LaTorrey Glover

*** ********* ** ***. *, Greensboro, NC 27409 • 336-***-**** • acck2p@r.postjobfree.com

SUMMARY

Motivated individual with a background in the clerical/customer service/distribution and warehousing industries as an

experienced Receptionist and Customer Service Representative. Variety of key competencies and areas of strengths include

experience working as Quality Assurance Inspector, Environmental Services Tech, and Client Services Coordinator at Banfield.

Easily fit into any team or staff setting; handle multiple responsibilities in order to process and complete projects in a timely

manner. Seeking a position to apply my commitment to job excellence.

SKILLS AND QUALIFICATIONS

• Advanced computer technology: MS Word, Excel, PowerPoint, Outlook & Access

• Knowledgeable in Internet research and navigation

• Strong organizational,clerical skills and scheduling experience

• Advanced level of customer service and personal service skills – meet quality standards

• Strong communication skills – both verbally and in written documentation – express myself well

• Ability to accomplish excellence while managing multiple tasks in fast-paced work environments

• Dependable, cooperative, tolerate stress well and show initiative to take on challenges, conflict resolution and decision-

making skills

WORK EXPERIENCE

The Agency, Greensboro, NC 2009- 2013

Customer Service, Quality Control, Distribution/warehousing, Inventory, Pemmer, Quarantine

• Worked with various computer programs to allocate orders Stocked and processed company supplies

• Keen eye for detail to catch defective products with use of magnifying glass and microscope in a fast paced

environment

Wesley Long Hospital, Greensboro, NC 2012 – 2013

Environmental Service Technician, Dietary Aide/Customer Service

• Used Xenex machine to get rid of contaminates such as MRSA and Clostridium difficile (c.diff) which results in a

decontaminated room and infection free environment for new patients

• Reported to Epic HealthCare Systems Software, service tele-tracking, phone and various computer systems

• Corresponded with pager to comply with the needs of Doctors, Nurses, Administrators and patients

Banfield the Pet Hospital, Greensboro, NC 2008

Client Service Coordinator/Customer Service, Veterinary Receptionist

• Processed credit card and check payments with credit card machine

• Scheduled appointments, Handled cash and Prepped for bank drop-off,closed Pet hospital (Key Holder)

• Sale of Wellness plans

Guilford Technical Community College, Jamestown, NC 2006 – 2007

Office Assistant/Receptionist-Work study

• Greeted and registered students and guest; posted jobs onto database; answered phones; scheduled appointments

Filed and alphabetized and kept personal records confidential

Contributed with development of bi-annual job fairs

EDUCATION

Guilford Technical Community College, Jamestown, NC 2006-2008

Web Technologies/ Computer Sciences (60 credits)

Vance-Granville Community College, Henderson, NC 2005-2006

Internet Technologies (Transferred)

Kittrell Job Corps Center, Kittrell, NC 2004-2006

Business Technologies/ Data Entry trade (Graduated)

Orange High School, Hillsborough, NC (Graduated)

Contact this candidate