exhibited professional and positive behavior towards the project and

co-workers

• Held government clearance

June 2002 – Oct 2003 VanBar

A dvertising Corbin, KY

Administrative Assistant

• Maintained the account books and corporate books for the owners multiple

businesses

• Maintained all human resources information

• Maintained accounts payable and payroll

• Coordinated writ ten correspondence and phone communications for existing

customers and potential customers by linking them with appropriate

representative

• Experienced in the following computer programs: Word, Excel

July 2000 – June 2002 Little Lambs

P reschool Corbin, KY

P reschool Teacher

• Assisted with creating crafts and learning center for 3 year old class

• Instructed preschool aged children in activities designed to p romote their

social and academic development

• Responsible for the curriculum of 3 year old class

• Maintained CPR and fi rst- aid certifications

• Participated and completed t raining courses in Christian teaching principles

• Helped maintain state certification

• Participated in weekly inspections of facility to ensure compliance with state

May 1994 – Nov 1999 Combined I nsurance

Company Corbin, KY

Sales Manager

• Manager of a team of seven insurance sales agents

• Trainer in state of Kentucky for new agents

• Successfully completed state certification of insurance sales

• Door to door insurance sales and renewal of existing premiums of insurance

i n 18 county area

• Maintained daily, weekly, monthly, semi-annually, and annual records and

reports

• Held Grand Diamond award

• Participated in morning and weekly meetings

April 1993 – May 1994 Advantage

M ail H ickory, NC

Account Manager

• Direct mail advertising sales agent

• Designed layouts and developed new advertising flyers

• Sold advertising for mail inserts and collected accounts

• Covered area of 3 counties

• Maintained existing customer base and created new customer base

• Participated in weekly and monthly sales meetings

May 1990 – April 1993 Mental Health Services

West Cincinnati, OH

Case Manager

• Coordinated community services for mental health patients

• Followed patients from hospital to community services

• Assisted with the assessment and implementation of care planning

• L inked patient with community services and made home calls to assist

adjustment

• Followed patient care with psychiat rist visits and therapy appointments

• Maintained confidential progress reports on each contact and patient

Jan 1987 – May 1990 Depa r tment of Social Services

F lemingsburg, KY

Family Case Worker

• Provided preventive services of child protection, adult protection and juvenile

j ustice

• Investigated complaints of abuse/neglect of children, spouses and /or adults

• Assisted in court investigations for custody studies

• Testified at court hearings and monitored conditions set by the court

• Assisted in the placement of children or juveniles in adoptive/foster/family

care homes or juvenile facilities

• Made home visits, assessed the need for services and provided on-going

family-based services

• Maintained current and confidential case records

• Attended required state t raining and pass state certification

J une 1986 – Jan 1987

Comprehensive Care Corbin, KY

Alcohol / D r ug Abuse Counselor

• Counselor at an in-patient t reatment facili ty

• Assisted in the orientation of new patients

• Assisted in formulation of patient t reatment plans and discharge plans

• Conducted individual and group therapy sessions

• Completed t raining of alcohol and drug education

• In charge of dietary and exercise programs

• Maintained confidential daily records and progress reports

E ducation

July 1981 – May 1986 C umberland College

W illiamsburg, KY

BS Psychology

• Minor in non-teaching health

References

Available upon request

Contact this candidate