Amanda Kugelmann

*** ****** ** ? Dover, New Jersey 07801 ? Cell: 201-***-**** ?

accjvr@r.postjobfree.com

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Enthusiastic and Resourceful College Graduate

EDUCATION

College of Saint Elizabeth - Morristown, New Jersey

Graduated May 2012

Master of Arts in Justice Administration and Public Service

Bachelor of Arts in Justice Studies-December 2010

County College of Morris - Randolph, New Jersey

Graduated December 2008

Associate in Science- Criminal Justice

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WORK EXPERIENCE

TD Bank

Rockaway, NJ

Teller Service Manager

October 2006-Present

. Perform responsibilities of handling banking transactions of paying

and receiving such as accepting consumer and business deposits,

withdrawals, loan payments, verifying cash, check cashing, issuing

and redeeming government savings bonds, bank checks, money orders,

money market accounts, CD's and obtaining authorizations, when

required

. Supervise entire teller line as well as customer service platform

when Assistant Store Manager is out of the store

. Continually asked by Regional Management for ideas on creating a

better bank

. Create the schedule for entire staff of 17

. Conduct monthly team meetings

. Ensure that all goals are met by all team members by providing

coaching and leadership

. Ensure that all daily reports are complete and sent out to Regional

Management

. Responsible for every teller to balance at end of day

. Responsible for managing store budget for supplies as well as salary

. Responsible for all teller administrative daily operations

. Vault custodian every shift

. Write written warnings for any employee who violates operations and

or security

. Research and recover differences for tellers, atm, and vault

. Provide excellent levels of customer service and satisfaction using

good communication skills and accuracy with people

from diverse professional and cultural backgrounds in a courteous

manner

. Answer customer complaints and questions in person and over the

telephone

. Work with extensive excel spreadsheets to ensure the banks vault

figures and cash box balance each day

. Expert knowledge of selling banking products and services for both

consumer and business accounts

. Extensive knowledge of handling complex financial transactions

. Exceptional knowledge of operating all computer applications on the

bank's network

. Have achieved all sales goals each quarter as required by management

. Service and maintain the branch location Automatic Teller Machine

(ATM)

. Perform overnight shipments to The Federal Reserve according to

specific instructions and requests

. Follow security procedures for any red flags caused by customer

behavior or counterfeit money

. Ensure all banking transactions follow operating procedures as

outlined in the Branch Operations Manual

. Responsible for opening and closing bank location when required

Shop Rite of Rockaway Rockaway,

NJ

Customer Service Representative September 2005 -

December 2006

. Ensured the highest level of service was given to each customer

. Supported store manager in product flow from stockroom to sales floor

. Assisted in the development of displays of merchandise and followed

suggestions and schedules provided by the store management team

. Greeted customers in the store and assisted them in finding the

merchandise they needed

. Assisted with the product life cycle, including pricing

markups/markdowns; clearance items and out of stock inventory

. Helped managers with moving and designing new merchandise and layouts

in the store

. Set up and break down of advertising and product displays as needed

D.E.C.A Commissary

Picatinny,NJ

Volunteer Grocery Bagger August 2001

- January 2006

. Volunteered several times a week to bag groceries for military

personnel and veterans

. Made schedule for all volunteer baggers and supervised the afternoon

shifts

. Established and maintained effective working relationships with other

employees and the public;

. Excellent communication skills and great ability to follow and give

instructions;

. Worked flexible hours with some weekend and holiday work as needed;

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COMPUTER SKILLS

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Publisher

Microsoft Outlook

Internet Explorer

Microsoft Windows/Vista

Adobe Photoshop

Adobe Reader

Comprehensive knowledge of PC & MAC

Contact this candidate