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Sales Customer Service

Location:
Miami, FL
Posted:
February 06, 2014

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Resume:

Sonia Garcia

305-***-****

accjgj@r.postjobfree.com

Education

Associates Degree in Science, Fl 33124, 2001

Well being massage therapist certification, by Clarins, 2008

Experience

****-****ent P Z C ussons Beauty Account Manager

Southeast, Florida Region, Mexico and Brazil

Responsible for account management and business development within the 200

spas/salon and mass retail (Sephora, Ul ta) in the Southeast Region of the U.S.

• Manage and provide t raining for more than 50 associates in Sephora’s and over 50

associates in Ul ta’s in my region.

• Meet with spa director/salon owner/Sephora and Ul ta in coordinating education,

t raining and marketing/retail strategy.

• Sephora South Beach was one of the lowest performing doors in the count ry

converting it into a top 5 door within a year.

• Approve the opening every month of all accounts in the US, and monitor e-

commerce.

• Maximize productivity through education, communication and events execution.

2011-2012 G lobal Beauty Account Executive

South Florida Region Neiman Marcus

Recruit, t rain and coach associates and freelancers to achieve their personal

p roductivity, company goals and objectives.

• Working with products from No!No!, Lalique, True cosmetics.

• Increase my 6 Neiman Marcus account for over 600% from LY to TY

• Maximize productivity through education, communication and events execution.

• Plan and coordinate special events by location in support of merchant planned sales

t hru the year.

• Responsible for client servicing and client acquisition

• Support selling effort by ensuring appropriate stock level on basis as well as key

i tems.

• Sales forecast.

• Manage and control expenses within my company budget.

2010 – 2011 C larins Beauty Advisor

B loomingdales, M iami, Fl

• Responsible for promoting the line and to increase sales volume

• Building clientele to maintain customer profile and contact information to increase

personal sales

• Perform make up and mini facials.

• Ensure proper presentation, organization, and replenishment of products.

• For my “Be Connected Book” I had well over 200 clients I would call and have visit

f requently.

2009- 2010 Account Developer Specialist

Groupe Clarins, Specialty doors Bloomindales, Nordstrom.

• Responsible for promoting the line and to increase sales volume

• Perform make up and mini facials

• Organize events

• Promote and create opportunity with outside resources to build in-store business

• Schedule and organize t raining, events and sales support.

2008 – 2009 Beauty Advisor F reelancer. Sisley

Saks Fifth Avenue and Neiman Marcus. M iami, Fl

• Present and sell merchandise in a professional and proficient manner through

p roduct demonstrations

• Perform make up and mini facials

• Ensure proper presentation, organization, and replenishment of stock.

• Organize and conduct events.

2008 Account Coordinator – F reeze 24/7

M iami, Fl Bloomindales

• Role model selling behaviors and techniques, participating in achieving sales and

credit solicitation goals while displaying prompt, courteous, knowledgeable, and

p rofessional customer service

• Develop counter associates to support succession planning

• Partner with store management and Regional Merchandise Manager to identify

business opportunities.

L anguages F luent in English, Spanish and Portuguese

References available upon request



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