Tanya R. Pickett acck97@r.postjobfree.com . 713-***-**** . (832)754-

4720

Qualifications Summary

Professional experienced working in fast-paced environments demanding

strong organizational, technical, and interpersonal skills. Highly

trustworthy, ethical, and discreet; committed to superior customer service.

Detail-oriented and resourceful in completing projects and able to multi-

task effectively.

Skills

Administrative Skills: Multiple Phone Lines, Fax and Copier, Customer

Service, Data Entry, Software Applications: Microsoft Office Suite 2007 &

2010, Corel WordPerfect, Microsoft Publisher Internet Applications:

Netscape Navigator, Internet Explorer Operating Systems: Windows 95, 98,

2000 & Mac OS Accounting: Basic Accounting, Certification: MOUS Microsoft

Word 97 & 2000 Expert

Experience Highlights

Adjunct Instructor Houston Community

College Houston, Texas 2010-Present

. Organize and develop, or obtain, training procedure manuals and guides

and course materials such as handouts and visual materials.

. Prepare materials and classroom for class activities.

. Establish clear objectives for all lessons, units, and projects and

communicate those objectives to students.

. Instruct students in the knowledge and skills required in a specific

occupation or occupational field, using a systematic plan of lectures,

discussions, audio-visual presentations, and laboratory, shop and

field studies.

. Prepare, administer, and grade tests and assignments to evaluate

students' progress.

. Prepare and deliver lectures to undergraduate or graduate students on

topics such as computer application, accounting, QuickBooks and

operations management.

. Offer specific training programs to help workers maintain or improve

job skills.

. Maintain and evaluate and grade students' class work, attendance

records, assignments, and papers.

. Present information, using a variety of instructional techniques and

formats such as role playing, simulations, team exercises, group

discussions, videos and lectures.

. Prepare course materials such as syllabi, homework assignments, and

handouts.

. Assess training needs through surveys, interviews with employees,

focus groups, or consultation with managers, instructors or customer

representatives.

. Initiate, facilitate, and moderate classroom discussions.

Guest Service (Seasonal) Houston Astros

Houston, Texas 2012-Present

. Greet patrons attending entertainment events.

. Assist patrons in finding seats, lighting the way with flashlights if

necessary.

. Maintain order and ensure adherence to safety rules.

. Monitor and authorize entrance and departure of employees, visitors,

and other persons to guard against theft and maintain security of

premises.

Processor/Recruiting (Contract) Resource MFG

Houston, Texas 2012-2013

. Prepared new hire orientation packets, maintained and updated existing

materials, coordinated orientation schedules and performed benefit

orientations.

. Processed and reviewed employment applications to evaluate

qualifications or eligibility of applicants.

. Conferred with hiring manager to understand staffing needs.

. Examined employee files to answer inquiries and provided information

for personnel actions.

. Reviewed resumes and credentials for appropriateness of skills and

experience.

. Answered questions regarding examinations, eligibility, salaries,

benefits, and other pertinent information.

. Scheduled and conducted interviews and assisted with the hiring

process.

. Acted as a subject matter expert on recruitment policies and

practices.

. Maintained and safeguarded confidential information.

. Expert user of technology based recruitment tools such as Monster,

Dice, CareerBuilder and other job boards, social networking, and

various user groups to identify candidates.

. Processed pay cards for temporary staff.

. Performed reference checks in a timely and effective manner.

Career Service/Instructor Texas School of Business

Houston, Texas 1998-2010

. Performed administrative and secretarial support functions for the

chair of department of career development. Coordinated and managed

multiple priorities and projects.

. Provided discreet secretarial and reception services. Scheduled

appointments and maintained accurate, up-to-date confidential client

files.

. Assisted with customer service, provided telephone support; and

trained and supervised part-time staff and interns.

. Registered incoming students. Demonstrated ability to maintain

composure and work efficiently in a fast-paced environment while

preserving strict confidentiality.

. Conducted student interviews to elicit necessary information for

graduation, accurate prioritization, and to assist other departments

with their process.

. Orchestrated special events and reservations; managed customer

relations and provided exemplary service to all customers.

. Participated in staff recruitment, hiring, training, and scheduling.

Tech Support Coordinator Verizon Wireless Communication

Houston, Texas 2007-2008

Help Desk/Customer Service Shell Service International

Houston, Texas 1996-2001

Education

Texas Woman's University Denton, Texas (1994 - 1996)

Bachelor of Science

Texas Woman's University Houston, Texas(2013-2014)

Master of Business Administration

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