**** ***** ****** ***** 619-***-****

Unit * E-mail

San Diego, CA 92115 accjt0@r.postjobfree.com

Jonnea N. Allen

Summary of Proficient in Microsoft Office products (Word,

Qualifications: Excel, Access, PowerPoint)

Detail-oriented, organized, flexible and energetic

Professional written and oral communication skills

Extensive customer service experience in a call

center environment

Medical terminology

Professional 2006-Present Fireman's Fund Insurance Company San

Experience: Diego, CA

Account Representative

Quote processing and respond to billing inquiries;

Extensive experience with problem solving and

account analysis; Responds to internal and external

customer requests in a timely and accurate manner;

Research problem areas and document processes used

to correct issues; Provide internal support

services, including new business, renewal issuance,

and endorsement processing within established

service goals; Policy endorsement processing and

underwriting support, including reviewing policy

documentation determining applicable regulations,

procedures and special instructions

2002-2006 The Hartford Insurance Co. Santee, CA

Customer Care Specialist

Process new business applications; Proficient with

understanding and applying underwriting guidelines;

Problem solving and confrontation management;

Extensive experience with providing coverage

consultation as appropriate on policy inquiries and

resolving customer issues; Re-write existing

policies between states and policy forms; Existing

policy quote processing

1999-2002 Giftware Holdings Inc. San Diego, CA

International Credit Analyst

Assist with product sales and order processing;

Review credit applications to determine available

credit lines; Account receivables collections;

Generate Letters of Credit for high profile

clientele; Prepare the loan packet credit

presentation check list for aggregation of credit

and risk rating; Examines files systematically for

adequacy of documentation and/or deficiencies; Make

recommendations to reduce and/or control risk.

Education:

Grossmont College, El Cajon CA - Associates Degree

References: Personal and professional references available upon

request.

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