Timothy S Barton

*** ****** **** ? Apex NC ***** ? 919-***-**** ?

accjdo@r.postjobfree.com

CAREER OBJECTIVE

Challenging position in field service, management, or project management

with a progressive Telecom company that values my track record of

outstanding success in this area.

HIGHLIGHTS of QUALIFICATIONS

> CCENT Cisco Certified Network Technician, and currently working on my

CCNA certificate

> Extensive experience and advanced training as Field Service Manager in

the telecommunications industry.

> Consistently meet or surpass all performance objectives.

> Demonstrated passion, commitment and dedication; possess reputation for

consistently going beyond what is required.

> Skilled at coaching and mentoring employees to deliver top performance.

> Able to rapidly troubleshoot and repair an extensive range of technical

problems.

> Fully aware of the vital role exemplary customer service plays in

business.

> Outstanding communications ability; get along well with all types of

people; team player.

> Extremely loyal, honest and dependable, with an exceptionally stable

employment history.

> Highly motivated, results oriented, performance driven.

A proactive, entrepreneurial manager who looks beyond the status quo to

uncover hidden opportunities for revenue growth and profit.

PROFESSIONAL EXPERIENCE

Harmonic, San Jose, CA

1993-May 2013

Manager, Field Support 2008-May 2013

. Manage and direct operations pertaining to field service for this

company specializing in fiber optic systems.

. Lead and supervise team of field service engineers, ensuring all

objectives are completed efficiently.

. Personally oversee the installation of multi-channel fiber optic

systems.

. Manage large, complex fiber optic projects from start to finish.

. Provide exceptional customer service and technical support to end

users.

. Perform extensive troubleshooting; identify problems and quickly

resolve.

. Evaluate client requirements for fiber optic systems. Recommend and

install equipment and/or upgrades as needed.

. Provide extensive training of employees, ensuring exemplary

performance.

. Accurately document and log all work performed.

. Train customers in operation of equipment, ensuring they are

knowledgeable and competent.

. Coordinate large installations. Organize and schedule team for

optimal efficiency.

. Continually monitor and assess work performed, ensuring we are on

track to meet client requirements.

. Deliver consistently outstanding performance.

. Received prestigious "Key Contributor" award for consistently

exceeding performance expectations.

. Help create a vibrant, high energy work culture that makes it

possible to attract and retain excellent employees.

. Establish open lines of communication with staff, ensuring all

issues are identified and expediently resolved.

. Evaluate staff performance, recognize excellence and make

recommendations for improvement when required.

Field Service Supervisor 2000-

2008

Field Service Engineer 1993 - 2000

EDUCATION

Cisco Networking Academy

CCENT Cisco Certified Networking Technician

United States Navy, Avionics "A" School, Memphis, TN. Avionics, USN "AT"

Rating achieved

Avionics Technician

Basic Electronics and Electricity

COMPUTER KNOWLEDGE

MS Word PowerPoint Excel Oracle Agile SalesForce

Vantive

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