Project Training
Resume:
A BLAVI L. TETTEH
BROOKLYN, NEW YORK 11226
acck53@r.postjobfree.com
OBJECTIVES
I aspire to work in a role and an environment that is challenging, where I can effectively utilize the
k nowledge and experiences I have acquired over the years a s an EpicCare EHR/EMR consultant t o add
v alue and contribute significantly to any organization I am opportuned to be a part of.
EDUCATION
O bafemi Awolowo University, N igeria
B .Sc Zoology
E MR YALE
Credentialed Training course, Implementation & for support of Cadence,
A SAP and EpicCare {Ambulatory and InPatient}.
CERTIFIED NURSING ASSISTANT 2012
SKILLS
• Experienced in EpicCare Modules {EpicCare Ambulatory, Home Health, Willow, Radiant, In-
patient trained and prelude, specialties, Registration and Scheduling, Cadence.)
• Expertise in the use of Microsoft office suite 2 003, 2007 and 2010
• Excellent communication skill that can interface well with all levels of an organization.
• Excellent time management abilities that help complete project obligations on time
• Support in Epic Inpatient, EpicCare Ambulatory, Cadence, Epic ASAP, ADT/Prelude
• Expert Analyst able to lead design sessions, develop workflows, translate functional
r equirements, troubleshoot and resolve issues.
• Familiarity with Epic utilities, reports and maintenance processes
• Superior coordination and organizational skills to carry out business work in set plans
• Proficient with Epic Ambulatory, Inpatient, Radiant, Prelude, ASAP, Cadence and Op Time
m odules
• Effective writing skills
• Ability to work independently with minimal supervision.
EMPLOYMENT HISTORY
TRAINER/ CONSULTANT EPIC / EMR, Brookdale Medical Center Brooklyn Sept
2 013- Nov 2013
• Provision of training materials; Evaluate effectiveness of training for internal medicine
d epartment Physicians, RNs, and PAs. .
• Contribute in regular project team meetings; Work closely with project team to understand
c linical and business workflows;
• Assisting with scheduling,
• Support end users in documentation process for Inpatient system (ClinDoc), implementation for
A SAP and Ambulatory modules
• Solving and following up on issues that may arise
• Supported pre go-live training sessions of MDs, nurses, PA by confirming proper user set up,
s ystem access and password resets
• Provide classroom, elbow and individual training for end users on the functionality and
w orkflows of Brookdale's EMR system;
• Provide appropriate and timely training; supported end users in 1:1 training and retaining; Go-
live support for 3 rollouts within Brookdale, Followed-up and resolved issues.
• Supported Epic Go-Live Implementation for internal medicine department and organ transplant
d epartment's Physician, RNs, and PAs
Epic Go Live Support Analyst, Duke University Health Systems, NC June –July, 2013
• Provided support and training to Radiologist, cardiologist, IR nurses, IR techs, Technologist,
Vascular Techs, Managers and front desk personnel on setting up and making sure that everyone
i s logged into their appropriate security and navigating through hyperspace environment.
• Provided elbow support to IR nurses on how navigating through the sedation navigators, pre op,
i ntra ops, and post ops documentation, data validation, meds administration, docs flowsheet,
L DA capturing, IV, supplies etc.
• Supported and assisted physicians on viewing patient by systems and departmental list, physician
o rders, med orders, signing and releasing orders, preparing notes and study review using smart
s ets, creating smart set and links.
• Worked with Radiologist on protocoling, reading, recording, assigning, ordering, and signing off
o n procedures on their work list.
• Join in everyday hurdle with project teams to discuss changes, issues, resolutions, reports and
m odification of training materials, also following up rising and pending issues in the command
c enter
Epic Go Live Support Analyst Ambulatory and ClinDoc, Yale New Haven Health systems May –
June, 2013
• Supported physicians, nurses, LPN nurses, technicians on how to log into appropriate department
a nd work environment, setting up their views, and work list on hyperspace.
• Supported various clinical units and floors which includes internal medicine, General surgery,
a nd OBGYN
• Assisted in ensuring proper workflow documentation, charting, verifying and signing in patient
s tation.
• Assisted nurses on navigating through incoming patient admissions documentation and charting,
t ransfers and discharge, acknowledging patient care information’s, releasing medications and
o rders and care plan documentations, filling out the doc flow sheet, intake/ output and vitals.
• Assisted physicians on managing orders, placing orders and order sets, modifying orders,
m edication reconciliations, signing orders, holding orders, pre and post ops documentation,
c onsults and charges, creating and using smart sets, and cosign requests.
• Assisted nurses on MAR overview, how to view scheduled and overdue meds, administer meds
d ocumentation, adding LDA lines, validating monitor data, override pulls and IV fluid
d ocumentation, smart sets
• Assisted charge nurses on creating charge nurse report, nurse’s assignments, patient and lab label
p rinting, AVS printing.
• Join in everyday hurdle with project teams to discuss changes, issues, resolutions, reports and
m odification of training materials, also following up rising and pending issues in the command
c enter
E pic Trainer/ Go Live Support Analyst in Radiant, University of Los Angeles California
M arch - May 2013
• Assisted radiologist, IR radiologist, technologist, nurses and front desk on hyperspace work
f low sheet
• Supported sedation nurses at each floor of the MRI modalities on workflow issues
• Supported also GI/Fluoroscopy Techs on workviews, appropriate documentation, and
c areconnect environment
• Assisted in radiant front desk, scheduling a future appointments and scheduling manually
• Assisted at all Radiant unit log on issues and proper log on into their specific hyperspace
e nvironment
• Resolved issues with the imagine center and escalated issues arising from multiple orders,
s cheduling etc.
• Provided more hands on support to the IR nurses on preparing sedation documents, pre /post
p rocedures etc.
• Keeping logs of reported issues to the command center and follow ups of issued tickets
n umbers
• Worked with departmental managers on how to get reports, follow up calls on build issues
a nd workflows
• Worked with Radiologist on protocoling, reading, recording, assigning, ordering, and signing
o ff on procedures on their work list.
Epic Go Live Support Analyst in Radiant, University of Los Angeles California F ebruary–
March, 2013
• Assisted radiologist, IR radiologist, technologist, nurses and front desk on hyperspace work flow
s heet
• Supported sedation nurses at each floor of the MRI modalities on workflow issues
• Supported also GI/Fluoroscopy Techs on workviews, appropriate documentation, and careconnect
e nvironment
• Assisted in radiant front desk, scheduling a future appointments and scheduling manually
• Assisted at all Radiant unit log on issues and proper log on into their specific hyperspace
e nvironment
• Resolved issues with the imagine center and escalated issues arising from multiple orders,
s cheduling etc.
• Provided more hands on support to the IR nurses on preparing sedation documents, pre /post
p rocedures etc.
• Keeping logs of reported issues to the command center and follow ups of issued tickets numbers
• Worked with departmental managers on how to get reports, follow up calls on build issues and
w orkflows
• Worked with Radiologist on protocoling, reading, recording, assigning, ordering, and signing off
o n procedures on their work list.
Epic Go Live Support Analyst in Radiant, Reading Health System J anuary-February,
2 013
• Assisted radiologist, IR radiologist, technologist and front desk on hyperspace work flow sheet
• Assisted in radiant front desk, scheduling a future appointments and scheduling manually
• Supported in documenting the results of imaging studies in radiant reading
• Assisted in tracking internal and external film movements throughout the organization
• Supported in identifying how film stations are being used
• Assisted in determining how to configure a film station
• Escalated issues to the command center using issue ticket
• Assisted in issues arising from scheduling, orders, transcribing, media manager etc
• Assisted Physicians in writing their progress notes using the smart tools
• Assisted in using tips and tricks for better and quick usage of hyperspace
Epic Go Live Support Analyst,Patient ClinDoc & Optime, P arkview Hospital Forte Wayne Indiana
N ov- Dec, 2012
• Supporting and training nurses on how to manage their patients’ assignments
• Supporting and assisting at all level understandable workflows
• Training and assisting nurse practitioner on how to get report and review the chart
• Training and assisting nurses on how to print a label and collect a lab specimen
• Assisting nurses in documenting an overridden pull
• Training nurses on how to validate and file device data in flow sheet
• Training nurses on how to add, remove and complete an LDA
• Assisting in viewing a patients Care plan and adding a template to the patients care plan
• Training nurses on how to modify complete and resolve existing problem
• Assisting in reviewing a patients education record
• Training nurses on how to manage orders and prepare patient for discharge
Epic Go Live Support Analyst, Patient Radiant. University of Cincinnati Hospital, O ctober
2 012
• Assisted the front desk to schedule future walk in and Add On Appointments
• Add an exam to the Schedule to be performed immediately
• Assisted Technologist in documenting that exam had begun
• Trained Technologist on how to verify orders and documented that exam had ended
• Assisted Technologist in documenting a mammography exam
• Assisted Radiologist in transcribing dictated radiology results
• Assisted Technologist on how to Access the transcription palette, enter a revision reason and use
a r eading macro
• Trained Radiologist and Technologist on how to review an ED wet read, sent a message back to
E D and enter a result
• Assisted technologist on how to add two procedures to same time slot
• Assisted technologist in order entry and mammography screening
EPIC Go live Consultant in ClinDoc, Froedtert Hospital, WI S eptember 2012
• Supported Epic Inpatient ClinDoc and Physicians Order
• Participated in Inpatient Go-live, providing elbow support to staff
• Assisted in classroom Workflow training to end users
• Provided direct support to the staffs during go-live project in different phases and collect
s ufficient data to provide analyses for a broad array of issues across disciplines and functional
a reas.
• Provided end user one-on-one training as needed
• Assisted in setting up demographic, guarantor, coverage and hospital accounts for patients
• Supported clinicians in navigating their clinical workflows on the hyperspace
• Identified issues experienced by end-users and communicated with Command Centre for
r esolution
• Trained on how to write smart note such as prenatal note and track prenatal education
• Trained thoroughly on EPIC application systems.
• Provided direct analytical EPIC floor support to physicians, nurses, and staff during go-live.
• Administered support for nurses, clinical support end-users on Epic applications.
• Troubleshot problems or questions from users including In basket issues and provided support.
• Resolved system issues by effectively communicating with project and team leads, command
c enter and the build team
E pic Go Live Support Analyst Ambulatory. Valley Medical Center, Renton, J uly-
August 2012
• Supported and direct physicians in writing an history and physical note using a note writer
• Support physician on how to manage in basket messages
• Support and assisted physician on how to make dictations in Epic
• Supported and help physician on how to send a letter to a referring physician
• Assists physician on how to release result through my chart
• Trained physician on how to write patient instruction and resolving problem on the problem list
• Supported physician in documenting a level of service and closing the encounter
• Supported physician in writing a post op progress note and placing post-operative orders
• Relayed issues to the command center by calling in issue tickets and closing issues appropriately
• Assisted front desk in Scheduling, Re-scheduling and Registering patients when needed
E PIC Go Live Support Analyst Ambulatory & Radiant. ST. Ritas Medical Center, J une 2012
• Provided elbow to elbow support to physicians
• Go live support for inpatient application for providers and nurses
• Supported end users in troubleshooting
• Assisted clinician on hyperspace flow sheet
• Assisted in radiant front desk, scheduling a future appointments and scheduling manually
• Supported in documenting the results of imaging studies in radiant reading
• Assisted in tracking internal and external film movements throughout the organization
• Supported in identifying how film stations are being used
• Assisted in determining how to configure a film station
• Escalated issues to the command center using issue ticket
• Assisted in documenting an immunization and administration
• Assisted Physicians in writing their progress notes using the smart tools
Go Live S upport Analyst Willow, University Hospital Cleveland Ohio. March -April 2012.
• Assisted pharmacists and pharmacy technicians on hyperspace log on and hyperspace
e nvironment.
• Assisted pharmacist and technicians on their various workflows.
• Assisted the pharmacists on how to verify orders, sign orders, create new orders document
e ncounters, and manage their in basket, orders, preference list and efficient use of their Smart
S ets.
• Assisted pharmacists on creating medication labels, filling up carts and medication
d ispensations
• Assisted in solving workflow issues by calling in tickets to the command center and follow
u ps
• Assisted technicians on filtering of medication logs in accordance to various patient
l ocations and unit
• Help in weekly reports and other various issues which include sorting through duplicating
o rders and other arising issues.
Go Live Support Analyst for in –patient and Cadence, University of Washington, Feb – Mar 2012
• Provided elbow-support to ICU physicians upon Go Live
• Assigned first-wave status in order to train subsequent waves of Go Live Inpatient Specialists
• providing direct end user support services to physicians and nurses in hospital departments to
f acilitate the introduction,
• Assisted Physician in documenting Medication reconciliation, support Nurses on how to record
p atient vitals and system assessment
• Acceptance and integration with effective use to EpicCare computer applications
• Facilitate end-user learning through one on one coaching, teaching and troubleshooting
• Assisted the nurses with documenting and immunization administering in the patient’s chart
• Assisted with documenting medication administration and phone calls
• Assisted with trouble shooting issues to command center by calling in tickets
• Assisted with clearing messages in their baskets.
EMR Training / Go-Live Support Consultant- Quest Consultants, New York Dec 2011- Feb 2012.
• Served as a designated Support for end users responsible for Day hospital and Procedure Suit
c linic staff to more effectively use the EpicCare system. Also created workflows that facilitated a
c learer understanding of the system.
• Provided Epic Care Ambulatory, training and support to over 1000 users in a Day Hospital,
P rocedure Suit and other Oncology department for a large Cancer Research Community health
h ospital.
• Leads process analysis, documentation, problem resolution, and recommendation phases of
d evelopment projects related to the Electronic Medical Record as evidenced by documentation
• Oversee the project life cycle and budget for the EMR to include Change Management and all
a spects of the budget. Assures that stated objectives of assigned clinical projects are attainable
a nd within budgeted system constraints.
• Identifies potential interface or system interoperability issues and resolves with the project team.
• Consults with project staff ’s to manage deadlines/project delays and establishes correction action
p lan.
Epic Support Analyst/ Support Coordinator, St John Episcopal hospital Oct – Nov 2011.
• Support Epic Go-Live implementation for ASAP, Inpatient, and implementation for ASAP,
A mbulatory, Inpatient modules for Physicians, RNs, PAs and other Hospital's employees.
S upervised Epic contractors facilitated scheduling, follow up with job orders.
• Trained less experienced staffs on Epic software application
• Tracked and resolved issues as they arises
• Teamed up with Epic consultant and other project managers on work flow analysis, interpretation
o f clinical content and other medical/technical terminology.
Epic Go Live Support, Catholic Health Partners, NY A ug – Sept 2011.
• providing direct end user support services to physicians and nurses in clinical departments to
f acilitate the introduction
• acceptance and integration with effective use to EpicCare computer applications
• Facilitate end-user learning through one on one coaching, teaching and troubleshooting, and to
i dentify and report workflow and/or system configuration issues to command center.
• Assisted in the conducting of some Epic design workgroup sessions, design recommendations,
w hich included updating Diagnosis, Reason for Visit and Procedure Preference lists, developing
s tandardized workflows and creating Physician specific SmartSets.
Epic Go- live Support Consultant, University of Chicago Medical Center Apr- May 2011
Participated in go- live (Ambulatory and In- Patient).
• Assisted clinician on hyperspace flow sheet.
• Educated and assisted the physicians on how to document encounters, manage their in basket,
o rders, preference list and efficient use of their Smart Sets.
• Provided issue resolution and updates for the end users.
• Worked with other trainers to make appropriate changes to training materials
• Facilitated brain storming sessions and completed departmental walk through’s.
• Assisted in the conducting of some Epic design workgroup sessions. Design recommendations,
w hich included updating Diagnosis, Reason for Visit and Procedure Preference lists, developing
s tandardized workflows and creating Physician specific SmartSets.
EPIC / EMR Analyst, Fairview Hospital Mar 2011- Apr 2011.
• Supported Epic Go-Live Implementation for internal medicine department and organ transplant
d epartment's Physician, RNs, and PAs.
• Support end users in documentation process for Inpatient system (ClinDoc), implementation for
A SAP and Ambulatory modules
• Support and follow-up with issues as they arises
• Supported pre go-live training sessions of MDs, nurses, PA by confirming proper user set up,
s ystem access and password resets
EPIC/ EMR Analyst, World VistA Inc, NY. 2 009-2010
• Oversee the project life cycle and budget for the EMR to include Change Management and all
a spects of the budget. Assures that stated objectives of assigned clinical projects are attainable
a nd within budgeted system constraints.
• Identifies potential interface or system interoperability issues and resolves with the project team.
• Consults with project staff ’s to manage deadlines/project delays and establishes correction action
p lan.
• Providing issue resolution and updates for the end users and working with other trainers to make
a ppropriate changes to the training materials.
• Providing thorough follow up of information systems, policies & procedures, including
a pplication support, operating systems and databases.
• Assist in the implementation of medium to high complexity tools and workflows
• Performing analysis to determine potential changes required to accommodate integration of new
E pic modules with those already in production: EpicCare (ambulatory and inpatient), Care
E verywhere, OpTime, ASAP, Willow, and MyChart.
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