A nn-marie Sackfield

** ****** ****, ******, **********, M30 7AA

Tel: 078**-***-***

E-mail: accjqd@r.postjobfree.com

Full UK driving license/Non smoker

M ission Statement

I am a well-respected store manager with over a decade of success and experience in retail. I lead

by example creating reliable and loyal teams that deliver repeat business by driving my passion for

excellent customer service and knowledge through t raining. I am passionately customer focussed

and driven to ensure my team excel with every task. After a decade in store management and sales

I am looking to take my passion and shop f loor level expertise and channel it in a different area of

retail management.

Expe rience and Strengths:

Strong leadership, people and communication skills

Targeted, self-driven and self-reliant – sets own targets and objectives and leads by

example

Extremely organised, great planner and manages time effectively – rota planning,

p romotional planning, seasonal recruitment drive etc.

Dedicated to teams and own personal training and development, actively encourage

responsibility and progression

Successfully developed two assistant managers and one supervisor to promotion

Customer focussed – proven with regular 100% mystery shopper programme

Seeks to build professional relationships with everyone I encounter

Achievements:

Proven store manager of a busy leading toy retailer for 2 years. Team of 12 people.

Career in retail for 12 years undertaking different roles and responsibilities from Sales

Assistant to Store Manager gaining vast experience.

Implemented and ran smooth and efficient back office systems in two new opening stores

Promotion to store manager after a year in the f lag ship Liverpool store. Efforts recognised

for my hard work in establishing a strong trading store, a t rained and developed team and

organisational skills.

Store achieving 93% mystery shopper score in the company’s experimental and secretive

round of mystery shopper t rials. Company average was 60%. No other store achieved over

80% at the time. This changed senior management’s perceptions of the Warrington store

due to its difficult t rading in the first year. Continued to develop teams selling skills to

deliver consistent high pass rate results there on after.

Receiving recognition for my continuing efforts to build a loyal customer base for my store.

Being the area “expert” and point of contact for other stores improve and build on their own

b rand awareness.

Achieving great stock take results - reporting losses below the company average percentage

by the measures I initiated in store to manage this

Recognised for my commitment to my teams t raining and development and being promoted

to module assessor (the business t raining initiative) in the early days at the Bolton store.

Career H istory:

09/2010 – P resent – Store Manager – The Entertainer – War rington – The Golden Square

• Managing circa £850k turnover store

• Over all ensuring the smooth running of all aspects of the store. Monthly, weekly and daily

p lanning. Staffing rotas, promotional changes, new launches and other initiatives.

P lanning the busy Christmas trading period from hours budgeted, recruitment drive,

p romotions, deliveries, t raining.

• Dedicated to achieving all targets and kpi’s set. Delivering all store and company

standards.

• Reacting to daily/weekly sales reports

• Dedicated to delivering to the customer what they want and having a great shopping

experience. Proven with excellent Mystery Shop results

• Coaching and developing the team to progress. Setting and delivering store and team

objectives, reviewing in regular one to one meetings. Managing underperformers

• Managing disciplinary and grievances

• Managing stock loss and delivering accurate results. Achieving stock loss percentages

below the company average.

• Promoting the store in the local area and seeking new ways to continue to build on our

customer base

• Getting behind and involved in any centre initiatives designed to encourage repeat business

• Responsible for stores health and safety and team t raining in this area.

• Responsible for stores cash and ensuring all monies are accurate and recorded to the

companies guidelines.

• This list is not exhaustive of my day to day responsibilities.

09/2009-09/2010 – Assistant Manager – The Entertainer – Liverpool One

• Assistant Manager of circa £1.1million turnover store

• Assisting the store manager in the setting up of a new store and team and helping it to

exceed all set expectations.

• Assisting the store manager in the smooth running of the store.

• Managed and challenged the team to hit targets.

• Training and development of new team

• Managed all aspects of the stores seasonal recruitment drive inc t raining.

• Assisted with disciplinary and grievance procedures and acted as mediator within the team

to de-escalate disagreements.

• Set up and managed the back office. All paperwork and filing

08/2008-09/2009 – Senior Sales – The Perfume Shop – T rafford Centre

• Member of the management team of Trafford Centre store my responsibilities were to set

and manage daily targets.

• Deliver high store standards

• Deliver high levels of customer service

• Assisted in monthly stock takes and managed the stockroom to ensure accurate results

each month

• This role in this store was a stop gap which provided me with the opportunity to experience

a d ifferent retail background whilst earning a better salary

06/2006-08/2008 – Assistant Shift M anager – The Ente rtainer – Bolton – M iddlebrook

R etail Park

• Assistant Shift Manager circa £1.1million turnover store

• As a member of the management team I undertook all responsibilities given to me and

helped to ensure the smooth running of the store.

• Organised and managed local school visits to the store to run alongside the school

curriculum for the reception classes – the t rips were always a success

• Adopted and championed in store training and teams development – earning a promotion

w ithin the role to module assessor of 3 stores in the area

• Responsible for weekly and monthly store health and safety checks and team training and

u nderstanding in this area

2003-01/2006 – Assistant Manager/Store Manager – Past T imes – T rafford Cent re

• Store manager of £1million store

• Ensuring the smooth running of one of the busiest stores in the company

• Aimed to achieve targets set.

• Deliver high store standards in all front of house and back of house operations

• Delivered high levels of customer service

Education and Qualifications:

2005 - 2006 – University of Salford – Graduate Certificate in Management

2003 - 2005 – Work Place NVQ in Customer Service and Leadership

1999 - 2001 – Eccles College – GNVQ Leisure and Tourism

1994 -1999 - Flixton Girls High School – 11 GCSE’s grades C – E

Hobbies and I nterests:

E njoy spending time with my family and walks with my Springer Spaniels. I love to read and enjoy

watching films. Regularly go to boxercise and I have recently started t rampolining classes, I’m not

very good but it’s a lot of fun t rying.

References available on request

Contact this candidate