ANN FOSTER

***** *** ***** ******* **** Unit **4 ( San Diego, CA 92108

619-***-**** ? accjoi@r.postjobfree.com

RUTHERFORD CONSTRUCTION COMPANY, SAN DIEGO, CA - (2011 - PRESENT)

ACCOUNT EXECUTIVE/BUSINESS DEVELOPMENT MANAGER

Excellent business development with proven track record, exceeding goals to

increase new business and develop existing accounts. Ability to maintain

successful relationships with internal and external customers. Natural

mentor ability to create team spirit excitement and success in my team.

Negotiation with vendors for pricing modifications and shipping dates.

Entrepreneurial, self motivated to maintain and grow existing

relationships, exceeding sales goals and reporting deadlines. Solution

selling, strong work ethic and ability to multi task, preferring fast paced

environment. Create quotes, contracts and marketing plans. Business to

business/residential, creative approach. Consulting and closing business -

XO Communications, San Diego, CA - (2000 - 2010)

Managed a team, mentoring toward success and corporate goals. Strong sales

and customer service skills and sales techniques empowered our team to

exceed measured monthly and quarterly quotas. Inside phone sales/consulting

skills, high energy and enthusiasm allowed team to excel each quarter.

Held multiple positions of increasing responsibility in sales and client

relations throughout ten year career with this leader in communications and

networking solutions for businesses, government and service.

account manager - (2003 - 2010)

Build and maintain a client base, Enterprise Accounts, in excess of $750

million dollars. Research and cross-sell additional products and services,

providing consultative training, guidance and service to C level clients.

Uses intimate knowledge of customer business model to successfully

negotiate annual contract renewals. First point of escalation,

troubleshooting outages and responding to technical and billing inquiries.

Train and mentor account relations team.

Achievements:

. Grew revenue by 105% covering an account base during an employee's

leave of absence. Ultimately, took over base while maintaining own

accounts. Successfully grew designated customer base during same

period by 107%.

. Honored with multiple corporate Ace Award for customer service,

nominated by manager with input from local market managers and peers.

. Proven to consistently grow and build client relationships by

developing new business with an outstanding record for renewing

contracts.

. Also received two achievement awards from being a strong support to

the sales team and for the entire San Diego market to develop new

business.

. Received Above and Beyond Award for outstanding customer relations.

. Acknowledged throughout the West Region for preserving a key account

the company was in danger of losing. Utilized strong client

relationship to maintain their business and secure an additional

$80,000 in monthly revenue.

Field Care Manager (2000-2003)

Managed team transition to the San Diego market. Supervised a team of six

account managers with varying levels of experience. Provided product

training and education on systems and management in collaboration with

corporate trainers. Partnered with sales to close new business, supporting

the sales team as a value added prospect for new business. Responded to

customer issues and escalated trouble issues to senior management teams for

resolution.

. Field Care team was recognized for improvements in their performance,

revenue growth and churn reduction by the Vice President. Developed a

successful employee appreciation program; "Team Day", which added

rewards for customer retention. Credited by corporate trainers for

team leadership. Recognized as a strong, focused, and dedicated

manager.

customer service representative (2000)

Led growth and retention of assigned customer base. Implemented new

business, addressed technical and billing inquiries and retained current

business customers while proactively growing existing customer base.

Achievements:

. Promoted within the first year of employment, an exception to company

policy which requires additional service time before being eligible

for advancement.

Qwest Communications, San Diego, Ca (1995 - 2000)

Contributed to business growth and technical support for this

telecommunications company providing wireless, voice, data, media, and

communications

Account Manager

Supported high profile business accounts, providing technical support,

maintaining accounts through outages, billing issues, and contract

renewals. Participated in sales presentations, proposals and contract

negotiations Collaborated with engineers and operations in support of

business accounts.

Achievements:

. Met measured goals for contract renewals and account growth.

. Churn reduction was below 1% and contract renewals were 96% in client

base.

. Exceed required scores for mandatory training on product, service and

sales improvement skills.

. Received awards for customer retention, team support and strong

product knowledge.

PROFESSIONAL DEVELOPMENT

Public Speaking in Corporate America Sales Training - Handling Objections

Advanced Negotiation Skills With 4 Step Process

Professionalism in Customer Service The Principles of Selling with

Success through Cooperative Intention

Negotiations Principles of Professional Selling

Masters Series for Executive Level 2

Excellence Negotiations Skills - Negotiate to Win

Communication Etiquette Effective Leadership Skills for

Conformity in the Workplace - Ethics Managers

Customer Service Sales Training

Listening with Purpose, Business

Writing

VOLUNTEER EXPERIENCECo-Founder, Walk N Roll for Ataxia, National Ataxia

Foundation (ataxia.org), Feed the homeless, Joshua Mission, Las Colinas

Women's Detention Facility

Contact this candidate