Zouhair

Sebati

accjyv@r.postjobfree.com

http://www.linkedin.com/in/zouhairsebati

+1-646-***-****

EXECUTIVE

SUMMARY

Senior

Technology

Executive

with

proven

experience

leading

world-

class

teams

and

technology

organizations,

complex

systems

initiatives,

and

strategic

product

development

for

industry-

leading

companies.

Recognized

as

a

top-

performing

executive

adept

in

collaborating

on

defining

strategy

and

technology

roadmaps,

conceptualizing

and

overseeing

delivery

of

rich

experiences

that

delight

and

keep

valuable

customers.

Highly

skilled

in

aligning

technology,

experience,

and

business

objectives,

collaborating

across

boundaries,

gaining

and

maintaining

stakeholder

support

for

programs

that

lead

to

significant

ROI

and

breakthrough

business

results.

Core

Competencies

&

Experience

Architecture

&

Portfolio

Mgmt

•

Corporate

Systems

Strategy

&

Execution

•

Global

eCommerce

Strategy

&

Systems

CRM,

Digital

Media

&

Mkting

Systems

•

SOA

&

Cloud

Based

Architecture

•

Consumer

Product

Development

Multi/Omnichannel

Digital

Strategy

•

Social

Media

Strategy•

Enterprise

Content

Management

Business

Intelligence

and

Analytics

•

Video

Streaming,

Interactive

TV

&

IPTV

•

Large

Scale

Agile

PM

and

Delivery

Highlights

! Transformed

first

mover

strategies

from

concepts

into

roadmaps

and

systems,

creating

industry

best

in

class

(eCommerce,

Mobile,

CRM,

Cloud-

based

platforms,

Social

Media,

Voice

of

the

Customer,

Big

Data)

! Managed

large

systems

portfolios

and

organizations

of

400+,

reducing

systems

from

hundreds

to

ten

core

platforms

through

relentless

optimization

and

rationalization,

leading

the

implementation

of

complex

mission

critical

systems

into

highly

scalable

next-

gen

technology

platforms

that

enable

true

business

transformation.

! Established

the

foundation

and

optimized

Verizon

online

and

eCommerce

suite

of

systems

and

experience

for

over

10

years,

taking

the

online

channel

mix

for

sales/support

from

less

than

4%

to

over

20%

of

all

transactions.

! 16

years

leading

award

winning

web/mobile

initiatives

with

a

focus

on

world-

class

teams

and

experiences.

PROFESSIONAL

EXPERIENCE

CABLEVISION

SYSTEMS

-

New

York,

NY

(2013)

Senior

Vice

President,

Software

Development

Responsible

for

all

software

development

and

managed

a

wide

portfolio

of

applications

and

systems

that

support

all

advanced

digital

and

interactive

television,

voice

and

broadband

internet

services.

Managed

4

SVPs

and

a

410+

member

global

team

with

a

$45M

budget.

! Managed

all

consumer-

facing

applications,

video

and

cloud

based

media

infrastructure,

content

process/delivery,

eCommerce,

mobile

applications,

OSS/BSS/Provisioning,

and

embedded

software

systems.

! Established

standard

software

development

processes

across

the

newly

integrated

software

organization

that

leverage

the

agile

methodology,

which

improved

product

development

time

and

project

testing

quality.

! Implemented

next-

gen

architectures

and

launched

several

key

customer

facing

initiatives,

a

new

innovative

eCommerce

site

(Responsive

Design),

new

set-

top

box/embedded

software

releases,

and

new

mobile

video

applications,

all

within

rapid

2-

3

months

development

cycles.

VERIZON

COMMUNICATIONS

-

Basking

Ridge,

NJ

(1997

–2012)

Executive

Director,

Corporate

Systems

and

Shared

Services

Reported

directly

to

the

CIO.

Drove

strategy

and

executed

plans

for

corporate-

wide

business

and

technology

transformation

programs.

Led

140-

member

global

team

in

21

locations;

planned

and

administered

$17M

budget.

! Drove

shared

services

system

strategy

for

IT,

ERP,

HR,

PPM,

and

Intranet

systems

portfolio

that

provided

world-

class

employee

experience

through

self-

service,

rich

media,

&

mobile

experiences.

! Defined

and

implemented

the

solutions

for

Social

Media,

Voice

of

the

Customer/Customer

Experience

Management/Big

Data

strategy

and

roadmap

with

50+

distinct

listening

points,

and

issues/ideas

processing

tools.

! Launched

analytics

/

business

intelligence

solutions

offering

actionable

insights

and

personalized

dashboards

based

on

Oracle

OBIEE/Clarabridge

platforms

and

various

social

media

tools

strategy.

! Spearheaded

consolidation

of

hundreds

of

legacy

knowledge

and

learning

systems

into

one

corporate

wide

knowledge

portal,

one

learning

portal

and

related

mobile

applications.

! Established

strategy

for

corporate-

wide

Social

Computing

platform,

including

a

cloud-

based

solution;

realized

5X

growth,

170K

users

sharing

1M

docs/5K

ideas.

! Developed

the

personalized

Intranet

portal

and

mobile

experience

based

on

Oracle

EBS

with

WebLogic

/UCM,

which

was

recognized

with

the

2011

Best

Intranet

Award

from

Nielsen.

! Delivered

$19M

annual

cost

savings

with

a

total

ROI

of

$54M

annually

and

35%

annual

expense

reduction.

Consolidated

72

systems

into

12

enterprise

platforms.

Executive

Director,

eCommerce

and

Enterprise

Content

Management

! Led

online

systems

technology

strategy

for

platforms

/

services

portfolio

that

enabled

170M

annual

visits

from

online

sales,

customer

self-

service,

and

support

channels.

! Spearheaded

the

strategy

of

the

Verizon

self-

service

platforms

that

delivered

$11.4M

in

annual

cost

savings

through

channel

operations

efficiencies

and

call

deflections.

! Drove

the

redesign

of

the

online

sales

and

support

experiences

that

were

recognized

3

years

in

a

row

in

the

industry

with

Best

Support

Site,

Best

in

Class

Site,

and

Best

Online

Communities

awards.

! Implemented

Enterprise

content

management

and

portal

providing

100%

availability

3

years

in

a

row

for

25

major

sites/1.2M+

pages.

Executive

Director,

Retail

and

Online

Systems

! Led

strategy

for

all

retail,

online

and

CRM

systems

(including

call

centers,

OSS,

ecommerce)

that

have

established

the

foundation

for

the

FiOS

experience

and

sales

channels.

! Drove

call

center

desktop

and

knowledge

management

program;

implemented

best

in

class,

role-

based

system

for

36K

sales

agents

and

overhauled

all

processes,

governance,

and

sharing.

! Drove

high-

value

customer

strategy

program

and

systems

implementation

(Verizon

Encore

Program),

including

customer

segmentation

strategy;

reduced

churn

by

40%

while

providing

customized

support

for

1.4M+

customers.

! Redesigned

Verizon.com;

increased

orders

by

30%,

conversion

rates

by

40%,

and

user

satisfaction

by

70%.

Verizon

eBusiness

–

Irving,

TX:

Senior

eBusiness

Executive,

Concepts

and

Design

GTE

Communications

–

Irving,

TX:

Senior

Systems

Engineer;

Chief

Architect

CRM

and

Marketing

systems

EDUCATION

&

RECOGNITION

Bachelor

of

Science,

Computer

Science

&

Mathematics

-

Texas

State

University

Patents

Workflow

Integration

and

Portal

Systems;

Systems

for

Managing

Social

Media

Outlets;

Content

Element

Editor

Awards

&

Commendations

2012

Verizon

Most

Prestigious

Award

(“Credo

Award”)

Creative

Excellence

Awards

2011

(1st

Place:

Corporate

Website)

Verizon.com

Sales/Service/Support/Community

sites:

2008,

2009,

2010

Best

in

Class

site

Chairman

Leadership

Award

&

Corporate

Excellence

Award:

1997-

2001,

2004,

2007

GTE

Leslie

Warner

Award

(GTE’s

highest

technical

award):

1999

Technical

Proficiencies

Java/J2EE,

.NET,

C#,

XML,

HTML5,

SharePoint/MOSS,

SQL,

Oracle

EBS,

WebCenter/WebLogic/ECM/

OBIEE/BPM-

Workflow,

IBM

WebSphere/ECM,

Hadoop,

LAMP

Stack,

Open

source

platforms,

Drupal,

JBoss,

MongoDB,

Cassandra,

SEO/SEM,

Inquira/Google/Vivisimo,

Clarabridge,

Web

analytics,

Social

Media

Platforms,

Radian6,

Tealeaf,

Usability

&

User

centered

design

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