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Customer Service Manager

Location:
Chandler, AZ
Posted:
February 06, 2014

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Resume:

STEVE M. MURPHY .…. Achieving Performance and Growth through Customer

Focus, Business Intelligence and Performance Management

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***** * ** ***** • Phoenix, AZ 85045 • Cell: 602-***-**** • Office: 480-***-**** • accjl9@r.postjobfree.com

Diversified and resourceful executive leader combining progressive experience and extensive knowledge of

the energy, chemical and agricultural industries, including the electricity, natural gas, coal, emissions, crude oil,

refined products, fertilizer, and lube/fuel additive sectors. Background spans manufacturing, distribution,

marketing, strategic planning, structuring & trading, project management, business development, and risk

management.

Develops and executes strategic initiatives to grow revenue and increase profits, especially in startup

situations. Able to grasp the big picture, focus on critical details, and manage multiple priorities in complex

environments. Self-directed leader able to build, motivate cross-functional teams and cultivate effective

partnerships with key stakeholders.

Adds value and exceeds expectations through creative idea generation, collaborative problem solving,

intuitive business acumen, disciplined decision-making, performance management, and adherence to values.

Experienced, Knowledgeable, Driven and Resourceful

• • •

Operations Leadership Risk Management Performance Management

• • •

Financial Management Structuring & Trading Origination

• • •

Business Development Business Strategy Project Management

• • •

Competitive Intelligence Budget & Cost Control Complex Negotiations

• • •

Start-Ups Business Workflow Regulatory Compliance

• • •

Strategic Analysis & Planning Technical Competency Integrity and Strong Values

A Record of Performance ……

MURPHY & COMPANY, LLC - Energy consulting firm providing services in the energy and commodity risk

management sectors. CFTC registered Commodity Trading Advisor and NFA member.

Managing Member Phoenix, AZ 2006-Present

Oversee all aspects of the business.

Key Accomplishments

• Market proprietary products which offer managed futures strategies in the equities, energy, metals, and

ag/softs markets.

• Provide consulting services related to renewable energy, trading/hedging decisions, and regulatory

strategy.

• Structured multi-tiered, 50 MW solar photovoltaic project in response to major utility RFP.

ARIZONA PUBLIC SERVICE CO. / PINNACLE WEST CAPITAL CORPORATION, Phoenix, AZ • 1999 – 2006

Integrated electric utility including regulated (primarily Arizona) and unregulated operations (WSCC focused).

Executive Manager; Director of Risk Management, Structuring and Trading

Directed regulated and unregulated trading operations, structuring desk, quantitative engineers and corporate

risk management policy.

Key Accomplishments

• Oversight responsibility of several teams within the Marketing & Trading Division. The M&T Division

generated $740 million in profits from 1999 through 2005 in marketing, structuring and trading activities,

including regulated and unregulated activities.

• Developed and implemented corporate and trading division risk management policies, processes and

controls prior to assuming responsibility for unregulated trading operations in 2000.

STEVE M. MURPHY Page 2

Cell: 602-***-**** • Office: 480-***-**** • accjl9@r.postjobfree.com

• Built and managed structuring desk; integrated pricing and structuring logic, models, and structuring

recommendations with traders’ strategic and tactical decisions.

• Developed compensation mechanisms and agreements for trading, structuring, and critical support

personnel to reflect the unique attributes of regulated vs. unregulated trading activities.

• Chaired teams that made key asset management decisions for unregulated assets including electric

generation, natural gas transportation and natural gas storage.

• Served on teams responsible for strategic decision making regarding corporate policy, risk management,

resource planning, rate case strategy, project development, fuel supply, and unregulated market strategy.

ENTERGY POWER MARKETING CORPORATION, The Woodlands, TX; London, England • 1997 – 1999

Unregulated subsidiary of integrated electric utility (Eastern US and ERCOT focused; UK focused)

Director - Electricity Trading

Responsible for unregulated electricity trading operations from startup to ongoing commercial operations.

Key Accomplishments

• Launched startup of electricity real-time and term trading operations in US and UK locations.

• Increased balance sheet by a factor of twelve times from all trading activity.

• Created electricity and natural gas structuring desk to support trading and marketing operations.

• Generated $12 million in profits from nine months trading the ‘Into Entergy’ electricity hub. Performed

market-making role to facilitate liquidity in the market.

• Led the development of the “Into Entergy” forward electricity contract that molded industry input into a

concise document which standardized the buyer’s and seller’s rights and obligations in the marketplace.

• Acquired and optimized firm transmission rights on the ERCOT/SPP DC tie.

• Designed a method in collaboration with Dr. Gary Zhu to value daily electricity options, a modeling

challenge due to the tri-modal distribution of electricity prices.

CHEVRON INTERNATIONAL OIL COMPANY, New Orleans, LA; San Francisco, CA; Houston, TX • 1992 –

1996

Integrated, global oil company.

Progressive assignments, most recently Risk Manager

Key Accomplishments

• Hedged price risk for international crude oil production on the IPE, NYMEX, SIMEX, and OTC markets.

• Maximized international crude oil physical arbitrage utilizing proprietary models that considered crude oil

and refined product market prices, grade differentials, transportation costs, tax rates, hedging margins,

concession advantages, and other factors.

• Coordinated with physical crude oil traders and schedulers to benefit from embedded optionality in

production, scheduling, shipping and refining operations.

• Served as distribution expert across truck, rail, barge, and tanker transportation modes. Scheduled crude

oil production loading and refinery/terminal offloading for LR1 through ULCC tankers.

• Developed and presented proprietary in-depth fundamental market analyses, valuations, and project

economics.

CHEVRON CHEMICAL COMPANY, New Orleans, LA; San Francisco, CA; San Ramon, CA • 1982 – 1992

Oronite Additive Division (fuel and lubricant additives) and Fertilizer Division (ag nutrients and inputs)

Progressive assignments, most recently Distribution Manager

Key Accomplishments

• College intern at Oronite Additives Division Oak Point Plant – Source Control Project.

• Startup process engineer for continuous chemical processes including OLOA 200, OLOA 219 and OGA

480 (commercially know as Techroline – Chevron’s branded gasoline additive).

• Managed Oronite Additive Division outsourced manufacture program, including contracting, negotiating,

quality control, scheduling, distribution optimization, and environmental compliance.

• Liaison between chemical plant organization and company headquarters.

STEVE M. MURPHY Page 3

Cell: 602-***-**** • Office: 480-***-**** • accjl9@r.postjobfree.com

• Optimized complex physical distribution system for dry and liquid agricultural products. Built substantial

trucking capability to improve rail transport negotiating leverage.

• Managed co-manufacuturer relationships and negotiated profitable exchange/buy/sell agreements.

• Radically overhauled the sourcing of urea supplies for ammonium nitrate manufacture by procuring

overseas, resulting in superior negotiating power with rail providers.

• Improved IT and business processes to transform customer service support into a competitive advantage.

• Oversight of Customer Service organization – 17 employees responsible for order handling, transportation

arrangements, invoicing, and handling customer concerns.

EDUCATION, AWARDS, and CERTIFICATIONS

MBA Finance - Rice University, Houston, TX

BS Chemical Engineering - Tulane University, New Orleans, LA

Francis M. Taylor Award, Tulane University

Chairman’s Award – Nymex Electricity Contract Development, Entergy Corporation

Commodity Trading Advisor (NFA)

Series 3 (National Commodities Exam, FINRA)

Series 30 (Futures Branch Manager Exam, FINRA)



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