HARRIS

ANGELA

accjjr@r.postjobfree.com

• Atlanta GA 30327 •

**** ***** ***** ***** ** 404-***-**** or 704-***-****

QUALIFICATIONS SUMMARY

Highly personable Customer Service professional with over 15 years of experience in account

management and call-center operations within the medical, auto, and mortgage industries.

Talent for identifying customer needs and presenting appropriate company product and

service offerings.

Demonstrated ability to gain customer trust and provide exceptional follow-up.

Expertise in resolving escalated customer service issues.

Proficient with Microsoft Office System (including Microsoft Word, Microsoft Excel,

Microsoft PowerPoint and Microsoft Outlook), CACS and AS400, MSP, Fidelity and Fiserv

systems.

PROFESSIONAL EXPERIENCE

Accenture Credit Services Charlotte, North Carolina

2009-2013

• Closer for Nationstar Mortgage

• Reviewing, balancing and approving huds on the front end.

• Following up with the Title Company, for any corrections on titles.

• Confirmed schedule closing with processor and Title Company, making sure that all

information and documents were correct before sending information to title.

• Assist prospects in qualifying for homes or condo’s by collecting appropriate information and

initiating background checks.

• Sending preliminary loan documents and ordering the funds.

• Using attention to detail, planning and organizing skills to perform required coordinate

paperwork related to properties.

• Delivering service to residents, customer to exceed their expectations, while maintaining

customer retention.

• JP Morgan Chase QC Analyst

• Modification underwriting income calculations analyzing salaried and other income for default;

• QC, underwriters making sure income calculations are correct by using Chase systems to pass

or fail calculations on loans that are being considered for modifications for Chase, WAMU, and

EMC mortgages by way of Champ, Hamp, FNMA or Freddie loans.

• Chase systems applications used: Lender Live, Agent Desktop, Home Lending Quality Review

and Income Variance Calculator.

• Complete collateral package and review closed mortgage documents for accuracy and

compliance with underwriting and post closing conditions for Hamp and Non-Hamp loans.

• Follow-up with appropriate internal and external parties to obtain documentation required to clear

loan exceptions, on the completed Loan Modification process.

• Prepare investor, guarantor and audit packages as requested, once customer resolution has

been reached.

• Verify essential data in LOS for accurate rolling of loan to servicing system

ANGELA HARRIS

• Update any conditions in the system that are met or still required to be met.

• Follow-up with appropriate internal and external parties to obtain documentation required to clear

investor stips on loan.

• Review final documents for accuracy and compliance with client and investor requirements.

• Follow-up on outstanding final documents and exceptions found on final document review.

• Bank of America Loss Mitigation Specialist.

• Processing and reviewing documentation needed for HAMP Modifications.

• Working with underwriter and Customer Relationship Managers CRM.

• Evaluating personal finances and gathering necessary information for underwriting process.

• Training co-workers in process flow while giving instructional help as needed.

• Foreclosure/571 Claims Processor-Fannie Mae

• Analyzing personal financial information in collaboration with government and state regulations.

• Allocating expense / Quality Control.

• Reviewing housing information.

• Special Operation Team.

• Subject Matter Expert.

WellsFargo Home Mortgage – Fort Mill, South Carolina

2008 - 2009

Mortgage Loan Adjuster

• Assisted customers in pursuing alternatives to foreclosure.

• Worked with borrowers in delinquent status with mortgage loan modifications.

• Reviewed financials and individual hardships and work within framework of investor guidelines to

approve or deny the workout option.

• Restructured financing for residential loans prior to foreclosure status utilizing repackaging debt

and rescheduling payment strategies.

United Mortgage & Investments – Charlotte, North Carolina

2004- 2008

Jr. Asset Manager

• Performs administrative duties, making and arranging appointments, managing and setting up

consolations with brokers

• Taking phone calls and questions regarding properties.

• Provides customer services to clients.

• Making sure all documents have been received. Schedules preventative maintenance as well as

sending out appropriate letters.

• Handled customer accounts.

• Worked closely with attorneys.

• Obtaining goals by managing portfolio, such as occupancy and growth. By building a rapport with

the prospect residents or customer.

• Creating a positive and lasting influence on residents, customers, while understanding the

importance of first impressions.

Focus Receivables Management – Atlanta, Georgia

2002 - 2004

Collections Unit Manager

• Increased bottom line in collections leading a group of 15 people in order to meet set goals and

resolve delinquent loans each month.

• Followed the guidelines of FDCPA laws, pertaining to debt recovery.

• Prepared accounts for review giving recommendation to prepare for legal suit or garnishment.

CitiFinancial Auto Group – Charlotte, North Carolina

2000 - 2002

Account Manager

• Account resolution of delinquent automobile loans.

• Skip traced accounts and recommended accounts for repossession.

• Analyzed accounts for best solution to bring to current status.

EDUCATION AND TRAINING

Fayetteville State University – Fayetteville, NC

Mingle Real Estate School – Charlotte NC

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