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Customer Service Manager

Location:
Panama City Beach, FL
Salary:
negotiable
Posted:
February 06, 2014

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Resume:

Derrick Fowler

**** ******* **** *****

Panama City Beach, Florida 32407

Cell: 850-***-****

E-Mail: accjvh@r.postjobfree.com

Professional Summary

CAREER OBJECTIVE

Seeking a position providing unlimited opportunities to gain considerable knowledge and deal directly with people while maximizing my managing, interpersonal, and decision making skills.

Skills

Strong banking ethics

Deep knowledge of bankruptcy processes

Balance sheet expertise

Risk management assessments

Financial transactions expertise

ATM stocking and operation

Financial Industry Computer Systems Loan Accountant

Work History

January 2012 to Current

Edgewater Beach Resort dba The Resort Collection Panama City Beach, FL

Banquet Captain/Outlet Manager

Hired/Trained qualified candidates, Maintained accurate records on revenues,.

Labor and direct expenses for the company, Oversee FOH/BOH operations.

Maintained the payroll edits and contract times for hourly staff.

Excellent.

Customer service oriented.

January 2011 to January 2012

Johnstone Foods, Inc.DBA McDonalds Florida

Shift Manager/Department Manager

Drove revenues by instilling a customer-focused culture, Recruited, hired and.

Trained qualified candidates.

Took and passed the food safety "Serve safe".

Test for the state, valid until 1/8/2017.

Excellent customer service skills.

January 2011 to January 2011

Cherry Valley Lodge, DBA Beltway/Bellaire Hospitality Newark, Ohio

Server/Banquet Captain

Natural leader with excellent organizational skills and ability to motivate others while providing superb customer service.

Ability to multi-task and work flexible hours.

A team leader with excellent communication and people skills.

January 2006 to January 2011

Worksmart Merchandising Newark, Ohio

Merchandiser Independent Contractor

Implemented new ideas that doubled sales figures, maintained all financial records of the company, Established new clients and provided daily customer service, Managed 50 sales reps throughout the United States, Excellent customer service skills.

January 2002 to January 2006

Equity Resources, Inc Newark, Ohio

Underwriter

Organized all daily closing procedures for the department, tripled division revenues for each sales representative, expanded sales to include mass market accounts, developed "Excellence In Sales Training" course.

Excellent verbal skills

Compiled database of loan applicants' credit histories, corporate financial statements and other financial information.

Developed and maintained relationships with local real estate agents.

Recommended loan approvals and denials based on customer loan application reviews.

January 1985 to January 1989

United States Air Force Goodfellow Afb, TX

Administration Specialist

Education

1989 DeVry Institute of Technology Columbus, Ohio

Computer Information System

1984 The Ohio State University Newark, Ohio

1984 Newark High School Newark, Ohio

References available upon request.



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