Scott Kalkis

**** ******* ***** **

PLAINFIELD, IL, 60586

605-***-****

accjyi@r.postjobfree.com

SUMMARY OF QUALIFCATIONS

DYNAMIC, COMPETITIVE AUTOMOTIVE MANAGEMENT WITH 12 YEARS EXPERIENCE IN

RETAIL AUTOMOTIVE. INNOVATIVE INDIVIDUAL WITH PROVEN MANAGEMENT SALES,

ADVERTISING, AND NEW BUSINESS DEVELOPMENT SKILLS. A HISTORY OF SIGNIFICANT

PROFIT VOLUME, AND CUSTOMER SATISFACTION ACHIEVEMENTS. WHICH ILLUSTRATES

THE ABILITY TO COMBINE COST IMPROVEMENTS THROUGH TRAINING AND MOTIVATION.

SKILLS INCLUDE

Management Financials Warranty & Policy

CSI Quality Control Team-Building

Training Regulatory Compliance

Professional Experience

FIRESTONE COMPLETE AUTO CARE RAPID CITY, SD

Store Manager November 2006 - January 2014

. Review financial statements, sales and activity reports, and other

performance data to measure productivity and goal achievement and to

determine areas needing cost reduction and program improvement.

. Manage staff, preparing work schedules and assigning specific duties.

. Determine staffing requirements, and interview, hire and train new

employees, or oversee those personnel processes.

. Perform sales floor work, such as greeting or assisting customers,

stocking shelves, or taking inventory.

. Resolve customer complaints regarding sales and service.

. Plan and direct staffing, training, and performance evaluations to

develop and control sales and service programs.

. Review operational records and reports to project sales and determine

profitability.

. Monitor customer preferences to determine focus of sales efforts.

. Review damage reports, prepare or review repair cost estimates, and plan

work to be performed.

. Prepare budgets and approve budget expenditures.

. Test drive vehicles, and test components and systems, using equipment

such as infrared engine analyzers, compression gauges, and computerized

diagnostic devices.

. Repair, reline, replace, and adjust brakes.

. Follow checklists to ensure all important parts are examined, including

belts, hoses, steering systems, spark plugs, brake and fuel systems,

wheel bearings, and other potentially troublesome areas.

. Confer with customers to obtain descriptions of vehicle problems, and to

discuss work to be performed and future repair requirements.

. Perform routine and scheduled maintenance services such as oil changes,

lubrications, and tune-ups.

. Repair and service air conditioning, heating, engine-cooling, and

electrical systems.

. Tear down, repair, and rebuild faulty assemblies such as power systems,

steering systems, and linkages.

. Repair or replace parts such as pistons, rods, gears, valves, and

bearings.

. Repair manual and automatic transmissions.

. Overhaul or replace carburetors, blowers, generators, distributors,

starters, and pumps.

Discount Tire Las Vegas, NV

Store Manager March 1998 - November 2006

. Place wheels on balancing machines to determine counterweights required

to balance wheels.

. Raise vehicles, using hydraulic jacks.

. Remount wheels onto vehicles.

. Locate punctures in tubeless tires by visual inspection or by immersing

inflated tires in water baths and observing air bubbles.

. Unbolt wheels from vehicles and remove them, using lug wrenches and

other hand and power tools.

. Reassemble tires onto wheels.

. Replace valve stems and remove puncturing objects.

. Rotate tires to different positions on vehicles, using hand tools.

. Resolve customer complaints regarding sales and service.

. Plan and direct staffing, training, and performance evaluations to

develop and control sales and service programs.

Education

LAS VEGAS HIGH SCHOOL LAS VEGAS, NV

High School Diploma, Jun 2000

Kinesics 101 Class- Learn to read body language

Michelin Product Knowledge Class

Bridgestone and Firestone Product Knowledge Class

MACS training in CFC-12 refrigerant recycling and service procedures

Goodyear Product Knowledge Class

AWARDS

. Store Manager of the month 6 times.

. Store Manager of the Year once

. Store team of the month 19 times

. Humanitarian Award out of the entire Firestone Company

. Service Sales Improvement 2 years in a row

. Top Alignment Sales Award 4 times

. Customer Satisfaction Yearly Award 7 years in a row

. Highest Customer Satisfaction Award

. Profit Improvement Award 9 years in a row

. Custom Wheel Award 300 club in one month

. Highest Profit Improvement Yearly Award 3 years

. Hawk Eye Award 9 years in a row (store safety)

.

.

[pic][pic][pic][pic][pic][pic][pic][pic][pic]

Contact this candidate