**** * ** ** **--Apt *N

Chicago, IL *****

Tel: 708-***-****

accjws@r.postjobfree.com

Adel Jafar

Education Keller School Of Management

Sep-2012-Current

Master Degree in Networks and communication

Management

Sept.2000-June2004 Dnepropetrovsk National University

Bachelor Degree in Computer Engineering

-

Computer Zone United Company

Experience Chicago IL

Dec 2010-Current

Technical Operational Manager

Manage the technical operation from A to Z

Assure quality on repair and services & guarantee

customer satisfactions

Train the new technician on software & hardware

installation Support; including: Microsoft

OS for PC, servers, windows phone. Mac OS:

laptop, desktop, tablet and Smart phones

Responsibility:

Workshop Management.

Parts orders & Tracking.

Customer Management.

Security Policy Implementation.

Nov 2009-Dec 2010

Computer World Inc. Chicago IL

Technical Manager

Oct 2007-Sep 2009

Computer Closeouts Inc. Chicago IL

Electronics and Computer Troubleshooter

July 2004-May 2007 Emitac -HP Authorized Service Provider

Sales Representative & Tech

Sales

Selling maintenance contracts to big sites:

hospitals, hotels, ministers, etc.

Networking

Cabling system design and implementation including

cable pulling, termination and testing, covering

Cat 5E, and Cat 6 UTP systems.

Switches and Hubs-installation and configuration

PC & Intel Servers installation and configuration

Member of the Implementation team project.

HP & Acer Product Support

Onsite services to clients and call center

Troubleshooting and maintenance for all types of

HP printers including Low, Midrange, and High

Ends.

Troubleshooting and maintenance of HP cameras and

scanners.

Installing and troubleshooting HP & Acer desktops

and notebooks.

Knowledge of Mercury software testing tools

Nov 2003 - Apr 2004 Apex-Ukraine

Sales & IT Support

PC hardware, software & Intel Server sales and

installation

Member of the Implementation team project.

Feb 2003 - May 2003 Elite-Dniepropetrovsk, Ukraine

Sales Executive

Selling and marketing through a computer showroom

Provide quotes, offers, and negotiate prices with

suppliers and customers along with closing sales.

Products covered: Intel Processors, PCs, printers,

scanners, assembling PCs, networking and security,

etc.

CERTIFICATIONS

HP Color LaserJet 9500mfp.

Servicing HP Color LaserJet Printers Low End v3.

Servicing HP Monochrome LaserJet 3XXX.

Servicing HP Monochrome LaserJet 4XXXMFP Printers.

Servicing HP Monochrome LaserJet and Fundamentals.

Servicing HP Monochrome LaserJet1XXX printers.

HP Certified Professional

Personal Information

Languages: English/ Russian/ Arabic

Status: American Citizen

References

.Jomard Baravi- Computer World Inc:773-***-****

Chicago-IL

.Mohammad al-zoubi- Kindi System :708-***-****

Chicago-IL

. Zeiad Ajori- Delta Liquidation Inc773-***-****

Chicago-IL

.Selvia Kozaka- Computer zone:773-***-****

Chicago-IL

Ahmad Hayek 815-***-**** Shamburg IL

. Jamel Mansur- Computer Closeouts (Chicago, IL)

phone: 708-***-**** email:

sales2computercloseouts.net

. Omar Dawud-Emitac *HP (Amman)

email: accjws@r.postjobfree.com

011-962-795-57110

. Marwan Abu Naeemeh--Account Manager-Emitac*HP

(Amman)

011-962-***-**-****

. Alexander Yakovlevich--Apex Company Director

(Ukraine)

011-056-370-2460 email: accjws@r.postjobfree.com

Contact this candidate