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Customer Service Sales

Location:
Midlothian, Virginia, 23112, United States
Posted:
February 06, 2014
Email:
accjuy@r.postjobfree.com
Contact Info:
******* ******* ***-***-**** ****************@*****.***


******* *******

Determined Student willing to expand my experience and learn more.

Richmond, VA

****************@*****.*** - 434-***-****

Hoping to expand my career into a challenging position in an administrative capacity where my diverse skills,

strong work ethic and customer service experience will be utilized.

WORK EXPERIENCE

Sales Associate

Carters - Midlothian, VA - September 2013 to Present

• Sales Associate- *Greet and Welcome our customer

• *Suggest items to complete outfits

• * Execute price changes,ring sales and Inventory control.

• * Assist in merchandising the store.

• *Ability to communicate effectively with customers,peers and management

• *Be able to perform basic skills on the register and computer

• *Ability to stand long periods of time,climb up/down ladders

• *Ability to lift 40 pounds on a regular basis

Office Assistant, Back up Scan Analyst

Food Lion - Chesterfield, VA - February 2012 to Present

Back up Scan Analyst- Current Position- Responsible for providing quality customer service to our

customers and maintaining standards according to the Grocery Standard Practice Manual, maximizing sales

by providing extraordinary customer service, minimizing shrink through proper utilization of Standard Practices,

and proper pricing in the store. Replace tags for each item that changes price in all departments. Scan the

product or tag for each price change to ensure accuracy. Maintain signage for displays during the price change

process. Order and maintain all Warehouse and Direct Store Delivery (DSD) replacement shelf tags on a

weekly basis.

Office Assistant Current Position -Ensures Food Lion standards of customer service are met. Ensures all

store office functions are completed correctly and on time. Maintains current knowledge of office procedures

and policies relating to: Cash reports, Register Checkups, Deposits, Check cashing. Western Union and Lottery

when needed by customers.

Rebin/Temp Job

Amazon - Chester, VA - November 2012 to January 2013

Sorting out orders for amazon customers and making sure they shipped off to the right customer, at the right

time.

HBC- Health and Beauty Care

Food Lion - Victoria, VA - July 2008 to February 2012

Health and Beauty Care (HBC) Full-Time - Order health and beauty aids and stock the shelves. Makes

sure back stock is worked up every week. Provide quality customer service to our customers through the

Specialty Merchandise section, which includes Specialty Foods, General Merchandise, Health and Beauty

Care (HBC) and J-Hook program. . Remove any damaged, soiled, crushed, out-of-date, or product not fit for

sale from shelves. Ensure only saleable merchandise is on shelves. Conditions Specialty Merchandise and

HBC sections and works closeouts and deleted items daily.

Cashier Full Time – Cashier Part- Time/Current Position Provide prompt, accurate and friendly service to

our customers through the achievement of Food Lion customer service standards. Be friendly, courteous and

cooperative with other store associates. Responsible for maintaining standards according to the Front End

Standard Practice Manual, maximizing sales through excellent customer service and minimizing shrink through

proper utilization of Standard Practices. Scan a customer’s order and handle the payment transaction. Engage

and interact with customers to create a positive shopping experience. Follow procedures in handling cash,

checks, coupons, gift cards, partner cards, food stamps and WIC vouchers. Make every attempt to maintain

accurate cash control.

Back up Scan Analyst- Current Position- Responsible for providing quality customer service to our

customers and maintaining standards according to the Grocery Standard Practice Manual, maximizing sales

by providing extraordinary customer service, minimizing shrink through proper utilization of Standard Practices,

and proper pricing in the store. Replace tags for each item that changes price in all departments. Scan the

product or tag for each price change to ensure accuracy. Maintain signage for displays during the price change

process. Order and maintain all Warehouse and Direct Store Delivery (DSD) replacement shelf tags on a

weekly basis.

Back up Direct Store Delivery (DSD) Receiver- Ensure the proper receiving of DSD (Direct Store Delivery)

product, thus helping control shrink and eliminating poor vendor deliveries. Maintain proper pricing standards

based on DSD invoices. Ensure that DSD tickets are filed properly. Verify weekly ads to ensure sale items

are scanning correctly. Examine incoming product, accepting only authorized items and declining damaged

goods. Maintain proper key and alarm control and a clean and safe environment in the backroom. Perform

all cashier duties as needed.

Cook

Burger King - Keysville, VA - August 2005 to July 2008

- Prepared food and performed kitchen janitorial services.

● Cashier- Operated drive-thru window and front-end customer servicing.

EDUCATION

BA in Information System Technology

Strayer University - Midlothian, VA

2012 to 2015

Business Administration

Southside Virginia Community College - Keysville, VA

2007

SKILLS

Taking all CIS classes for degree.

ADDITIONAL INFORMATION

Skills

● Microsoft Office Suite