Shawn Gouldthread

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Weedville, Pa *5868

Phone {814-***-**** Cell {814-***-****

Email {acckjt@r.postjobfree.com

Attributes are a rich mix of leadership, management, operations, business development

and sales. Committed to supporting company’s long-range strategic vision and general

business operations.

Professional strengths include:

* Operational and Administrative Management

* Hiring and Training Employees

* Relationship Management & Client Focus

* Staff Motivation & Mentoring

* Product Demonstration and teaching

* Management Leadership

* Proficient Computer Skills and Computer training.

* Sales in Retail & Financial Sales

* Financial Banking and Services

* Loss Prevention and Risk Management

* NMLS Licensed

Professional Experience

PNC Financial Services 2011 to Current

Branch Manager / Assistant Branch Manager II

* Responsible for delivering customer service that exceeds company expectations.

* Handle Budget, Profit and Loss Statements and Branch sales

* Oversee all HR including- interviewing, hiring, training, terminations, and all other Hr issues.

* Provide product knowledge training to employees and customers.

* Set Schedule and process payroll for all employees.

* Handle all Branch issues and coordinate information between Branch and Regional Manager

* Coaching employees to increase sales by product training and better customer service.

* Overseeing and personally handling the opening of new products such as Checking, Savings,

CD’s, Ira’s and Loans.

* Grow business thru investment appointments and loans products.

* Work with business customers to expand their relationship thru Treasury Management products.

* As a loan officer grow branch thru business & personal loans.

* Conduct Weekly Branch meeting.

* Responsible for all sales and performance of the Branch and employees.

* Handle all Risk issues and conduct monthly cash audits of employees

* Work with local business to build a better rapport in community.

* Work at events in community to promote bank image and be part of community.

* Coach around CIQ and Maintain 5 Star service through excellent customer service.

* Create a exciting atmosphere to were employees are engaged and motivated to work

* Oversee all new loans with application processing and closing of loans

* Handle new relationship referrals for Investments and Wealth Management

Wood Forest National Bank 2010 to 2011

Branch Manager

* Responsible for delivering customer service that exceeds company expectations.

*Handle Budget, Profit and Loss Statements, and Branch sales

*Oversee all HR including- interviewing, hiring, training, terminations, and all other Hr issues.

*Ordering of Cash shipments and all Cash Deposits.

*Provide product knowledge training to employees and customers.

*Set Schedule and process payroll for all employees.

*Handle all Branch issues and coordinate information between Branch, Regional Manager, Regional VP and

Corporate Office.

*Collect daily sales figures used for creating next month’s new account goals.

*Coaching employees to increase sales by product training and better customer service.

*Overseeing and personally handling the opening of new products such as Checking, Savings, CD’s, Ira’s and

Loans.

*Conduct Monthly Branch meeting.

*Responsible for all sales and performance of the Branch and employees.

Handle all Risk issues and conduct monthly audits of employees

* Conduct future projections for branch and present to Executive VP of Woodforest

Work with local business to build a better rapport.

Work at events in community to promote bank image and be part of community.

Ace Hardware 2009 to 2010

Store Manager

* Responsible for overseeing store in all aspects.

* Handle Budget, Store sales,

* Oversee all HR including- interviewing, hiring, training, terminations, and all other Hr issues.

* Handle all deposits and ROA’s and all Store orders.

* Product knowledge training to employees and customers.

* Scheduling and Payroll for all employees.

* Handle Store issues by coordinating information between Employees, District Manager and

Corporate office.

* Collect daily sales figures for P&L and manage incoming prices for all sales and promotions.

* Coaching employees to increase sales by product training and better customer service.

* Setup and design promotions and sales for store.

* Coordinate with outside vendors to bring in new products and displays for store.

* Responsible for all sales and performance of the store and employees.

* Coordinate monthly store meeting with employees.

DDP HOLDINGS / IDEAL MERCHANDISING 2002 to 2008

Regional Manager

* Responsible for overseeing in 40-100 Lowe’s Home Improvement stores.

* Directing 2 District Managers, 2 Flex Managers and 30-150 merchandisers in the following

States PA,NY,OH,VA,WV,DE,MD,NJ servicing Lowe’s Home Improvement stores in the

Rough Plumbing, Rough Electrical, Lumber & Building Materials and the Millwork Department

* Responsible for all phone screening for interviews and all in person interviews, hiring and

training of District Managers, Flex Managers and all field merchandiser employees.

* Set the weekly and monthly schedules for Managers and field merchandisers.

* Handled all store issues and any problems that may arise in the Lowe’s stores.

* Held monthly and annually training classes for Managers and field merchandiser employees.

* Responsible for seeing that the committed hours of stores service that range from 20 to 80 hours

a week per store were filled and special projects that came from Lowe’s Corporate each week

were completed 100% and on time.

* Collect daily field reports from field merchandisers on store services and compile it into one

report for Lowe’s and our Corporate Office.

* Process payroll on Managers and all merchandisers in the field along with Corrective

Counseling, Performance Appraisals and all other HR related issues.

* Responsible for displays, signage and general appearance of products lines that we serviced in

Lowe’s which I would oversee by making weekly store inspections to all of my stores.

* Demonstrate products and do hands on training for Lowe’s employees.

* Adhere to & promote DDP’s high standards of work, customer satisfaction and store satisfaction.

* Coaching employees to increase sales by product training and better customer service.

* Increased territory by consistently meeting or exceeded company goals.

EDUCATION

FIRST BAPTIST ACADEMY, Dubois, PA

General Studies and Business.

SKILLS, QUALIFICATIONS, AND ACHIEVEMENTS

* Human Relation Seminar, SPMI Human Resources

* Management Training Program Classes

* Computer skills, Excel, Word, Outlook, and data entry

* Ability to interview, hire, train and oversee employees with confidence.

* Ability to manager many employees

* Possess the ability to work well with others and keep the company’s interest first.

* Possess skills of sales and sales management.

* Possess NMLS # for loans

Contact this candidate