EDUCATION

Full Sail University - Winter Park, FL

Major - Entertain Business Bachelor of Science - 2012/Present -

Graduate/2014

Babbage Simmel - Columbus, OH

Project Management Training - PMBok Guide, 4th Edition - Completed/2009

PMI Association - Columbus, OH

PMI Exam Certification - PMBok Guide/Standard, 4th Edition - 5/2013

Project Manager/Business Analyst Expertise:

. Over 10+ years of progressive working experience in Project, Contract,

and Content Management with diverse projects, clients and industry.

. Over 15+ years of financial, media, legal, and healthcare experience

in Sony, Universal, Fox, Tristar, Paramount Studios; Bank One,

Huntington Bank, Bank of America, Union Bank of California, Suntrust

Bank, JP Morgan/Chase, PriceWaterhouse Coopers, KPMG, Deloitte and

Touche, Ernest/Young, Accenture, Thomson Reuter/Tax & Accounting;

Fields Howell Athans & McLaughlin, Hartman, Simons, Spielman & Wood,

Greenberg Traurig, Lord Bissell & Brook, King & Spalding, Cozen &

O'Connor, Hunton & Williams Family; Civil Litigation; General Trial

Practice; Appellate Practice; & Business Litigation; Real Estate

(Merger & Acquisitions; Defense Insurance; Information Technology;

Telecommunication; Intellectual Property; and Probate Law); HIPAA

(Health Insurance Portability and Accountability Act) & OSHN (Ohio

State Health Network) Healthcare.

. Seasoned professional, with outstanding project planning, execution,

monitoring and resource balancing skills with ability to support

multiple simultaneous projects in a matrix organizational structure

with PMBok Guide/Standard.

. Manage project team resources through the development life cycle

including design.

. Manage and mitigate risks to keep projects on schedule and within

budget.

. Manage contract execution process, resolved problems, mitigated

delays, mediated disputes and escalated issues.

. Manage multiple project assignments simultaneously.

. Brought in supplemental service revenue of approximately $30 million

with projects averaging $500K-$5M.

. Extensive project management skills and expertise, skilled in concept

creation and development, experience with narrative research projects,

experience with board governance and compliance issues, excellent

people management skills, works well in diverse groups, exceptional

written and verbal communication abilities with training in conflict

resolution, technology savvy individual, proficient in Windows, Mac

and Linux platforms, and expertise in operation and management of a

wide variety of software.

. Agile/Scrum and Clarity CA project management methodologies,

processes, and frameworks.

. Perform project closing activities (e.g. lessons learned meeting) and

utilized Microsoft Project (e.g. created project schedule, allocate

resources, decompose tasks, baseline schedule, and accept task

updates).

. Experience in gathering business requirements, analyzing business

requirements. Develop detailed comprehensive test strategies to verify

system changes to meet the needs of the client. Provided regular

status reports to management

. Critically evaluate information gathered from multiple sources,

reconcile conflicts, decompose high-level information into details,

abstract up from low-level information to a general understanding, and

distinguish user requests from the underlying true needs.

. Analyzes and reports key marketing campaigns (Direct Mail, Outbound

Dialing, Statements, Cross Channels, DVR Downloads, etc).

. Analyze and report on key SaaS metrics and unit economics, including

conversion trends, CAC, LTV, MRR per sales reps, ARPU and cohort

analysis on revenue retention and churn.

EXPERIENCE

05/2009 - Present Layered Dimensions Consulting Group, LLC

Columbus, OH

Project Manager

C & L Professional Consulting Services/Layered Dimensions

Consulting Group has been in existence for over 10 years,

and is a business and entertainment-consulting firm.

. Manage and consult with client, customer or stakeholder to identify

key requirements.

. Define project scope; identify deliverables and created

the work breakdown structure; and identify the

activities needed to complete those deliverables and

networking the activities in their logical sequence.

. Develop project plan and schedule.

. Maintain the highest standards in job performance,

quality control, adherence to procedures, etc.

. Schedule and allocate manpower, equipment and other

resources to multiple jobs.

. Track jobs to budgeted costs and time commitments

effectively.

. Actively participate in reallocation of resources as

needed to assure customer satisfaction.

. Maintain quality control standards as set by the

company.

. Develop project estimates, bids, and/or proposals on a

timely and efficient basis

. Evaluate processes through observation, assessment facilitation and

policy review.

. Provide effective, creative solutions to increase sales and customer

service through business process improvement.

. Conduct project planning (Development of Objective, Scope, Approach

and Measurements).

. Align process and project goals with changing business requirements,

technology changes, and identified environmental/safety concerns..

. Agent/Business Manager of Artists, Performers and Athletes; collect

fees, commissions, and other payments, according to contract terms.

. Keep informed of industry trends and deals; manage business and

financial affairs for clients, such as arranging travel and lodging,

selling tickets, and directing marketing and advertising activities.

. Train and manage artists and achieve significant improvements in their

productivity.

. Negotiate with managers, promoters, union officials, and other persons

regarding clients' contractual rights and obligations.; schedule

promotional and performance engagements for clients.

. Advise clients on financial and legal matters such as investments and

taxes.

. Confer with clients to develop strategies for their careers, and

explain actions taken on their behalf; conduct auditions and

interviews in order to evaluate potential client.

Environment: PMBok Guide/Standard, MS Suite 97-2003 & 07-

2010, MS Project, Visio; PeopleSoft Project; Saegis;

Lotus 1,2,3 & Lotus Notes; & Landtech; ORACLE; Niku

(Clarity CA) Methodology; Agile Methodology; SAP; Java;

CMS & RMS; Corel WordPerfect 9/11; Quickbooks Pro; ADP

Payroll; RFID Readers; Adobe Reader & Suite; IManage;

Tabs3, Tableau and Microsoft SQL Server (Database)

8/2013 - 11/2013 J. P. Morgan/Chase/Data Management Administration

Columbus, OH

System Business Analyst/Project Manager

. Liaison between the lines of business and the

Development team.

. Analyzes, and create Business, and System Requirements

to understand the business needs, and determine

applications functionally needs.

. Evaluate the quantity and quality of inherent risk

against established tolerance levels; monitors

outcomes/risk levels for operational areas.

. As new processes are developed, ensure proper controls

and procedures are in place to mitigate risk, and that

the framework is updated for ongoing testing.

. Review existing and created processes and procedures for

efficiency and effectiveness and assist in implementing

improvements when required.

. Track progress on Action Plans to ensure they are

completed timely and accurately - escalate to senior

management when needed. Validate completion of Action

Plans.

. Participate in process improvement initiatives; monitor

and identify process gaps

. Preparation of materials for the regular schedule of

reporting, and identified, quantified and resolved

project-related issues.

. Provides complete project cost, allocations, and finance

updates.

. Supports the annual long-term projects planning process.

. Collation and processing of reporting data from across

the Risk and Controls organization.

. Production of internal and external reporting and

metrics for the Risk and Controls area.

. Lead and take ownership of critical initiatives.

. Design and develop large scale Big Data analysis engine

for analyzing millions of records.

. Investigate and implement best of breed algorithms for

categorization, correlation, and search.

. Develop innovative methods to systematically identify

and solve problems across hundreds of systems.

. Build web applications to manage and monitor complex

distributed systems.

. Optimize database performance.

. Proficient in WebEx Meetings

. Combine knowledge business wants with knowledge of how

systems are built and used.

. Create functional designs across applications.

. Data analyst and management.

. Experience in Excel, Macros, Pivots, and Charts in

Excel, and developed and designed queries (including

update, append etc.), tables, import and export various

Excel spreadsheets, and build whole databases in Access.

. Responsible in creating processes to capture monthly

volumes by platform, requirements to automate volume

pull, and design/create dashboard in Tableau.

. Determined the volume allocations for SAS, BI, Cognos,

Ab Initio, Tableau Desktop, Tableau Server, Info1

Platforms for LOB Budget whereby forecast, YTD-Actuals,

Variables, Trending Reports, and Various Charts and

Dashboards are developed.

1/2013 - 3/2013 J. P. Morgan Chase/Customer Experience Measurement/Retail

Operations

Columbus, OH

Sr. Business Analyst

. Supported the analytical, reporting, and process needs

of Consumer and Community Banking's Customer Experience

Measurement team by Participating in the execution of

the daily processes associated with collecting customer

feedback (surveys, complaint tracking, other).

. E-Commerce services by coordinating with the National

Product Managers to execute the changes/additions in a

timely manner, creating and launch strategic on-site and

social media promotions, developing strong relationships

that result in partnering with internal teams to produce

accurate marketing messages across all channels.

. Big Data Analyze, report and communicate metrics on

merchandising efforts

. Ensuring the highest data quality by performing front-

end and back-end audits.

. Developed actionable insights and key trends through the

analysis of attitudinal and behavioral customer

information.

. Developed procedures manual.

. Updating, developing, modifying and automating reports

using Business Objects, modeling analysis, earning

projections, cash flow projections on Excel and Access.

. Gathers and interprets relevant data and presents

results in an unbiased manner.

. Organizes and synthesizes large amounts of information

in a logical manner

. Lead efforts related to MCAS audit/reporting and assists

on State Regulatory Reporting as required.

. Created, Update and Monitors dashboards and scorecards

for department.

. Drove efforts to develop Management action plans based

on Complaint Trends and outputs that include process

enhancements and recommendations for training.

. Responsible for business requirement review and user

acceptance testing on system enhancements to meet

stakeholder needs.

. Build and maintains positive relationships with business

partners, stakeholders, and project team members.

. Advanced SQL query and data analysis/reporting

experience.

. Responsible for overall solution design, build and test,

root cause analysis, and advanced performance tuning

complex business processes and functionality.

. Consulted with users to identify current operating

procedures and to clarify program objectives.

. Perform monthly and quarterly trend analysis for the

company and business units versus Plan, Prior Year,

Prior Period, Forecast and High Performance targets.

. Performs variance analysis on budgets to monitor cost

performance and updates and review invoices and

processing activities

. Tracks and evaluates financial spending and budget

forecasting for all department projects.

. Ensures that management is provided with accurate and

timely valuations for all projects, both current and

potential

. Produces and analyzes project reports

. Collect various industry data and compare to business

unit financial performance to identify any variations.

. Analyze and support business unit forecasts and plans

and provide the Executive Team with insight to

historical variations, upside/downside and other major

issues.

Environment: Webstat, Complaint Repository, Tracking

System, Sharepoint, Visio, Excel, SQL, Access, Microsoft

Suite 2010-(MacPro)2011 (Outlook, Word, PowerPoint,

Excel and Suite)

08/2011 - 11/2011 Trinity Broadcasting Network

Columbus, OH

Public Affairs Director/Television Segment Producer

TBN is the world's largest religious network, delivering

the Christian message of hope around the globe via

television, Internet and mobile devices.

. Produced the "Joy in Our Town" Program, created topics

for taping of the Local Program for Trinity Broadcasting

- Network - Columbus/Newark, OH - WSFJ/TV51.

. Contacted local participants for scheduled Television

Programs, created Run Sheets for all "Joy in Our Town"

Programs.

. Reviewed local daily newspapers articles and clips

relating to FCC issues, and draft Graphic Guides for

Post-Production Taping, and sent finalized Television

programs/Run Sheets to Corporate Headquarters for

approval.

. Represented TBN-Columbus at local public outreach

events, and acted as Trinity Broadcasting Network

liaison and representative to the community Columbus,

Ohio and it government.

. Planned, wrote, produced, and supervised the editing of

updates for Segments of the "Joy in Our Town" Television

Programs, and produced polished day-of-air turnarounds

in times of breaking news stories, and backup scripts by

providing documentation from Research Department that is

acceptable to Legal department.

. Demonstrated high attention to detail and accuracy while

juggling multiple assignments in dynamic, fast-paced

environment and directed the gathering of SOTS and b-

roll (clips, photos, legal documents, etc.) for recut

scripts and edits.

. Revised timing sheets and show slates for all recuts,

and verified that shows were delivered.

. Wrote questions for and conducted interviews and

suggested and brainstormed future updates with

management and Recuts team.

. Consulted with Supervising Producer, Station Manager,

other management members, and Recuts team to locate and

acquire all necessary elements - including SOTs, b-roll

including photos, clips, graphic art, etc. - for planned

Recuts.

. Worked nights, weekends, and/or overtime when needed,

and worked well with others in a large broadcasting

network industry setting, in addition to taking on

additional duties assigned by management when needed.

03/2009 - 05/2009 Nationwide Insurance/Property & Casualty

Columbus, OH

Business Analyst

. Developed and maintained longitudinal forecasting

models, and did variance analysis for budgeting and

forecasting to provide the functionality necessary to

drive business objectives. Supported the initiative in

improving and developing new statistical models to solve

business problems.

. Merchandised newly launched products, managed content

for website, and coordinated with Sales, Marketing and

Distribution in distribution network and multi channel

promotions, for new product in E-Commerce retail

operations.

. Gathered, analyzes and interpreted a wide variety of

underlying data for business objects to support business

customers and/or financial objectives.

. Interpreted statistical/analytical results and creates a

feedback loop for modeling improvement.

. Prepared/automated Big Data reports, charts, tables and

other visual aids to support business needs.

. Designed proper statistical analysis to provide modeling

analysis, earning projections, cash flow projections to

meet business requirements.

. Validated and updated models periodically and provides

validation reports.

. Worked closely with internal business partners and

external vendors in modeling projects.

. Performed other duties as assigned.

. Collaborated with various business units to share and

incorporate analytical findings to improve business

operations.

Environment: Microsoft SQL Server/Microsoft Access &

Excel, SAP, SAS, SPSS, Business Objects, Brio, and MS

Suite 2007

08/2007 - 03/2008 AT&T Mobility/New Cingular Wireless

Norcross, GA

Project/Contract Manager

. Distributed analysis to key stakeholders across the

business.

. Supported ARPU (Average Revenue Per User) program by

analyzing, reporting and forecasting on campaign tests

. Maintained the Retention Marketing campaign calendar and

data input processes of E-Commerce.

. Prepared executive-level analysis, reports, and project

status overviews for presentation to senior decision-

makers within the company.

. Developed financial models and reports to monitor key

metrics (KPIs), projections and highlight areas of

concern and/or opportunity.

. Utilized MS Excel and other modeling tools to generate

financial reports and trend analysis.

. Provided root cause analysis and drives other analytical

projects that will set in motion new retention and

revenue initiatives across the company.

. Managed and developed and negotiated contract terms,

conditions, modifications, penalties and incentives,

while working with key stakeholders to ensure, and met

requirements.

. Managed contract execution process, resolved problems,

mitigated delays, mediated disputes and escalated

issues. Established contract management objectives,

procedures, templates and workflow processes for vendor

contracts and deliverable schedules.

. Managed outside and on-site vendors by negotiating

contracts for services and leasing requirements for

special events, vendor/consultant contracts,

requisitions and equipment rentals, of E-Commerce

services.

. Maintained Critical Date tickler system and email

notification system.

. Reviewed estoppels and Subordination Non Disturbance

Agreements (SNDAs) for accuracy and compliance; track

and resolve issues with landlords and subtenants and

escalate.

. Prepared, distributed and facilitated compliance with

Landlord and Tenant introduction letters; generated and

distributed required portfolio, critical date, and other

reports; verified lease compliance, mathematical

accuracy and industry alignment of CPI, operating

expense, real estate tax, utility and other expenses.

. Managed the timely renewal of recurring contracts versus

business requirements. Worked with legal representatives

to develop and insert appropriate legal documentation in

contracts, as warranted.

Environment: PMBok Guide/Standard, Oracle Systems; Agile

Methodologies; MS Suite 2007; Niku Clarity/Workbench

Methodologies, & MS Project

05/2007 - 08/2007 Thomson Reuters - Tax & Accounting

Atlanta, GA

Tax Content & Product Manager

. Managed the transaction tax domain's research

requirements and delivering timely tax rate/rule

applicability for all targeted industries and for

interfacing with both internal and external reference

sources to support production requirements for all

transaction tax related E-Commerce products and

services.

. Managed and developed and executed research strategies

in support of domain revenue and production goals, as

well as customer requirements. Analyzed and interpreted

new content for validity.

. Identified and managed defect reports, and documented

and tracked action items identified during requirements

and other project meeting sessions. Extensive knowledge

of SDLC (Software Development Life Cycle) methodologies.

. Reviewed, evaluated, formulated and executed project

plans, schedules and budgets for small to mid-size IT

and organizational projects.

. Coordinated software design and development activities.

. Analyzed database performance related issue escalations;

and created tables, triggers, indexes, stored

procedures, & query debugging all through Microsoft

Access and Microsoft SQL Server.

. Delivered assigned rules research for content operations

and production use. Build efficiencies and collaboration

within the transaction tax domain to consolidate rules

research efforts across all products & services (Tax

Rate Subscription, Insource Sales & Uses Tax, and

Insource Express RS Sales & Use Tax), and rate and

taxability rules of ordinances, rules and statues

(telecom tax; franchise tax, and license fees; property

tax, retail tax, business occupation tax, real estate

tax etc.).

Environment: Software Development Life Cycle, Microsoft

Access and Microsoft SQL Server, and tax software (Tax

Rate Subscription, Insource Sales & Uses Tax, and

Insource Express RS Sales & Use Tax).

01/2003 - 03/2009 C & L Professional Consulting Services

Los Angeles, CA/Atlanta, GA

Project Manager Consultant

. Managed and consulted with client to identify key

requirements, defined project scope, developed project

plan and schedule, provided leadership to internal teams

on projects and daily production issues; facilitated

issues resolution; prepare and present timely status

reports to client and internal senior management.

. Managed contract execution process, resolved problems,

mitigated and managed enterprise wide HIPAA & OSHN Risk

Assessment and Gap Analysis, the development of a

comprehensive HIPAA compliance project plan, and the

delivery of a recommendations report on the

organizational approach and strategy for HIPAA

compliance.

. Controlled project variances through root cause analysis

and correction.

. Implemented and managed project changes and

interventions.

. Managed and controlled project budgets, and developed

and presented reports on project progress.

. Maintained communication with project stakeholders and

managed expectations, and evaluated projects and assess

results.

. Managed contract resources and vendor relationships in

HIPAA Compliance initiatives, Policy and Procedure

development, Implementation and Audit and project

business case development.

. Developed and negotiated contract terms, conditions,

modifications, penalties and incentives, while working

with key stakeholders to ensure, and met requirements.

. Defined specific activities to be performed to produce

project deliverables and maintained project schedule and

oversees implementation schedule.

Environment: MS Suite 97-2003, MS Project, Visio;

DeltaView; IManage; LEXIS NEXIS/Thomson West, Saegis;

Lotus 1,2,3 & Lotus Notes; & Landtech; ORACLE; & RMS;

Corel WordPerfect 9/11; Filemaker Pro; CompareRite 70;

Quickbooks Pro; ADP Payroll; RFID Readers; Adobe

Reader & Suite; IManage; Tabs3, WorldDox; Time Matter;

Timeslips; E-File, Transcription; Legal Solutions; Niku

(CA Clarity)/Workbench; Agile, E-Discovery; Summation;

and Concordance; Various Scanners; and Microsoft SQL

Server (Database)

01/1999 - 01/2003 20th Century Fox Studios

Los Angeles, CA

Infrastructure Project Manager

. Created and managed closer relationships with consumers

and efficient, user-friendly e-commerce sites for News

Corp.; evaluated material requirements.

. Managed infrastructure type projects for United States,

Europe, Australia, and China: from network cabling to

LAN, Server and PC integration and consolidation

activities.

. Managed project plan, management and implementation of

the North America LAN/Cisco upgrade ($5 M, including

VOIP projects).

. Helped to bring together the various arms of this

multinational, multi-media company to create an

integrated communications system that efficiency and

prospects for new technology-dependent businesses

throughout the company.

. Managed all deadlines and made all necessary design and

configuration modification needed to meet internal user

requirement.

. Managed testing efforts for the deployment of a Portal

worldwide quoting tool, created business test plan and

processes, and worked with sales representatives on

implementation issues.

. Managed work plans and defined/tracked key performance

indicators to secure expectance and worked with IT

project management team in implementing technology

projects.

. Initiated a comprehensive issue tracking process that

improved communications, and issued resolution for cross-

functional teams and senior management.

. Facilitated operational needs for new/old TV sitcom

shows: maintained all Primetime, Fox Kids, Fox Sports

program schedules and changes for 150 Fox TV Stations,

as a Network Scheduler. In sales/out sales marketing

for popular radio sitcom shows.

. Created closer relationships with consumers and

efficient, user-friendly e-commerce sites for News

Corp.; evaluated material requirements. Suggested method

to lower purchasing cost, purchased & imported

materials.

Environment: Avaya, Lucent, Cisco, Sanyo Systems, MS

Project, MS Suite 97-2003

P. O. BOX 29517

COLUMBUS, OHIO 43229

C - 614-***-****

acckh4@r.postjobfree.com

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