Sheila Copeland

***** ********** **

Detroit, MI 48219

313-***-****

accj8g@r.postjobfree.com

OBJECTIVE

To secure a full-time position as an Data Entry Operator /Office Clerical Assistant with a company that I can

utilize my computer and office skills.

SUMMARY OF QUALIFICATIONS

Proficient in speed of 15,000 keystrokes per hour. Typing 55 wpm. Proficient in Microsoft Office, Windows,

Outlook and Optical Scanning. Dependable, team-player and punctual. Routinely operated office

equipment including computers, fax and xerox machines. Excellent communication and organizational

skills. Scheduled and arranged home health aides, nurses and social works. Sorted and stamped date

incoming and outgoing mail.

PROFESSIONAL EXPERIENCE

Data Entry Operator

Data Direction Inc. -Southfield, MI -March 2012 to Present

Solely Data Entry, differ assigned projects.

PSE Mark-Up Clerk

United States Postal Service -Pontiac, MI -August 2012 to November 2013

Operates a computer keyboard to enter and extract data from several databases including changes of address,

mailers' database, and address correction. Select correct program and operating mode for each application.

Affixes labels to mail either manually or with mechanical devices. Prepares forms for address correction

services and/or scanning operation. Manually distributes processed markups to appropriates separations for

further handling. Returns incomplete documents and records to delivery offices when necessary. May operate

an optical scanner and computer to process postal forms. May view input from scanned postal forms on

computer screen. May operate a photo copy machine. Follow established safe work methods, procedures and

safety precautions while performing all duties. Performs other duties as assigned.

Surgical Reprocessing Technician

Med-National Staffing -Madison Heights, MI -December 2011 to May 2012

Assembles a multitude of complex instrument trays while maintaining productivity and accuracy standards.

Determines outcome of incubated biological indicators. Decontaminates instrument, assembles general

instrument trays. Sterilizes a variety of instruments and supplies. Test sterilization equipment

Support Associate

Macy's -Novi, MI -August 2011 to December 2011

Demonstrates understanding of customer service as a #1 priority through prompt, friendly and efficient

accomplishment of tasks. Coordinate and display merchandise on the selling floor. Must be able to

merchandise new receipts in a timely manner. Place new receipts to current selling floor standards. Back stock

all overflow merchandise. Assist in floor moves and merchandising floor to departmental standards. Ensures

adherence to Company policies on loss prevention, security and safety.

Cashier

Safeway Food Center Inc -Southfield, MI -March 2008 to January 2011

Responsible for operating lottery machine inputting customers numbers and handling cash register at the

beginning and end of shift. Bagged groceries for customer and restocked items as necessary.

Claims Processor Operator

Delta Dental Plan of Michigan -Farmington Hills, MI -December 1996 to August 2009

Entered claims, subscriber, or provider information into the computer to process claims, and update/correct file

information. Retrieves and reconciles information in files when claims are rejected by the system. Verifies

and updates claims records including subscriber or beneficiary history, eligibility, group benefits, provider

data, financial data, etc. Determined whether inaccurate data should be updated, routed or adjudicated.

Corrects and updates claim information entered through Delta's optical scanning or data entry process.

Maintains related departmental records and files.

EDUCATION

Diploma in Data Entry Operator/Word Processor Operator

Michigan Computer Institute - Southfield, MI

January 1984 to January 1987

Diploma in Data Entry Operator/ Business

Henry Ford High School - Detroit, MI

September 1978 to June 1982

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