Post Job Free

Resume

Sign in

Sales Customer Service

Location:
Encinitas, CA
Posted:
February 07, 2014

Contact this candidate

Resume:

CHRISTINA M NORITA

**** ****** **., *** ******, CA 92078 H: 760-***-**** C: 760-***-**** acckf1@r.postjobfree.com

PROFESSIONAL SUMMARY

Self-motivated, innovative, and goal -oriented professional dedicated to excellence in customer service and

operational efficiency.

Dedicated team player who works effectively in fast paced environments, offering expertise in process

improvement, budgeting, and analysis.

SKILLS

P rocedure / P roposal development Project planning and development

Excellent c ommunicator / Team player Budget forecasting / Financial analysis

Business process redesign Advanced abilities in MS Office s uite

Experience with Oracle and other dbase apps. 6 yrs of QuickBooks, 10key experience

C ontracts review Flexible / Dependable / Personable

WORK HISTORY

Home Goods – Encinitas, CA

Cash Office Coordinator (part time) : May, 2 010 to P resent

Manage all daily cash office activities including preparing starting registers, recording monetary

receipts, researching discrepancies, completing all associated banking transactions and related reports.

C oordinate with store management and loss prevention to identify cashier issues related to daily sales.

Perform audits on cash office and related operational functions .

S an Marcos Pop Warner Football, Inc.

T reasurer/Asst. Treasurer (full -time volunteer): M ar, 2010 to Dec, 2013

P rovided l eadership to the community organization as an Executive Board Member.

Managed t he league financials using QuickBooks and MS Excel.

Budget Sense – S an Marcos, CA

Business Owner/Certified Personal Finance Counselor : A pr, 2007 to A pr, 2011

Guided c lients i n budgeting t asks i ncluding creating budget forecasts, budget analysis, a nd s etting

up clients with money management tools.

Managed business using QuickBooks & MS Excel .

Wrote Money & Finance articles for community newspaper.

Twilight Technologies – Anaheim, CA

Sales & Product Development Support Engineer (part time-telecommute): M ar, 2 008 to O ct, 2 008

Researched/located replacements for obsolete electronic components and production test equipment .

Technical liaison between external suppliers and production/ engineering management.

Rockwell Collins Passenger Systems ( Acquired Sony Trans Com) – P omona, C A

Manager, Proposals: A ug, 2 000 to A ug, 2 002

Managed Proposal Managers and admin. staff t o produce company proposals.

Led a cross-functional t eam to redesign the proposal process for the division.

Defined design requirements/launched internal proposal request software used by sales to capture

customer requirements.

Sony Trans Com – Irvine, CA

Customer Support Manager : Aug, 1998 to Aug, 2000

Produced and monitored $15M expense budget, $2M capital budget, and P&L measures for repair

service, as staff to the V.P. of Customer Support & Technical Services.

Implemented a new warranty service plan for the Sony Video Walkman, creat ing $300K/yr in revenue.

Developed pricing strategies for repair service on all products.

Analyzed service contract renewals for terms and profitability.

Sales Engineer : O ct, 1 996 to A ug, 1 998

Defined audio and video in -flight entertainment (IFE) systems for commercial aircraft.

Provided technical sales support for sales management and customer base.

Performed all related project management functions in support of aircraft leasing comp any projects.

EDUCATION

Center for Financial Certifications - Certified Personal Finance Counselor (Certificate): Dec, 2009

Quicken Certified User Program - Certified QuickBooks User (Certificate): Dec, 2007

University of Redlands – Redlands, CA

MBA: Business Administration: Jan, 1999

Thesis: Developed a warranty repair service program for Sony Walkman used in commercial aircraft.

San Diego State University – S an Diego, C A

B achelor of Arts : Industrial Engineering Technology : Dec, 1 988

M inor in Industrial Psychology

REFERENCES AVAILABLE UPON REQUEST



Contact this candidate